Community Resources

I have been trying to stop billing me for zoom plans which I  I cancelled in Sept 2023 . Last 6 months they continue to bleed me in spite of fact that status shows as Cancelled plan !!Agony is its no easy way to contact and resolve this and I am getting frustrated after chasing them for last 6 months though my back. Last resort  looks like Lawyers I am appalled to see the amount  time and effort wasted in resolving such a simple issue.I continue to get ripped off  each month in spite of repeated support tickets to cancel and stop billing. Last 6 months every month its agonizing to know there is  now way to get to team and get it resolved effectively

I am in a zoom meeting, someone hacked into my computer to enter ther meeting and wrote offensive graffiti drawing on the screen. the host found out it was coming from my computer and put me out of the meeting. How do I find out who it was and how to stop it in the future. This is the first time this has happened to me. any suggestions

I have a small client with 10 employees who want to set up Zoom. Most users will be using Zoom Basic, and only 3 accounts will have a PRO subscription. I know Basic accounts have a 40-minute time limit, while PRO accounts don’t have that limitation.Our question is related to the account setup.We can create an account for each employee using their company email, and each person manages their account, and some will upgrade to PRO.However, I’m wondering if there is a way to create a “master” or admin account in Zoom.us where we can add users, purchase licenses, and allocate them. Is that possible?What is the best practice on this scenario?is better to use an admin account to manage users or every user/email alone?

How do you get ahold of anyone on customer support?  I can't seem to get anyone to assist me?

Dear Zoom, The annual pricing of full version is too much for educational institutions. My university does not have the budget to pay for the upgraded version. My private teacher rate is not high enough to justify the upgraded zoom subscription. Is there any chance you can offer us reduced education rate? I would be very grateful. Thanks for your response..Ajarn BrianThailand

I have a promo code that will not work - have tried all posted methods of how to use this.  Made a ticket and it has not been addressed in 4 days.  How do I get help with this???  Really disappointed in Zoom at this point.

Dear all,I really need HELP....I cannot connect to my account,  as I do NOT receive mail in my 'connection mail'. Not even in spam.Impossible de talk to a real human being from Zoom support.I try to change my email connection in my profil but Zoom System tell me ' Confirm with the code you received in your mail'.But I don't receive anything.Can you help?Thanks

Cuando ingreso a la aplicación de escritorio de zoom me aparece un adeudo de $398 MXN, sin embargo, cuando entro a mi cuenta a revisar, no me aparece ningún adeudo y todo está al corriente con mis planes y suscripciones. ¿Qué puedo hacer con esto? 

Zoom me ha bajado de plan premium a básico por no pagar a tiempo. Cómo puedo hacer para recuperar todos las grabaciones de mis reuniones guardadas?, Es posible que pueda recuperarlas pagando la factura vencida y volviendo a suscribirme? 

I've purchased a Pro plan but just wanted to double-check; does this buy 30 hours of Zoom meeting time over the course of a week/month/year or is it meant to be 60 sessions of 30 minutes over the year, or something else?  

Hi, seeking help.  Had subscribed (renewed) the Pro License via Google Store but account still showing basic. Any advice please

I typed a post and got a message telling me to correct the highlighted areas, but there were no highlighted areas! What am I looking for?

I inherited a zoom admin account at a new job. I am not a zoom expert... The account type is shown as PRO. It has 5 paid licenses for 5 users in our company all who have the same domain name.  I invited the other employees of the company to the zoom account, everyone has the same email domain name. Some employees had setup paid Zoom accounts with their domain email in the past (not part of the 5 mentioned above). When they accepted the invite those paid accounts show in the organization as basic. If I remove those new accounts that are licensed and they login into them the account shows as licensed. It was my understanding that under these circumstances, those paid accounts invited in would retain the license that they have paid for. What am I missing?

Hello. I have Zoom one pro plan. Can I add a second email adress to this plan? So that we can log in with two differe

Hi Community. I need to change my login from a gmail login to a standard username/password setting. How can I go about doing that.Thanks Jrh1

Hello!We have account with current Business plan and it is locked to Reseller Partner for Billing and plan changes.Our company should make procurement of Zoom service in accordance with the legislation on procurement. And the winner of the tender are not current Reseller Partner.How can we unlock our account from current Reseller Partner ? Zoom support didn't respond to chat and emails. 😞

Hey Zoom community - wanted to pick your brain on a VERY unusual issue and I'm hoping some of you can help, as the billing support team has not gotten us the support or assurance we need here. Sharing a timeline of events for context and I would love it if someone could provide us meaningful advice:Opened a zoom account in december, assigned a credit card and purchased Zoom phone licensingImmediately after purchasing the licensing, we prepared our numbers to port via the system (which we scheduled a few weeks out)Days later, after the number port was confirmed, our newly created account was unexpectedly suspended, citing a violation of terms or acceptable use. We panicked and canceled the number port immediately, out of fear of losing our numbers to a winning carrier (Zoom) that canceled our account. If we lost our numbers, our business would be hosed.Fast forward a week or two, and Zoom billing team sends us an email saying our account was can

I'm an account owner. If I change settings at the account level, do those changes apply only to users who join the account after the changes have been made, or will Zoom make those changes in existing users' accounts?

Hi, I am locked out of the email account which I registered with Zoom.I have created a new email account to use for Zoom. I need to make that email change here but my password is invalid. I can't request a password reset because the rest email will go to my locked email account.

2 days ago, I bought a Zoom one pro plan. After the checkout page, it shows me a message that my transaction is pending. I received an email as below screenshot.  This never happen to me before but this time, and it's already 2 days now and no reply from Zoom team yet. We plan to use Zoom during this weekend as we have an online event. Please help me process the transaction.Thanks in advance.

クレジットカードよりZOOMの請求が引き落とされているが、どのアカウントも無料登録している。もしかしたら前職で使用していたアカウントだが、メールアドレスが死んでしまっている場合どうるればよいか？

I have been searching through ZOOM and cannot locate where or how to pause my account. I have done it before for 3 months . How do I pause it.

Buenas tardes, el pasado lunes contraté el servicio de pago de zoom y aún no activan mi cuenta. Lo encuentro muy irresnsable que ni siquiera me den una razón por esto o que sencillamente me devuelvan el dinero que gasté.

How do I create a zoom QR code for people to register for a zoom meeting instead of me sending it to there email? How do I setup that the class will have to raise there hand for me to turn on there camera and mic? How can I see the emails for the people who register for the zoom meeting?

 Bonjour, j’ai tenté à de nombreuses reprises de mettre à jour mon moyen de paiement. Au moment de la validation, j’ai systématiquement le même message d’erreur « champ obligatoire non complété : Etat/province ». Alors que je n’ai rien changé à mes infos d’identité et que mon profil est correctement rempli.Comment résoudre ce problème pour enfin pouvoir mettre à jour mon moyen de paiement avant annulation de mon adhésion ?Merci pour votre aide.