Community Resources

Necesito hablar con un ser humano que me explique por que, si acabo de pagar el saldo que estaba pendiente de la cuenta anual que se actualizo en julio aun me permanece como cuenta gratuita y me pide hacer el pago nuevamente. En historial de facturación me figura como que no tengo facturas pendientes, pero no cuento con el servicio. y me sale un Estado: credito que no se que significa.  Necesito el servicio para trabajar, alguna respuestaGracias

I have problem to sign in to my zoom account with my email because I can't access my email anymore.I try to submit a ticket but AI agent ask me to log in. How can I log in if verification code sand to my email that I can't access.I try to talk to agent, and the result is I can't talk to agent.Today is 3rd day, I failed to give lecture to my student because I can use my zoom account.This AI agent and the link that given don't solve my problems.Please, I need help. All I need is just to change the email that I can't access to my new email.I need to talk to person agent not AI agent or talk via email. 

I'm looking to update a member of staff's email address/login ID on their zoom account however they already have several meetings scheduled and a few more accepted as attendees.  If they update their account email and login ID, will this cause any problems with their existing meeting schedule?  What I'm trying to avoid is a scenario where their existing meetings are wiped out or if they go to start a meeting and it's no longer on their account. Thanks! 

When entering the Zoom conference, the program started to request a code. In the program settings, it does not allow you to remove this code and says "Locked by admin". We also tried to remove it with the administrator, but nothing helps. Please advise how to remove this code and how to find out who my administrator is

Can anyone assist me on my concern?In April 2, 2024, I've sent an email to teamzoom@zoom.us informing the team that our account was charged automatically although we were not requesting it.  What we did is we canceled the subscription.   We renewed our subscription on July 16, 2024, and paid the required amount. However, 1the following concerns still needs to be addressed: 1. a notification pops up, informing us of the outstanding balance of $15.  Upon checking the billing and payment history, no billing amounting to @$15 included in the list.2. There is   3.87 dollar credited on our account dated April 20, 2024. 3.  We can't go live in FB page using zoom  due to "PERMISSION ERROR".  With this, we would like to ask for your team's assistance as soon as possible. We'll  be using the zoom's FB live on July 18, 2024.  Thank you.

hi everybody,   I want to ask if I have an educational account and want to generate reports for meetings I hosted before upgrading, is it possible? I read that for educational accounts this could be possible like the paid account   best regards

My wife and I have been sharing a zoom account on two different computers.  When she tries to sign into the account, a blank screen comes up and she no longer has access to the account.Has something changed with Zoom?

I paid for a pro account March 2024 $171. but you give me only 30 minutes of session time.please give me the one hour that a pro account  buys. ***********

Je viens de m'abonner à working zoom. La personne invitée ne peut pas se connecter.Par ailleurs, comment être certaine d'avoir la place suffisante pour télécharger la video ? Est

I have submitted several cases for our plan decrease, but it always came to same renewal manager, who can't update the case in reasonable period.  The longest waiting for update was 19 days...Now the plan decrease finally settled, but the invoice was still wrong.  The old plan used a subtotal without original discount in last 5 years, so the proration credit was wrong.Also it didn't have any backdate for downgraded plan, even when the delay was caused by the renewal manager's lack of update.  It wasn't "Zoom service effective date" listed on quotation either, which was already 1 month later than our original renewal date.Now the new submitted billing error case was still assigned to this renewal manager.  I don't know if he recognized that his lack of update costed us over US$1000 on the inovice.  But we won't pay for his fault.If he can't handle the case properly, someone in the community should be... 

Hi,Till now I have been using 2 Licenses of "Zoom Pro" but now I need to hold 100+ participants on one account, the best economical option is "Zoom Business Plan" which has the capacity of 300 Participants. But it turned out I will need to buy a minimum of 10 Licenses....But I need only 1 Business Plan License, Any solution?

Ich kann mein Jahresabo nicht verlängern… Ich bekomme lediglich die Mail:  Die Zahlungsmethode für Ihr Zoom-Konto wurde geändert. Sie erhalten diese E-Mail, um diese Änderung zu bestätigen. 

I had to change my email account. Unfortunately I cannot access my old email adress. Whilst trying to give Zoom my new email adress, they tell me that all discussion will be send to my old one, and if I cannot reach it, I shall contact Zoom support... But where do I find their email adress??? Thanx

I need to change my email address from a google account to a non-google email address. However, after I change the email address I can no longer login because zoom still expects me to use the google login screen, which of course does not work for my new non-google email. How do I fix this? How can I transfer my account from a google email to non-google email?

Can I change my userid on my zoom?

Hi, I would like to know since when zoom Cloud Storage plan from 500 GB to 1 TB became same price at USD. 100.00? I wanted to know, before upgrade the plan. Thank you

Saya melakukan pembayaran zoom menggunakan OVO. Pembayaran diterima tretapi akun saya masih tetap BASIC. Apa yang harus dilakukan agar akun saya kembali ke PRO? Thanks

Got a 1 pro licence, created an administrator role, added users to this role.What I need is to let users use the administrator privileges (as far as I know the administrator role inherits the owner privileges) so that they can manage meetings that last more than 40 mins.

When trying to pause for a month our subscription, there are error messages: ApiError : Invalid parameters.and the pause does not work.  

I changed the email I would log in with now my personal meeting ID is different, the already scheduled meetings are gone (huge issue, already gave people those links) and my license isn't associated with my account anymore so I can't edit users, change the personal meeting ID, the billing history is also gone. Support is closed. Help. 

I signed in here with a random account just so I can post this, I am trying to sign in using a different email so I can enter paid sessions. I accidentally signed in "Under Organization/School" thinking it means that I am here to as a student. But Now I cant sign in without providing information about the organization, when I am Just here as a learner/student not a team memeber of an organization. Please Help

Hello, I have recently created a new Zoom account and upgraded it to a paid plan. I would like to use my previous Personal Meeting ID (PMI), which is my phone number. However, I cannot make changes on my old Zoom account because it was not upgraded. Could someone please assist me in transferring or releasing my old PMI so that I can use it with my new upgraded account? Thank you for your assistance. Best regards,Jed Levine

I am looking to changing current Pro account which is under my personal name to a business name  which can be shared by multiple users. Appreciate any assistance in how to do so. TX

Using zoom app on my iPhone13. Zoom version 5.15.2. I was tried everything from everywhere that suggested. My network carrier is totally well operated. Also already submitted my appeal but nothing change. Please help. Thank you. Report link: https://op.zoom.us:8443/tos/report/detail?uuid=cc8127eae20046d0aa08ed0ec17d5d8e

My phone was blacklisted by zoom. I submitted two appeals and the second one was approved. Unfortunately, I am still getting an 1132 error. I tried deleting and reinstalling my app. I cannot get a response when reporting the error… and I cannot sign into my account to get assistance on technical support. Please help!!!!