Community Resources

Dear Zoom Customer Service Manager,I am [Your Name] from Jeju Education Office. I am reaching out regarding our intention to utilize a Zoom Pro account, and I have a few inquiries regarding the payment method.Currency of Payment: We plan to proceed with payment using a credit card. Could you please confirm if payment is made in US dollars or if it can be processed in South Korean Won?Payment Unit: At our education office, payments in South Korean Won can only be processed in increments of 10 Won. Could you kindly verify if it is possible to make payments for the Zoom Pro account in South Korean Won, specifically in increments of 10 Won?I would appreciate your prompt response to these inquiries. Please feel free to contact me if further information is required. I look forward to hearing from you.

Zoom: anyone know how to  email them? I can't get any sense out of the useless chatbot.  I have cancelled the professional plan as it is not worth the money but ZOOM are still trying to take payment from my account. Why?This is really annoying and, more seriously, it is now affecting my credit record. I regard this as bullying. I want them to  stop immediately. 

Hi i made a payment to renew zoom my bank account was debited from my account but my room app is not showing it still is using the free version. please help.

I want to downgrade my subscription from Pro to basic but it is not allowing me. We now use Teams for meetings for the past one year so paying for Zoom is a waste but it is not allowing me. What can i do?

I have changed my user email from gmail to outlook.I receive the invoice on outlook but I cannot change the login email. So whenever I receive a verification code, it goes to my old gmail. How can I change it?Thanks

GST No. 33AAACE1678B1Z5 not quoted in the Tax Invoice INV261422301 dated 18 June 2024. Please update GST No. and send revised Invoice.

I've been on an annual plan for 5 years. Now, for the second year in a row, zoom has changed my plan from annual to monthly without my knowledge or request. Consequently I've been charged at the 16% higher monthly rate for the time it has taken for support to respond and get the annual plan reinstated. It's proving exasperatingly difficult to get the incorrect charge reimbursed.Why is zoom changing my plan like this and what can I do to stop it happening? I just want to stay on the annual plan. Thank you.

Guys what is going on honestly i payed 180$ of hard made money... why cant i switch my account from basic to licenced, what is going on... not cool at all

Received an email with an offer to subscribe to MasterClass for 70% off.  The plan mentioned is "MasterClass - Individual (12-months) for $35, normally $120.  There is no "individual" subscription in MasterClass, only Standard, Plus, and Premium.  None of the values match those subscription plans either.  Standard is $6/mo ($72); Plus is $15/mo ($180); Premium is $20/mo ($240).   So what exactly would I be getting if I subscribed through Zoom?

I am the owner of our account and have added and deleted many users. From the Admin/User Management/Users screen, the three dots used to delete users are not visible. Any help would be appreciated.

I've got a client who's email address was an alias that got removed accidentally. Unfortunately it was not caught before zoom tried sending an OTP code and I believe their email address is now bouncelisted.Is there anyway to contact support for basic unlicensed user to get removed from the bounce list?  

I have a paid subscription with Zoom. I used my old office email to create the account. Now, I want to cancel the subscription. I can’t log in to my account since a verification code is required to log in. The verification code is sent to my old email address which I can longer access. I have been paying Zoom for more than a year now and I can’t even use the benefits of the subscription.

I can't turn off OTP authentication on my profile. The button is disabled. Any idea why that might be?   Please see the attached screenshot here

  You’ve probably spotted those users who are always giving likes and marking solutions as accepted across the Zoom Community. These dedicated individuals are our Zoom Community Champions! The Zoom Community Champion Program was designed to recognize and honor the exceptional efforts of our community's Zoom experts 🤓 This month, we are showcasing one of our Zoom Employee Community Champions, @YaBoiB. @YaBoiB  joined the community in June 2021 and has been a Community Champion since 2022 🏆   What do you like most about being a Zoom Community Champion? Why would you recommend joining the champion program?  I like that I learn from the Zoom customers as much as I teach the Zoom customers. No one person can know everything about Zoom. It is too expansive, and our customers are the best. They have so many wonderful use cases for this product. I love sharing ideas and collaborating with our customer base 🤝   In one wo

I got a message in my account: Important Notice Your plan is expiring and your feature level will be downgraded. Do not terminate your conferences early. Reactivate your Professional plan to continue using it. Reactivate your plan Paid in May for 1 year. I wonder why this notification appeared? No one knows?

We have a Zoom Pro account for our staff, we have been using password, we now want to force staff to use Google Sign-in and never use password...currently we are bale to use Google Sign-in but can still use password which is what we want to stop.Any help on how we force Google SignIn and disable password login?

Hello,  I received a message/notice about a change coming in June or July, and that I think one needs to register for the webinar.- I cannot locate the notice.- I didn't understand the notice subject at all.  I don't know if it applies to me. I have a very simple individual customer account only for one-on-one meetings by video, and occasionally used.  No other feature is used or needed.Does someone know what the notice was?You think it applies to me? I find this whole Zoom website so difficult to find anything, or to get help.  I cannot call in for live help??  wow.Please help me with this notice. I really appreciate it.

Hi,  I have Zoom Workplace Pro for occasional one-on-one meetings for 4-5 years. That's it.  Just me. Not a company.I use Zoom with Google browser.  Suddenly today (6/19/24) I cannot sign-in.  I enter user and password and then it just cycles on same page.  Doesn't go to next page or sign-in.   I don't receive any explanation or error code or anything to explain this.I never use Bing browser but did now and it does allow me to sign in.  But I need to stay with Google browser.Can you advise?And I really prefer not to delete all my passwords to all saved sites. By the way, there isn't a Board  or topic for this basic question and having difficulty posting this question as a result.  Why is this so difficult?Please contact me.  Thank you.

I have managed a Zoom Business account with for years. I was asked if I wanted to update to a better version that included transcription. As we are therapists who tape our sessions, I agreed as that feature was helpful and I remeber being told it was only 25 dollars more per person. Since I trusted Zoom, I asked my colleagues, they agreed and (my mistake), I signed the contract without going over it carefully.  I was shocked by the bill and have been trying to deal with Zoom since then to let us go back to our original plan. No one needed or uses the phone or any feautures of the plan. All I have gotten back from customer care is telling me the "sustem" will not allow them to let me go back to the original plan. When I write back, I get a message the case is closed and I need to start all over. When they wanted me to upgrade, they were very available to talk to a person live. As I want to downgrade, they are not responsive or rude or lie to me. I am hoping someone has contact info

We are a small nonprofit that works with the elderly population. Unfortunately, we are in a difficult financial situation and would like to downgrade our plan so we can keep our organization afloat. But the Zoom Sales Team, who were extremely eager to work with us to create the contract, have now ignored our emails or tersely informed us that we can't do anything until our contract ends in 2025. We have offered to pay a penalty for downgrading during our contract but they have not budged. We feel like we have been trapped into a contract without any warning about the extreme cancellation policy. We are also shocked by the lack of customer service and the cold treatment by the company. Is there any way Zoom could work with us?

i have problem to verify my identity on Wise Account. theres no camera frame when i pressed "I'am Ready" in my phone.anybody can give solution for my problem?

I keep having to go into my settings and turn off live streaming, but each meeting still streams live. I don't want live streaming. Why won't the setting save (though it initially appears to, but then does not)?

I would like to change the currency of my plan payment from  American DOLLAR  to Brazilian REAL. However, before changing it ,  I would like to know how much I will pay for the same plan in REAL,  in case I decide to change it. Unfortunately, it hasn't been possible to find this information anywhere, before I decide it for good. To make things worse, once I change the currency, I won't be able to return to the previous one anymore!

As a Zoom One Pro user, can I book an additional license for just one meeting? I only need the second license one day a year.

Why is the price advertised for USD13.32 per month, billed annually, but when I choose this option it does not take into account the discount that is advertised.