Community Resources

Hello,I can not use a valid credit card. Do you know if there are some limit when a credit card is going to expire?Thank you

Hi  I can't upgrade in the iPhone or iPad app store to a paid plan. It's confusing. A message appears whenever I try to do so, telling me that I need to open the app... but there is absolutely no option to buy an in-app subscription.  How did you guys manage to do it?  

Dear Zoom Community, I'm writing to seek urgent help regarding Error 1132, which has completely locked me out of my Zoom account.  This issue is preventing me from accessing my account or joining any Zoom calls, whether logged in or not.           As someone who relies on Zoom for work, this is becoming a problem. I'm on Windows with the latest Zoom update installed. I've diligently followed all the suggested fixes I found on the official Zoom site and within this community, but unfortunately, none of them have resolved the issue. To make matters worse, I've submitted multiple reports to Zoom support over the past week, but I have yet to receive any response. I'm at a loss as to what to do next. If anyone in the community has experienced this and found a solution, or if there's any guidance Zoom support can offer, I would be extremely grateful, I'm feeling quite stuck. Thank you in advance for any assistance or advice you can provi

We have been hosting zoom meetings for AA and sober support for over 4 years and someone reported us lost week which has caused our meeting to get shut down. how can we rectify this ?

Hello,When I try to upgrade from free to a pro account and I put in all  my payment info, I get the error message that says 'invalid parameters' with no explanation of what is wrong. What should  I do?TIA 

Hello everyone!Regarding Zoom login and authentication, I would appreciate it if you could provide some insights below.If both Zoom's original two-factor authentication (2FA) and Google’s two-factor authentication (2FA) are enabled, will both Zoom’s and Google’s 2FA be required when logging in, whether I choose "Sign in with Google" or use the regular ID and password?Is it possible to disable the regular ID and password login and only allow "Sign in with Google"?

I need a copy of my BAA, which was signed several years ago, but I am unable to find it. I contacted Sales, but have not heard back. Is there a place within my current account settings/management functions that will help me obtain a copy of the signed BAA? 

So few days ago I wanted to join my class. When I clicked "join", the system said, I'm unable to join, Error Code 1132, which means you most likely got banned for violating Zoom rules. THE THING IS: I haven't used Zoom for past 3 weeks. So I think someone hacked my account and was violating Zoom rules using my account. I reported it to Zoom support team. After 2 days I got the email from them, they sent me an answer, saying that I got blacklisted and unable to get unblacklisted again. So now have to use web version for my meetings, but I can't do the same things that I could do on Zoom app. Please help, I did nothing wrong, but I got banned for nothing, just because someone used my account 😞 

okay, maybe i start on the wrong location, let try a new fresh discussion i dont understand why, i cannot assign my license, i can unassign, but after that i cannot assign again, is there something wrong?my license is still more then 10, but i cannot assign to mw account, now, i cannot assign the license, and all my account turn to basic, and zoom want me to buy more lisence for me to can assign? im still missing the point here,on top of the user account i got this notification soo im thinking is there a problem with my account, i sign up new fresh account, buy 1 lisence proand add other account, ok, now in my admin have to account, i try to assign and unassign, after 5 times  i cannot assign again,  as you can see this is what it say, so how do i assign new account? i have to buy more and more and more again? and after this, how can i assign? this is a scam, 

I have a license through a university enterprise account. I have scheduled a recurring meeting to be used for a class I will be teaching and want to add one of my university colleagues as a co-host. When I attempt to do this, I get an error message telling me my colleague cannot be added at this time. How can I overcome this issue? 

Hey, I need an invoice in Polish. Is there a way to download the invoice in other language than english?

Hallo,   ich habe die One Pro Lizenz bezahlt, aber überall zeigt es mir weiter die Basic-Version an und ich muss Sitzungen nach 40 Minuten beenden.  Was muss ich tun, um meine bezahlte Lizenz auch nutzen zu können?   Danke im Voraus Metze

I have tried contacting help centre and left messages but have not heard back, can someone help? kinlar

Tengo una licencia de Pro pero necesito comprar otra, para que ambas sean usadas en la misma franja horaria por dos usuarios distintos ¿cómo se hace esto?En la licencia actual que tengo de Pro, ya hay dos usuarios, pero si uno de ellos tiene la sesión de zoom iniciada, la otra persona no puede iniciar sesión porque ya está ocupada. Necesito que ambos puedan iniciar sus propias sesiones independientemente. ¿Cómo se adquiere otro plan NUEVO de zoom pro?

  The Zoom Community Champion Program was designed to recognize and honor the exceptional efforts of our community's Zoom experts. This month, we are shining a light on one of our Zoom geniuses and Zoom Employee Community Champions, @colegs. Dean joined the community in August 2021 and has been a Community Champion since 2021 as well 🏆💙   What do you like most about being a Zoom Community Champion?  What I like most is that I am always finding questions about products I think I know, but they are trying to do something a little different than I used to.  Then I get to try to put myself in their shoes to figure out how they can make things work using tools and settings they might not have known about 💡   Why would you recommend joining the champion program? I think anyone who wants to not only help others but also to expand their knowledge of the Zoom platform should join the champion program so that they can challenge the

I just tried to add an Alternative Host who could start a meeting on my Pro account. I got a message that I need to purchase a license to do that. When I change the number from 1 to 2 on the billing page, I would be charged $300+ yearly instead of the $159 I'm now paying. Is that correct?  

When I try to log in from my mac, the zoom app, or my iphone I get an error that my email or password are incorrect and if I try multiple devices I have ended up with a locked account for 30 minutes.I need to be able to log in from different devices at different times.  Does anyone have a resolution for this issue?

Hi! I have a pro account and I'm unable to login. I have zoom version 6.0.11 and I'm logging in from Mac devices.I put in my email and password, then ask for a verification code to be sent to my mobile. But I never get a sms with the code. I've tried for days and also changed my password. What do I do now? Thanks.

Hello, I set up a paid zoom account for a client, and by mistake put a typo in the email address associated with the account. Due to this, I cannot access the account to update the email address as when I try and login, I cannot gain access to the code sent to the email because the email address does not exist. My client paid for the entire year for this account, and they are a nonprofit so were able to use the special tech soup discount.  I submitted a ticket through my own personal account but haven't received anything back yet. My client needs access to this new zoom account as soon as possible. I can't believe I made this error, but here I am, desperately seeking help for my large mistake. I have the purchase receipt, etc. Any guidance is GREATLY appreciated. 

Hello Team,I paid Rs 4390 on 05/06/2024 for Zoom subscription from Basic to Workplace Pro (Annual). But the subscription is not active. I subscribed Rs 439 (Months) on 06/08/2024 as I need to do my zoom meeting very much. Took and solved my problem as soon as possible. Or help me get my money back.

New tax regulations in Indonesia need 16 digits for supplier tax identification number while the invoice that I received still refers to 15 digits.Can someone help me with this?

Can I sign up for a Zoom Pro account using my team's group Gmail account? Purpose of this is so that anyone in my team who is available on the meeting day can sign in to the zoom account with the group Gmail and will be able to conduct the meetings which are beyond 40 minutes. (Zoom Pro required as Zoom basic has a limit of 40 minutes meeting) If this isn't possible, can someone suggest to me what are possible alternatives for such arrangements?

I am trying to deactivate 2 users, but I don't have a "More" button, which is what all the online help tells you to use. I need these users removed before my subscription renews in September, but I can't find a way to do it. For now, I have changed them from Licensed to Basic, but I don't think that actually will stop them from renewing.

We have had a pro subscription for several years now, but we can't seem to access any real help. To be honest, I've been on the verge of canceling as we have other services that allow video conferencing.The one thing that saved Zoom from getting cut on our end is the toll-free VoIP phone number. I went through the process of reserving a number, accepted the additional cost, and checked out. However, when I go to set up the account, the toll-free number does not show up. It insists that I choose a number, but despite saying I have a toll-free license, it doesn't allow me to select a toll-free option.The chatbot was no help at all. I managed to get ahold of a human through the billing side of things, but that person was not able to tell me anything, not even confirm if I correctly checked out or if I needed to purchase anything else. They submitted a ticket for me and quickly set it as low priority and closed it.Nothing has been resolved on our end, and I have not heard anything back. I'

Despite paying for 1000 member webinar I am getting below message.  "Your account has an outstanding balance of ₹16,846.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. Click here to pay your outstanding invoice(s) or click here for support." I do not want my zoom to disrupt unnecessarily despite paying... any solutions Regards,Harsh