Community Resources

Hello, Please my Brothers account. He passed away on 16/6/25. Bank accounts are frozen.

Hello,I purchased the monthly subscription today, but I canceled it immediately after the purchase.The subscription was purchased by mistake, and I have barely used the service.If possible, I would greatly appreciate it if you could make an exception and issue a refund for this purchase.I apologize for the inconvenience, and I sincerely appreciate your time and consideration.Thank you very much.

I cant pay as it freezes when i submit payment  help please 

Please help me to upgrade my zoom profile to pro

Just wanted to come here to highlight Zoom's unfair auto-renewal practices. Seems like I am not the only one. Beware if you are entering a contract, Zoom will set the contract as auto-renew. You won't be able to stop it at anytime and you will be forced to pay for  the whole year. Their T&Cs actually say that Zoom will send you a notification prior to auto-renewal. I never received the notification, disputed payment as breach of contract and asked to be put in touch with the complaints department. Their communication is a joke, they take forever to reply (it's 8 months of back and forth emails with a chatbox). The result? I couldn't even find instructions to deactivate autorenew so it all ended with Zoom having to do this for me. The system is purposefully hard so that Zoom can profit and take advantage from its users. A very good platform but 0 stars from a customer service level from me. Bye Zoom, hello Teams.

Hi The originator of our zoom platform is deceased.Consequently, the subscription to the Zoom account can not be renewed due to his details (email address, password) used to access the account.We want to change the Zoom account details and pay the subscription soonest.Your assistance/feedback to unlock/change the account details so that payment can be made is anticipated and much appreciated.

금일 결재 된 내역입니다. 즉시 환불 조치 해주세요. 동의 없이 자동 결재 되었습니다.

 Hello Zoom Community and Zoom Team,I am posting here because I am hoping someone from Zoom can review my case or guide me toward a resolution.I have been a Zoom customer and used Zoom Phone exclusively for my online tutoring academy, where we communicate with students, parents, and staff. My business depends heavily on these phone numbers.Unfortunately, after falling behind on my subscription payment for approximately two months, my Zoom Phone service stopped working. At that time, I contacted Zoom Support and was informed by a representative that once I paid the outstanding balance, I would be able to restore my Zoom Phone service and recover my phone numbers.Based on that information, I believed my account could be reactivated.However, when I attempted to purchase Zoom Phone again, I received Error Code 7000. I contacted Zoom Billing and was later informed that my account had been permanently restricted due to an alleged violation of the Terms of Service.This was extremely surprisin

제가 어느순간 구독이 되어 정기적으로 결제가 되고 있었습니다.저는 사용하지 않았기에 구독을 취소하고 사용하지 않은것을 환불 받고 싶습니다.

안녕하세요.zoom 월간 결제를 신청한 후 아직 한 시간이 안 되었습니다.아무 기능을 사용하지 않았고, 환불을 요청하고 싶습니다.도움을 주시면 감사하겠습니다.

안녕하세요ZOOM 구독 자동 갱신 비용에 대해 환불을 요청하고 싶습니다.Invoice Date: Jul 11, 2026Invoice #:INV361680688이유 : 구독을 할 의도가 없으며, 갱신일 이후 유료 기능을 사용하지 않았습니다. 결제 후 사용하지 않은 서비스에 대해 환불을 요청하는 것은 당연한 일입니다. 이 상황에서 환불을 거부하는 것은 공정한 거래가 아닙니다; 강제 판매처럼 느껴집니다.제 계정을 검토하시고 이 청구에 대해 환불이 가능한지 조언해 주세요.감사합니다,

Hello I could not find an ACTUAL instruction on how to remove primary payment method in the community. Pls help

Hello,I am currently using both an annual and a monthly Zoom subscription plan, which I purchased directly through the Zoom website.I would like to change my billing currency from USD to KRW. However, the system indicates that I need to repurchase my annual subscription to make this change.Could you please clarify the following? If I proceed with the repurchase, will I receive a prorated (partial) refund for the remaining period of my existing annual subscription, or will it be issued as a account credit? If it is issued as a credit, how can I apply that credit toward my ongoing monthly subscription payments? Thank you for your assistance.

I have purchased zoom pro license via google play on my android smartphone. It's been 2 days, the license status is still basic.When i try again to subscription, error message appears "You have subscribed to Zoom Pro (Annual)".And then when i click OK, sentence appears "Sorry there are no zoom pro plans you are eligible to purchase through google play at this time"Can anyone help me? Thank you

Hello Zoom Community,I have been exploring the Zoom Community and Help Center, and I would like to understand how the search system works.Is there a way to make community discussions easier to find through the Help Center search? Are there any best practices for creating posts that are more discoverable in search results?I would appreciate any guidance or recommendations from the community.Thank you!

My existing license is due to expire on 12/07/2026. Could you please let me know how I can make the renewal payment? Also, kindly inform me when the invoice for the renewal will be generated.Thank you.

Tengo dos semanas con mi cuenta individual que pago mensualmente deshabilitada y Soporte de Zoom no me contesta mis apelaciones. ¿Alguien me puede orientar que debo hacer? no me puedo comunicar con nadie.   Muchas gracias a todos por su apoyo.   Saludos

7/10일에 회사계정으로 결제 해야 하는거를 개인계정으로 결제를 해버렸습니다. 환불 부탁드려요 

I have been trying to cancel my account the last 2 months. Billed again today? Why is the sooooo difficult. I have retired and no longer require recording of.my meetings.. 

Hello,My previous tickets (BIL2618320 / BIL2642657) were closed by front-line agents without a resolution. A backend database error accidentally moved my paid Pro subscription from my in my account (xxxxx@xxx.edu) over to my personal profile (xxxxxxx@gmail.com).The front-line advice was to manually swap the emails, but this fails due to a database collision error because both profiles exist.I am actively using the Pro access on my Gmail account right now for daily operations, so I cannot delete or terminate either profile without breaking my live service. I need a corporate Moderator or Tier 2 Billing Engineer to safely look at my open tickets and manually merge the subscription back to my edu account without interrupting my service. Thank you.

I Abdulgafar Lawal Inuwa by name. Student, currently studying Doctor of pharmacy at Ahmadu bello university Zaria.I will like to send my heartfelt appreciation to every member in this platform.And I remain committed looking forward to this.Great things will happen by God willing.Thank you all.

I 

This is Cynthia Bryant. I am requesting a cancelation of my subscription at this time. Please cancel today.

취소햇는데 청구서가 청구되고 취소가 안됩니다통장에 돈이 없어서 안빠져나가는데돈이 들어오면 나갈거같아서요 그 전에 취소하고싶은데방법 좀 알려주세요

Hi Team,I hope you are doing well.I would like to request your support regarding my Zoom account. My Zoom Owner account has been disabled by the organization and cannot be recovered. Therefore, I kindly request that the Zoom Owner role be transferred from the disabled account to my current Admin account.Please let me know the process and any information or documentation required to complete this request.