Community Resources

New tax regulations in Indonesia need 16 digits for supplier tax identification number while the invoice that I received still refers to 15 digits.Can someone help me with this?

Can I sign up for a Zoom Pro account using my team's group Gmail account? Purpose of this is so that anyone in my team who is available on the meeting day can sign in to the zoom account with the group Gmail and will be able to conduct the meetings which are beyond 40 minutes. (Zoom Pro required as Zoom basic has a limit of 40 minutes meeting) If this isn't possible, can someone suggest to me what are possible alternatives for such arrangements?

I am trying to deactivate 2 users, but I don't have a "More" button, which is what all the online help tells you to use. I need these users removed before my subscription renews in September, but I can't find a way to do it. For now, I have changed them from Licensed to Basic, but I don't think that actually will stop them from renewing.

We have had a pro subscription for several years now, but we can't seem to access any real help. To be honest, I've been on the verge of canceling as we have other services that allow video conferencing.The one thing that saved Zoom from getting cut on our end is the toll-free VoIP phone number. I went through the process of reserving a number, accepted the additional cost, and checked out. However, when I go to set up the account, the toll-free number does not show up. It insists that I choose a number, but despite saying I have a toll-free license, it doesn't allow me to select a toll-free option.The chatbot was no help at all. I managed to get ahold of a human through the billing side of things, but that person was not able to tell me anything, not even confirm if I correctly checked out or if I needed to purchase anything else. They submitted a ticket for me and quickly set it as low priority and closed it.Nothing has been resolved on our end, and I have not heard anything back. I'

Despite paying for 1000 member webinar I am getting below message.  "Your account has an outstanding balance of ₹16,846.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. Click here to pay your outstanding invoice(s) or click here for support." I do not want my zoom to disrupt unnecessarily despite paying... any solutions Regards,Harsh

I forgot the old password, logged in as well and tried to set a new one, but to set a new password the system requires to know the old one! no sense! Any suggestion? shoud I cancel the cookies? how can I do it? 

Hello, I have contacted Zoom but receiving conflicting information.I have a subscription that started on 30th July. My account management settings don't tell me what date/time the subscription ends. An employee at Zoom is telling me repeatedly that it ends at the end of the day on 30th August.But if that is true, my subscription would be one month plus one day.Can anyone shed any light on this? I need to be very clear because I have an important meeting on 30th August and don't want to take out another month unless I have to.

The Zoom account admin no longer works for us.  How do we receive/assign our updated License?

Hi I have just learned that I pay montly and once a year. That must be a mistake. Now I want to cancel the montly payment. But it seems that when I cancel that I lost my account. The payment per year is not listed in my account. What can I do? I do not want to pay double times? Than you for your help.

I purchased a zoom pro subscription and wrote the wrong vat number in the invoice . I am an authorized person in EU and do not have a vat number. I have only a CIF. Is it possible to change the information in the invoice without canceling the subscription?

I am new here. I did get an ID number, but I lost the passcode. How do I get a new passcode? 

I will need to buy Zoom for a month to do 2 - 60-minute meetings and then cancel.Do you know if this is possible and will it work?

Hello . My name is Christina and i have ZOOM PRO. I am a Pilates trainer and i use zoom to do online pilates classes. I use my Canon m50 ii for camera and a rode microphone. My Zoom account is connected with Vimeo and i have noticed that the video is upload in 720p. How can i upload my recording with  1020p? Because i cannot buy Business, i am one user

Hey, I selected a profile picture for my zoom meeting and when I did join it the profile picture never came. Only the default came when I offed my camera. Please clarify, as I am gonna join a meeting in 20 mins where everyone should have a profile pic. Thanks,ZoomClearer (TheDoubtClearer)

Can someone please tell me how I can connect my business account to my Iphone zoom app?  I would like to take meetings from my Iphone as needed. The app will ask me for a password.  However, my business account is a single sign in.. Thank you!

I have a pro account, zoom says I can't submit tickets via the chatbot, had to go through a big process to submit ticket. This began happening to ALL meetings on TWO of my paid PRO accounts in the past week.  Meetings scheduled in a pro account are all of a sudden limited to 40 minutes again.

I am have a Zoom Pro annual subscription. I've just been charged for Zoom Workplace.Is this the same thing with a different name, or is it an add on?

When I speak to Zoe (the chat bot) she can't/won't answer my question and then when I ask to speak to support, she tells me "Unfortunately, your account does not have access to live chat support." I am wondering why this is occurring since I have a Pro account. Thanks.  

How do I remove this? I don't ever remember setting it up. Thank you! 

Hello everyone, Where are the invoices? 😞 I am trying to locate the invoices that I need for tax purposes, but cannot locate them.  Many online references say to go to the navigation menu, click 'Account Management' then click 'Billing'. 'Billing' does NOT exist in 'Account Management' in my Zoom. Any help is much appreciated. 

Hi! We bought a business license for the company to combine all accounts under one business account. 1. During the transition, the employees had a choice - to transfer the money back to their account, or to the account of the one who invites them into the space. Everyone chose to credit the one who invites you to the corporate account. In total, where can I see the amount of the balance and from whom exactly? Is it possible to track in the zoom database where the balance of funds from employees who previously used an individual Zoom account (with a PRO subscription) was credited after switching to a corporate subscription? 2. Is it possible to purchase new licenses for a business account using the balance of the account that was validated?

I changed my display name and it will not come up with what I put in. Any suggestions? For example: I put into the display box Moderator Christine and it will NOT display that but instead continues to only use my first and last name when in a meeting...Suggestions on how to fix this will be greatly appreciated!

living in UK means I cannot update/pay invoice that I have paid for last year...without stating a State in US???? How is that going to work? 

You have signed up for an invalid account.I signed up with an account called kr and upgraded to professional. My actual email is NowAccountTherefore, I can't access it because I don't have an existing subscription mail.Can you solve this problem for me?

I purchased the 500 Large Meetings upgrade, but now realize I will have more participants than I anticipated and will need 1000 licenses. Can I upgrade/exchange to 1000 without forfeiting what I paid for 500? Or is the $50 I spent on the 500 wasted? I can't find a way to contact a person in billing to help with this question.@Openai-Alan , Upgrade Purchased