Community Resources

I keep getting emails at work that appear to be from Zoom MediaSubject Line: Action Required User Disablewith the message reading "We've temporarily deactivated your Zoom account.At this time, you will not be able to invite or join any call/meeting.  Your account will be billable until you verify your email address  office@****.com When I hover over the link it directs to a very long address that starts with http://journalscene.secondstreetapp.com/api/organization_user_email_verifications...I am 99.9% sure this is spam but I tried to google it nothing comes up.  If it is spam, I would also like to warn others to look out for it.  Does anyone else have any insight into this or seen it before?

I recently changed my phone and successfully set up the Microsoft Authenticator app on the new device. While I am able to log in to my Zoom account using my email and password without any issues, the problem arises when I reach the 2-step verification stage. As part of my account security, I had set up 2-step verification using the Microsoft Authenticator app on my previous phone. Now, after signing in, Zoom prompts me to enter the verification code generated by the app.Problem Details:Even though I am receiving the codes from the Microsoft Authenticator app on my new phone and entering them correctly, the verification process fails every time. This issue only began after I switched devices, leading me to believe it may be related to the transition between phones. I am concerned that something may not have transferred correctly during the setup process.Steps Taken So Far:I have ensured that both the Zoom app and Microsoft Authenticator app are updated to their latest versions.I have do

Hello - we use the Basic Plan and have people joining us from out of the office on calls -We have the two step verification turned off but it still ask everyone who joins to give the two step verification code - is there a way to not have this happen?  or is this a built in security that we cannot avoid?Thank you so much in advance! *********** Please send me your thoughts - thank you!

otp was forced onto my free account (opened 2020/04/04).i did not set up, and cannot now set up, an authenticator app.i would like to retain my original zoom account.can a zoom rep please assist in recovering my original account? t/yuncle dana

I'd like to have more than one account with the Account Owner role.  How do I achieve that?

Guten Tag,wir möchten bitte zu unseren bestehenden Lizenzen eine zusätzliche Lizenz buchen und zwar Zoom One Pro Annual. Im Moment haben wir 3 Lizenzen. Gibt es Lizenz Pakete? Können Sie uns bitte ein Angebot für eine zusätzliche Lizenz Zoom One Pro unterbreiten?Kann ich das dann über Sie buchen?Freue mich auf Ihr Feedback und verbleibe mit freundlichem GrußChris561

Help me announcement all give cash cek paid rm 300,0000  pos Xpress develever to me my  aderees BT, 1 jln Labis lorong pencawang TNB no1 jln kampung Temehil 83700 Yong peng Johor Malaysia and every week transfer money bnk Hong Leong islamic bank account no 12801004502

Hi! I'm trying to set EST Time Zone asmy default time zone. But it's not even an option in the dropdown menu. How can I do this? PLEASE Help : - )  

I am unable to see scheduled meetings beyond one month. The tiny calendar window does not let me extend the range beyond October 3. This problem is new since 9/1/24.

Plans & Pricing for Zoom Workplace | Zoom states that Meeting duration is 40 minutes on the free plan. If we click the little i icon it states this limit is just for group (3+ participant) calls. So what is the time limit for a 2 participant call? The page doesn't say.  

I have been doing a lot of research on Zoom AI Companion regarding compliancy with HIPAA and FERPA. I don't know what features I can and can't have enabled with the AI Companion, while still being HIPAA compliant. I would also like to know what features would need to be enabled and disabled to be compliant with FERPA. I've found quite a few different answers but they all seem to be outdated. If someone could just let me know the list of features that can and cannot be used with Zoom AI  and still be compliant that would be great.

Hi. I have been asked to download 'zoom client' in order to record a presentation for a convention. but i cant find that option on the zoom web page. what is the equivalent for that? 

i continue to receive a message on my zoom home page that my credit card has expired and it doesn't for several more years. please help. AI chat is a joke, and no other ways to contact customer service. 

Hello all, I have been logging in to Zoom everyday without any issues until yesterday when I used the same account and same password, and it displayed the above error message "An error with reCAPTCHA occured. Please try again.".  I can log in using the Zoom App without any issues. However, I need to log into the browser version to download video recordings and unable to log in. Any help, please?

Background:   I already have a personal Zoom account using my personal email as my account.I've been sent an invite to join an organization to my personal email. I click on the link to accept the invite.I get the error in the subject line (  1,009 ).The AI support bot is ineffectual to assist. Can someone in Zoom support help me with this? Has anyone ever had this happen to them?  Thanks,Marcelo

Hello! My zoom profile picture is very small and blurry. I've tried to resize it several different times. My last profile pic was the full size on my zoom meetings when my camera was off but since I've changed the photo, its no longer like that can someone help???

Hi why am i still being charged over $7000 for storage of recordings? That really absurd!

Dear Team,A warm greetings for the day,We got the zoom pro version on 23rd august 2023 and it was automatically taken for the next renewal on 23rd august 2024 and it created the invoice. But for now we are ready to take the zoom pro verison for only 1 month. I have also closed the subscription for the year but still i am not able to renew it for one month. can you kindly guide it and do the necessary as soon as possible.  

Dear Zoom Team,My name is Wee Akara and I registered my Zoom account using the email "***********". My account was deactivated on 31/8/2024 due to a violation of the Terms of Service or Community Standards.I believe this deactivation is a mistake, as I have not violated any terms. I have strictly adhered to Zoom’s Terms of Service and Community Standards.I have attached evidence that supports my claim, such as screenshots of my account activity and relevant emails.I kindly request that the Zoom team review and reactivate my account.why I can sign in to Zoom on my mobile device but not on my Windows computer?Show error code :1132Sincerely,Wee Akara  

How can i get zoom residency certificate for 2024?

31 Ağustos 2024'te ortaklıklarını sonlandıracaktır. Bu, WorkingLive ile ilişkili Zoom hesabınızın feshedilmesiyle sonuçlanacaktır ve hesabınızla ilişkili hizmetlerin kesintiye uğramasını ve verilerin kaybolmasını (tekrarlayan Zoom Toplantıları ve Zoom Toplantılarının bulut kayıtları gibi) önlemek için 31 Ağustos'tan önce işlem yapmanız gerekir . Böyle bir mesaj geldi. şuan kayıtlarım hep silindi. aynı paketi devam ettirmek için nereye başvurmalıyım. Kayıtlarım geri gelsin istiyorum.ben (Türkçe)

Under the new policy, we have limitation to assign the pro license to another user in the organization.   However once we changed to unassign, the pro license is idle and cannot assign back to any one else.   At least the license should be available to the owner right? Please fix the bug.

pls help

Good day Is there any experience when your company needs to change the name and domain email name?what steps do I need to take in Zoom after my company changes the domain email and what impact or problems arise?I watched on YouTube you can add the domain in "Account Management > Account Profile > add Domain".But in my Zoom account (Admin Account), that link doesn't have (add Domain). My page as image attach 

On 2 seperate occassions I have been  granted co host for a webinar. I have never used a zoom webinar before. That being said I was backstage all going well. When it was time for me to go in and i was live. I cant get thru the door. People can hear me and see my name on the webinar  but cant see me nor can I share a screen. It says zoom is not responding. Its def not my internet as previously thought. Why cant I go on live webinar and show my face and share screen. What is happening here. Ive reinstalled zoom and Im updated....?