Community Resources

hi, can you check please, what happened with my payment.. they charge me twice in this mount .and now I see some money on my account what I owe ... help me please to understand

Hello,I'm user Grahaputra MandirikharismaI have made the invoice payment yesterday but my account zoom not upgrading in to zoom workplace pro for unlimited meetings.can you help me for the trouble ?Thank You

After reading your record profit year in 2023 and year over year (3.9 BILLION USD) increases in revenue/profit, its quite astounding to me that Zoom chooses to raise prices in this inflationary economy. Profits matter to the stakeholders and supercede the need for community and people to come together for utlity and good.  You lost 2 loyal customer accounts because of this because its too expensive when you are a small business owner just trying to make it in the world paying bills.  We won't be renewing our subscriptions..

Good day! It's so difficult for a customer to cancel a simple subscription with your company. And it's a shame for you to force receipt of information that doesn't concern you in order for this cancellation to even be successful. 😞This is so greedy and disrespectful towards my person that we are unfortunately going to permanently quitting with your company. 

Nearly everytime i use zoom, windows crashes with an ominous blue screen followed by an automatic restart (see file attached).  There is a loud noise (like a humming) which I assume is the fan. I contacted windows, which seemed aware of the issue.  Made a few adjustment that did not work. and told me to contact zoom.Cant get anyone from zoom on chat to discuss the issue.  so i post it hereAm I the only one with this issue?  What can I do?I have tried the uninstall / reinstall procedure already.

My organisation has 2 accounts which are linked. One is the Owner, one is the Admin.  We want to cancel the admin account as we are no longer using it.  How do I cancel the subscription and delete the admin account without affecting the Owner account which we use all the time.  And do I have to unlink them before doing anything so as not to affect the Owner account which we are using. Thank you. 

Hi, I have been invoiced on my credit card - however it is not linked to my account. Could you please let me know which email address the below is linked to?ZOOM.US 888-799-9666 Thanks,Kate

変更完了メールが届きました。質問１カード決済日は毎月何日だったのですか？滞りなく使用するには、振り込みは毎月何日までに行えば良いですか？ 質問２振込者の名前欄は、変更完了メールに載っていたzoomのアカウント番号を記載すれば良いのですか？会社名やメールアドレスなど要らないのですか？どこで振込者の紐づけをするのでしょうか？ 回答お願いします。

After changing my email address and disabling the sign-in options via Google and Facebook, I can no longer access my paid Zoom account. I contacted Zoom support, but they simply closed my ticket. I urgently need access to Zoom again, as I cannot conduct my meetings otherwise.

Hi, I am creating my new seminars but it has been taken for a few months. Until I start seminars, i don't need my zoom account. I am thinking to cancel it but can I activate (re-subscription) when I need it straight away? Or should I pause it for a few months? Re: pause - I am not sure when I am going to be ready for re-subscription because i am creating the seminars with other people so I can not know exact date. I saw an option for the pause but the only option was 1 month, 2 months or 3 months. I want to re-subscribe when i am ready. Should I cancel or pause it? If someone know the answer, it would be appreciated. Many thanks.

Hi communitywhy cant i see people in my pending tabs?here's the videoMany thank, Anjas.

hi,I am writing to inquire about access to my previously recorded sessions. I was a paid subscriber to the service and completed a payment . However, after completing the payment, I was unable to access my recorded sessions.I would like to know if it is possible to regain access to these recordings without purchasing a new monthly subscription. I am also wondering if all the recordings are still saved on your servers, and I simply do not have access to them at this time.Thank you all

My email address was deleted now but this account of zoom still exists and it is zoom pro which means it still cost 16.99 USD every month. I tried to cancel the zoom pro but it demand the verification code. Now, I couldn't sign in to my zoom account. What can I do to cancel the zoom pro??

Yesterday, I've succeed changed currencies from AUS$ to IDR. But today I still can't buy or add additional plan for large meeting. It says "You can not edit your current plan until your currency change request is complete. (300)". My office have planned a large meeting for this evening.

Hello. I signed up with an email address for my work. I did this before the organization set us up with Zoom through them. I didn't realize they were going to do that. So the work email, even though it's my organization's email they assigned me, doesn't seem to be associated with the organization. I've looked for the invitation link they sent me, but cannot find it. How can I reset this email address to match with my organization's? They have a business account. Mine is showing as a personal account even though it's the company's email address.

Suddenly, it appears The application "Zoom.US" is not open anymore and locked the account.   It could not open Zoom    How can I solve this problem?

I just had my subscription auto-renew...and Zoom added products to the invoice I never subscribed to, goosing up the total invoice.  To me, this is unfair trade practices and poor customer relations.  I plan to take this to right place inside Zoom or a state AG to remedy.   However, I am raising awareness for everyone to review invoices when they occur and not blindly trust the invoice is correct and allow the payment to go forward.

I was always able to give remote control of my screen when using the free version. I just upgraded to a paid version and now remote control is not working. Please help. This feature is extremely valuable.

Is there a limit on how many license acc's can be purchased with one visa card?

以前会社のアカウントでホストとしてZOOMを使用して依頼、個人で使用したい際も会社の名前での参加になっている状況です。ログアウトして、再度ログインしましたが解決しませんでした。どのようにしたら良いでしょうか？

Hi All, We use a team Zoom account for our company, for almost every meeting I schedule, I assign someone as the alternative host. However in the past month, no one from our company is able to start a meeting on behalf of the original host. Here is what we have done:Removed the waiting room so anyone can join and start the meetingEnabled alternative hosts for each meetingEnsured everyone has the licensed or correct account accessibility to be alternative hostIs there something we are missing/forgetting? Twice this week I was late to 2 calls because other calls ran over and it did not allow my alternative host to start the meeting. TIA Community!

🆕 The Zoom Community team is excited to announce the launch of a few key updates made to our Happy Rewards gamification program 🏅! We've elevated our existing leaderboards, reputation levels, rank icons, and badges ✨.    Leaderboards 🏆 First up, we've updated our leaderboards! Now, instead of just monthly leaders, we're shining the spotlight on our top weekly leaders 🔦. Our new weekly leaderboard showcases those Zoom Community superstar users who have racked up the most accepted solutions each week. This provides community members with more frequent opportunities to be spotlighted on the leaderboard and ignites some friendly competition 😈.   Reputation Levels and Rank Icons 🚀 Get ready to spot some exciting new rank titles and icons in the community! These eye-catching titles and icons appear next to your username, showcasing your progress and expertise within the community.   Ne

Buenas noches, tengo un problema, no puedo usar zoom pro a pesar que hice el pago, me indica que hay una deuda pendiente por una facturación pero cuando voy al historia de pagos no hay nada pendiente de pago, esto me está perjudicando y necesito usar zoom para una reunión importante.Por favor, necesito que alguien me ayude y me de una solución.

My account is up in 1 week.  I use it for 12 step meetings.  The 12 step group is going to buy a 1 year subscription to zoom, but also wants to use my current ID link and password.  We either want to transfer the account to the 12 step group with the same id and pass and the group will then pay for the next year.   Or we want to change the name of my current account which is up in 1 week, to the 12 step group, keep the id and pass, and also pay for the next year.  How should we do this?

Can anyone explain the contradictory messages on this user managment page (see screenshot) ? I have a Zoom workplace pro and a webinar account but I can't assign them.