Community Resources

My email address was deleted now but this account of zoom still exists and it is zoom pro which means it still cost 16.99 USD every month. I tried to cancel the zoom pro but it demand the verification code. Now, I couldn't sign in to my zoom account. What can I do to cancel the zoom pro??

Yesterday, I've succeed changed currencies from AUS$ to IDR. But today I still can't buy or add additional plan for large meeting. It says "You can not edit your current plan until your currency change request is complete. (300)". My office have planned a large meeting for this evening.

Hello. I signed up with an email address for my work. I did this before the organization set us up with Zoom through them. I didn't realize they were going to do that. So the work email, even though it's my organization's email they assigned me, doesn't seem to be associated with the organization. I've looked for the invitation link they sent me, but cannot find it. How can I reset this email address to match with my organization's? They have a business account. Mine is showing as a personal account even though it's the company's email address.

Suddenly, it appears The application "Zoom.US" is not open anymore and locked the account.   It could not open Zoom    How can I solve this problem?

I just had my subscription auto-renew...and Zoom added products to the invoice I never subscribed to, goosing up the total invoice.  To me, this is unfair trade practices and poor customer relations.  I plan to take this to right place inside Zoom or a state AG to remedy.   However, I am raising awareness for everyone to review invoices when they occur and not blindly trust the invoice is correct and allow the payment to go forward.

I was always able to give remote control of my screen when using the free version. I just upgraded to a paid version and now remote control is not working. Please help. This feature is extremely valuable.

Is there a limit on how many license acc's can be purchased with one visa card?

以前会社のアカウントでホストとしてZOOMを使用して依頼、個人で使用したい際も会社の名前での参加になっている状況です。ログアウトして、再度ログインしましたが解決しませんでした。どのようにしたら良いでしょうか？

Hi All, We use a team Zoom account for our company, for almost every meeting I schedule, I assign someone as the alternative host. However in the past month, no one from our company is able to start a meeting on behalf of the original host. Here is what we have done:Removed the waiting room so anyone can join and start the meetingEnabled alternative hosts for each meetingEnsured everyone has the licensed or correct account accessibility to be alternative hostIs there something we are missing/forgetting? Twice this week I was late to 2 calls because other calls ran over and it did not allow my alternative host to start the meeting. TIA Community!

🆕 The Zoom Community team is excited to announce the launch of a few key updates made to our Happy Rewards gamification program 🏅! We've elevated our existing leaderboards, reputation levels, rank icons, and badges ✨.    Leaderboards 🏆 First up, we've updated our leaderboards! Now, instead of just monthly leaders, we're shining the spotlight on our top weekly leaders 🔦. Our new weekly leaderboard showcases those Zoom Community superstar users who have racked up the most accepted solutions each week. This provides community members with more frequent opportunities to be spotlighted on the leaderboard and ignites some friendly competition 😈.   Reputation Levels and Rank Icons 🚀 Get ready to spot some exciting new rank titles and icons in the community! These eye-catching titles and icons appear next to your username, showcasing your progress and expertise within the community.   Ne

Buenas noches, tengo un problema, no puedo usar zoom pro a pesar que hice el pago, me indica que hay una deuda pendiente por una facturación pero cuando voy al historia de pagos no hay nada pendiente de pago, esto me está perjudicando y necesito usar zoom para una reunión importante.Por favor, necesito que alguien me ayude y me de una solución.

My account is up in 1 week.  I use it for 12 step meetings.  The 12 step group is going to buy a 1 year subscription to zoom, but also wants to use my current ID link and password.  We either want to transfer the account to the 12 step group with the same id and pass and the group will then pay for the next year.   Or we want to change the name of my current account which is up in 1 week, to the 12 step group, keep the id and pass, and also pay for the next year.  How should we do this?

Can anyone explain the contradictory messages on this user managment page (see screenshot) ? I have a Zoom workplace pro and a webinar account but I can't assign them. 

Necesito hablar con un ser humano que me explique por que, si acabo de pagar el saldo que estaba pendiente de la cuenta anual que se actualizo en julio aun me permanece como cuenta gratuita y me pide hacer el pago nuevamente. En historial de facturación me figura como que no tengo facturas pendientes, pero no cuento con el servicio. y me sale un Estado: credito que no se que significa.  Necesito el servicio para trabajar, alguna respuestaGracias

I have problem to sign in to my zoom account with my email because I can't access my email anymore.I try to submit a ticket but AI agent ask me to log in. How can I log in if verification code sand to my email that I can't access.I try to talk to agent, and the result is I can't talk to agent.Today is 3rd day, I failed to give lecture to my student because I can use my zoom account.This AI agent and the link that given don't solve my problems.Please, I need help. All I need is just to change the email that I can't access to my new email.I need to talk to person agent not AI agent or talk via email. 

I'm looking to update a member of staff's email address/login ID on their zoom account however they already have several meetings scheduled and a few more accepted as attendees.  If they update their account email and login ID, will this cause any problems with their existing meeting schedule?  What I'm trying to avoid is a scenario where their existing meetings are wiped out or if they go to start a meeting and it's no longer on their account. Thanks! 

When entering the Zoom conference, the program started to request a code. In the program settings, it does not allow you to remove this code and says "Locked by admin". We also tried to remove it with the administrator, but nothing helps. Please advise how to remove this code and how to find out who my administrator is

Can anyone assist me on my concern?In April 2, 2024, I've sent an email to teamzoom@zoom.us informing the team that our account was charged automatically although we were not requesting it.  What we did is we canceled the subscription.   We renewed our subscription on July 16, 2024, and paid the required amount. However, 1the following concerns still needs to be addressed: 1. a notification pops up, informing us of the outstanding balance of $15.  Upon checking the billing and payment history, no billing amounting to @$15 included in the list.2. There is   3.87 dollar credited on our account dated April 20, 2024. 3.  We can't go live in FB page using zoom  due to "PERMISSION ERROR".  With this, we would like to ask for your team's assistance as soon as possible. We'll  be using the zoom's FB live on July 18, 2024.  Thank you.

hi everybody,   I want to ask if I have an educational account and want to generate reports for meetings I hosted before upgrading, is it possible? I read that for educational accounts this could be possible like the paid account   best regards

My wife and I have been sharing a zoom account on two different computers.  When she tries to sign into the account, a blank screen comes up and she no longer has access to the account.Has something changed with Zoom?

I paid for a pro account March 2024 $171. but you give me only 30 minutes of session time.please give me the one hour that a pro account  buys. ***********

Je viens de m'abonner à working zoom. La personne invitée ne peut pas se connecter.Par ailleurs, comment être certaine d'avoir la place suffisante pour télécharger la video ? Est

I have submitted several cases for our plan decrease, but it always came to same renewal manager, who can't update the case in reasonable period.  The longest waiting for update was 19 days...Now the plan decrease finally settled, but the invoice was still wrong.  The old plan used a subtotal without original discount in last 5 years, so the proration credit was wrong.Also it didn't have any backdate for downgraded plan, even when the delay was caused by the renewal manager's lack of update.  It wasn't "Zoom service effective date" listed on quotation either, which was already 1 month later than our original renewal date.Now the new submitted billing error case was still assigned to this renewal manager.  I don't know if he recognized that his lack of update costed us over US$1000 on the inovice.  But we won't pay for his fault.If he can't handle the case properly, someone in the community should be... 

Hi,Till now I have been using 2 Licenses of "Zoom Pro" but now I need to hold 100+ participants on one account, the best economical option is "Zoom Business Plan" which has the capacity of 300 Participants. But it turned out I will need to buy a minimum of 10 Licenses....But I need only 1 Business Plan License, Any solution?

Ich kann mein Jahresabo nicht verlängern… Ich bekomme lediglich die Mail:  Die Zahlungsmethode für Ihr Zoom-Konto wurde geändert. Sie erhalten diese E-Mail, um diese Änderung zu bestätigen.