Community Resources

I have another zoom account, with which I usually logged in with Facebook account. But a couple of months ago, My Facebook account was hacked and now I can't use this account. So, I can't access my Zoom account either. So after that happened, I use another account(which I'am using now). But  last week, I found my former zoom account(which I can't use) has been payed for one year membership. But I can't log in. What can I do? Is there any way I can log in with other way or so...Please help! 

Hi everybody, Was wondering if someone could help me out. I almost literally bent over backwards today trying to upgrade my Zoom account from Basic to Pro. My previous Pro subscription expired a day ago (forgot to renew it in time) and today I wanted to upgrade back to it, but whatever I do I get stuck with the greyed out "Upgrade to Pro" button.  I have billing and payment info all set up as they should be, but the button just won't become active. The chatbot is spectacularly unhelpful and last time I contacted support half a year ago on another issue they replied a week later, which was spectacularly unhelpful as well. I'd be very much thankful if anybody could advise me on the issue. Thanks!

We want to change the owner of the account, and the documentation says:In the navigation menu, click Account Management then Account Profile.Click Change Owner. On the Account Profile page, I do not HAVE a "Change Owner" link.  Did things change?  Am I doing something wrong? Thanks in advance!

I WANT TO GO BACK TO OLD ZOOM HOW CAN I DO IT

Hello, I am actually login to Zoom with a Facebook account. I want to change, in order to connect with email address. How to do that ?

 I had a debt in my account I couldn't find a way to pay on the site. so I decided to buy the same annual plan I had before and changed my credit card. My payment successfully went through. after I got an annual plan I got a pop-up message that I should pay for my previous debt, If I don't do that I will be downgraded. how can fix that? because this is the same annual plan I have debt for and I just paid for.Will be looking forward for your answer, community)

I accidentally created an Educator Account and it won't let me login to change the settings. I get the notice below and can't go any further. HELP!  An email with directions for completing the education account activation process was sent to [my email] at Aug 25, 2024 07:58 PM UTC. After the recipient of the email has provided consent to Zoom's Educational Data Collection Practices, your organization may use this account.

I am an admin for a Zoom workplace Pro with 6 licenses and I would like to cancel 2 licenses of those 6. I also have an extra 30 GB Cloud active. If I cancel these 2 licences, my recordings of these accounts will be lost?

I'm trying to upgrade from basic to pro. I don't want the business account so don't tick the business account box but every time, I get asked to fill in my VAT rate with the text "If you are a Business customer, enter VAT number"I can't get past this point.

Hi, I am receiving the message, "Unfortunately, your account does not have access to live chat support"  Why is this? Many thanks  

 I really desperately need to add a licensed user for my Pro account. How do I add or pay for a licensed user to be an alternative host? I need the host to start the meeting and to be able to mute people.  I have a pro account. The account message says that I can purchase more licenses for users on this account. HOWEVER, when I click on that link, it sends me to a main page and there is no place to purchase this additional license. How do I buy a user license for someone to be an alternative host on my account?Do I need a business license?ThanksDeena Larsen

In the attempt to update my bank card details, all was ready, and so I clicked. Then the system of Zoom began to demand this: "Required field Not Completed: State/Province". So the update was impossible, but when I was searching the entire page, there was no location to write such details, like "state" (up here in Northern Europa). I use Zoom's Pro version, if that matters. Has anyone faced this, and how you solved it ?

I didn't receive a receipt for a recent payment.  I need to have one emailed to me for reimbursement

We would like to know from you to provide a commitment for customers if we can change the payment card from the Zoom admin portal without any issues. Currently, we are using the card who resigned from our company and we need to update it with our card.

If I open a Pro account and pay  monthly,  I presume the account renews on the same date every month.  If I want to cancel that account, when will it take effect?

Good evening, everyone!I hope this message finds you well.I'm experiencing some issues. We have a Zoom account that we use with a group of people from an organization, but many of these people are not very tech-savvy. Currently, we're logging in using the "Sign in with Google" option. We would like to start logging in directly to Zoom by entering the email and password. Is this possible?I look forward to your response.Best regards,

Hallo! Ich hoffe, jemand kann mir helfen - ich habe das One Pro Abo bezahlt (jährlich), meine Lizenz bleibt aber Basic - meine Sitzungen muss ich nach 40Minuten beenden. 

When I get an email notification, in the 'no-reply @ zoom.us' it comes the 'From'  field as  a company name I used to work for years ago.   There's nothing in my profile or user accounts that shows that old name.    Any ideas where this could be?   Thanks

i have an abo for 100 people. As i run asession where up to 150 people will attend, i would need the bigger abo only for one month.How can i do this?

When I upgrade my pro plan to the large meeting just for a month, does the change apply immediately? I wish to upgrade close to the needed day as much as possible.

Hello,I can not use a valid credit card. Do you know if there are some limit when a credit card is going to expire?Thank you

Hi  I can't upgrade in the iPhone or iPad app store to a paid plan. It's confusing. A message appears whenever I try to do so, telling me that I need to open the app... but there is absolutely no option to buy an in-app subscription.  How did you guys manage to do it?  

Dear Zoom Community, I'm writing to seek urgent help regarding Error 1132, which has completely locked me out of my Zoom account.  This issue is preventing me from accessing my account or joining any Zoom calls, whether logged in or not.           As someone who relies on Zoom for work, this is becoming a problem. I'm on Windows with the latest Zoom update installed. I've diligently followed all the suggested fixes I found on the official Zoom site and within this community, but unfortunately, none of them have resolved the issue. To make matters worse, I've submitted multiple reports to Zoom support over the past week, but I have yet to receive any response. I'm at a loss as to what to do next. If anyone in the community has experienced this and found a solution, or if there's any guidance Zoom support can offer, I would be extremely grateful, I'm feeling quite stuck. Thank you in advance for any assistance or advice you can provi

We have been hosting zoom meetings for AA and sober support for over 4 years and someone reported us lost week which has caused our meeting to get shut down. how can we rectify this ?

Hello,When I try to upgrade from free to a pro account and I put in all  my payment info, I get the error message that says 'invalid parameters' with no explanation of what is wrong. What should  I do?TIA