Community Resources

Hi Folks, I am trying to change the email address in our Zoom Events Hub, but keep getting an error message that access has been denied. I submit to get the verification code, the code comes, and then in red lettering, it is say access denied. Any suggestions?

hi there!I would like to ask how can i remove my credit card that it is saved to my account.Thank u!

Hi, I belong to an organization in which I put my credit card to associate the subscription to Zoom, but I'm retiring and will leave the account to someone else, and I can't find any option to remove the payment method, it only lets me update it, which forces me to think about the good will of whoever comes later to add a new method or re-subscribe without updating the method and start charging me again. Does anyone know how to remove the payment method, without having to update?

I work for an organization that has a Zoom account. The secretary for the organization left without sharing the password for the original email address used to open the organization's Zoom account. When we attempt to sign into the Zoom account, it sends a code to the original email address to which we do not have access to.  We cannot sign into Zoom to change the email associated with the account.We cannot sign into Zoom to open a Support ticket for the account or make any changes to the account.I am posting the question here in hope of a reply that can provide access to Zoom as the account is being paid for but cannot be accessed. Please advise. Many thanks for considering my request. 

I have an overdue account renewal but wanting to add a discount code that I should've done when I first subscribed last year.The support chat bots say to add a coupon in Plan Management under Plans and Billing which I have tried to do but the Coupons section doesn't allow me to add a discount code. It seems I am unable to receive further support other than the chat bots which only take me in circles when I explain that I am unable to enter a discount code.I am wondering whether I need to cancel this subscription and reapply from scratch.

Ich habe folgende E-Mail erhalten:"Ihr Jahresabo von Zoom One Pro läuft in 7 Tagen, am 07-04-2024, ab. Bitte klicken Sie hier, um Ihr Zoom Abrechnungskonto aufzurufen und Ihr Jahresabo zu verlängern, damit Sie Zoom ohne Unterbrechung nutzen können. Wenn Sie Ihr Jahresabo nicht verlängern, wird Ihr Konto automatisch für ein Monatsabo registriert." Warum erhalte ich diese Mail? Ich möchte das Abo, wie schon seit mehreren Jahren, einfach als Jahresabo weiterlaufen lassen. Bereits letztes Jahr hatte ich diesen Aufwand. Davor nie. Wie kann ich einstellen, dass das Jahresabo als solches weiter läuft, ohne dass ich mich jedes Jahr aufwändig darum kümmern muss?

I HAVE A PRO ACCOUNT. I CAN'T LOG INTO IT. IT KEEPS TELLING ME TO USE ANOTHER METHOD. NOTHING ELSE WORKS. I'VE SUBMITTED A TICKET OER 24 HOURS AGO. NO RESPONSE. I HAVEA A RECURRING MEETING NOW WITHOUT A HOST. I HAVE NO IDEA WHAT'S HAPPENING IN THE MEETING. NO ONE WILL HELP ME!!!! ANYONE IS ABLE TO JOIN THE MEETING AND CAN SHARE THEIR SCREEN AND I'M WORRIED THE MEETING WILL BE TAKEN OVER BY SOMEONE  WITH AN AGENDA.

I have paid my invoice-despite my zoom meeting gets disconnected.Jun 3, 2024INV259472769Due Upon ReceiptJun 3, 20245036145793

Hi, What privileges does a basic user as a member have in a pro account? 

HelloI have tried several times to switch from my Basic account to the Pro account. Every time I try to save my credit card details, I get stuck in an endless queue and it doesn't go any further.I have checked the data several times, my address is correct, the credit card details are correct.What is the problem?

I want to change the email address associated with the current calendar integration for one of my users, but Zoom is not allowing me to do this. Help! 

every year zoom charges me the subscription fee in advance and I lose 1 or 2 months of my subscription. They send me an email asking me to update my details, but it's only to charge me. How do I claim back the months I've lost?

Bonjour, Je ne parviens pas à entrer en contact avec une personne afin de trouver une solution au sujet d'une impossibilité de consulter mon ancienne adresse email, devenue invalide, pour réceptionner le mail envoyé pour opérer le changement de mon email et le confirmer !Quelqu'un a-t-il une solution ?Merci de votre attention.

I am the owner/admin.  I have a few licenses.  I assigned one of the licenses to a new user.  What information do I need to provide to her in order for her to access the license assigned to her?  Thank you.

Can you please provide details of account activity for 2 separate periods in 2022.The periods are from 01/09/2022 to 30/09/2022   and    from 01/11/2022 to 30/11/2022.We are requiring the details of when the account was accessed and the type of activity for these 2 separate periods. I have signed into the Zoom Account for *********** and could not find the details we are requiring. 

I cancelled my account and Zoom keeps billing me. I've already paid for all the billsHOW CAN I STOP THIS BILLING? I don't want to pay anymore..

I get a message saying that I have an open invoice. However, when I go to the relevant page and search for this open invoice, all invoices are marked as "paid". If I filter specifically for "open", nothing is displayed. I can't pay an invoice that I don't see.

Hello, I have a basic account which allows me only 40 minutes. We also created an account which is billed 12.99/month, but I dont know the login and password for that billed account so I can;t use it. Also a problem is (I think) that the free account and the billed account use the same email address. So I am paying for a membership every month that I can't use. Can I transfer the billed account somehow to my existing account? Or what shall I do?

Money was short in my Visa account last month and could not pay an opening invoice. Therefore I just topped up my Visa and tried to pay. However, every time I clicked on "Pay Now", it always came back with the notification "Update your payment method". I followed the instruction and updated my payment method. But it did not work! How could I overcome this? Any suggestions?

As someone who was thinking of getting pro I'm shaking my head in disbelief if they treat you like this! Here's what I sent Zoom. Keep in mind I was logged in at the time.   Hi,As someone who wants to join pro soon this concerns me. Been meaning to contact you as I've missed many meetings before.Please don't just glance at the images provided. Study them. The time calculator shows the conversion is Friday June 28th in New Zealand.Now look at the two other images. Not even close in conversion from Zoom.Kind RegardsBrett Young   I included images to support my query. Immediately got an email that claimed I wasn't signed in and that the ticket was therefore closed.   Replied to that asking why?   4 more emails, door slammed in my face. No explanation whatsoever! What's going on at Zoom when a blurb tells us they've just made it easier?   Will probably join the opposition instead. How rude Zoom!! Frustrated  

Payment failed when processed from Debit card. How to do it from Debit Card

i created zoom account but i misinput my account however it was created.. so i can not use my account because i can not take the verification code .. i paid annual bill .. how to solve this problem ?i wanna change my email account 

Where does Zoom send my Recovery Code?  It's not in my email or on my text...

Hello,We are considering a larger deployment of Zoom and I am wondering if a Zoom administrator can see all of the support cases that their organizations users have opened ?  Here is the scenario - just in case my note isn't clear... Let's imagine that George Jetson is the administrator for Zoom at Spacely Sprockets. George ensures that all Zoom rooms are functioning correctly, that it is integrated with other applications, etc. George is the focal point for all things Zoom at his company. Jane is a user at Spacely Sprockets:1) Can Jane file a case directly with Zoom? 2) If Jane can file a case with Zoom, is George notified that the case was opened? 3) Can George see that case in the support portal?  If George can see Jane's case that is great! But also if George leaves Spacely Sprockets and is replaced by Barney Rubble - we want to be sure that Barney can see the status of outstanding cases.  Thanks for the insights. 

Hi My zoom account which logs in through my apple ID recently expired. I have renewed it on the app store > 24 hours ago but cannot log in. There is no error message. Once I enter the username and password, it just goes back to the login screen. The hyperlink looks weird though. This is what it says in the address bar: https://zoom.us/signin?error=access_denied&_x_zm_rtaid=XzLyc4rNQMmBgvBESydbYw.1708444248743.a0f7ed3877349dee6c7a38c7803ee5df&_x_zm_rhtaid=767#/login Please help!