Community Resources

I was reading another thread about the possibility to request an OTP Exception after this new security was recently implemented.  I am not finding a way to email Zoom support.  All I get when clicking contact us are articles.  *********** bounces back saying that email is not monitored. Thanks!

I am seeking a practical resolution from Zoom regarding billing case BIL2674371.My account shows Zoom Workplace Pro as: Annual subscription Annual billed monthly Pending Cancellation, effective 23 June 2027 I cancelled the subscription because I no longer use the service. However, Zoom’s Billing Supervisor has advised that the cancellation will only stop the next renewal and that I remain responsible for monthly payments until June 2027.This is deeply concerning. A plan presented and charged monthly has left me feeling locked into future payments for a service I have cancelled and will not use. I have asked Zoom for immediate cancellation and a refund, but the response has only referred back to standard terms.I understand Zoom may have an annual commitment model. My concern is whether the annual commitment, monthly-payment structure, automatic renewal, and consequence of cancelling were made sufficiently clear at sign-up and renewal. I am concerned that this kind of standard-form b

I am based in Singapore and a subscriber of Zoom Pro. Can someone please advise me on how to change my billing method to Bank Transfer instead of Credit card payment. This is a corporate policy to make all payments via bank transfers in my company, thus, this change is required.Please assist.

I also have been trying to cancel my subscription. I thought I cancelled it but realise that it has been running for nearly a year after I thought I cancelled. My group finished about a year ago but I noticed on my Barclaycard statement that I have been charged for a whole year after my group finished. Can someone please tell me how to cancel my subscription as I cannot afford to keep paying this money when I haven’t used it for nearly a year.

I only want to get a ZOOM subscription for 6 months in advance. Is there a way to get a 6 month advance subscription except for 1-year subscription cancellation, monthly subscription?

I signed up for Zoom because I urgently needed it for one meeting. I intended to cancel Zoom, but as I recollect, I couldn't figure out how (I believe because I did not know which email was connected to my Zoom). Two years ago I came here asking for a refund. Zoom did not responsd, so I assumed there was nothing else I could do. I have seen others receive instructions to contact Billing by signing into the Zoom account, but please remember that this is not an option for me as I don't know which email address is attached to the account that's being charged, so I can't sign in.I've now been charged over $300 for a subscription I never wanted to keep. After I paid for it, I do not believe I ever even touched the free trial version (again, due to not knowing what email was connected to the free trial). Can someone please help me identify the account that's being billed? I can provide the charge amount, billing date, the last four digits of the card, and every email address I think might be

Can anyone tell me how can I contact zoom directly? I have an urgent matter to resolve, I tried to post on community but I received "0" response". I would like to talk to a real zoom consultant on the phone or be able to email or chat to one.Best regards,Rafal   

 Please cancel my current zoom. Thxshelly Pomeroy

The bot keeps telling me to go to 'account management and select billing' this is not anywhere on my menu.  I can't locate what they state nor can I find a way to change my info.  Also I want to renew for a full year but it looks like I'm stuck on monthly and can't figure out how to update that.  Help  

HiI have been charged the amount even though i have cancelled the Zoom subscription. And amount has been debited from my bank account.When will i be getting the refund amount.Thank you

HiI have been charged the amount even though i have cancelled the Zoom subscription. And amount has been debited from my bank account.When will i be getting the refund amount.Thank you

구독 취소 요청 eunbang lim

I need Zoom support to cancel my subscription 

Hello! I'm trying to get the Invoice from year 2020 until the latest one but seems I can't extract it from the Invoice History tab.

Hi there,My boss has upgraded my existing Zoom Basic account to Pro via the company plan. I have received an invite via email “XXX has requested to add you into their Zoom account (XXX). If you agree, please click the button below to approve.”However, when I click that invite and accept the terms - the below message appears: We are switching your accountThe process will take some time. In the meantime, you can continue to use Zoom as usual.It has been on screen for a long time with no changes. On my boss’s side it’s still showing up as ‘Pending’ on the invitations page even though I’ve accepted.How do I solve this? I have tried signing in and out, also opening in an incognito window (tried both signed in and out). Strangely, when I open in an incognito window (not signed in at all) and click accept it gives me the same message even though I’m not signed in.  We’ve also re-sent the message again with the same effect. Thanks! 

Hello Zoom Support,My monthly Zoom subscription was automatically renewed without my intention. I have already cancelled the subscription and I would like to request a refund for the renewal charge, as I do not need the service for this month.Please review my account and help process the refund.Thank you.Bino M BabyDoha IPC

청구서 날짜: 2026. 08. 01청구 번호: INV364281592 이번 달에 사용할 의사 없음.  자동 결제를 더이상 원하지 않음.

Preciso do reembolso da renovação feita hoje, sem minha autorização. Não usei para nada e cancelei assim que vi. Também não usarei.

I would like to request a refund for the money that was taken from my account today."

정기결제 취소는 하였으나 8월1일부터 사용하지 않는 관계로 zoom workplace pro 8월 1일 결제건도 환불 요청드립니다. 

Hi, I accidentally created an educator account through my education organization’s email and accidentally toggled the under 13 group, and so it’s requiring me to fill out a DocuSign form. But the AI agent I messaged and called with said I would need someone on the Zoom side to actually remove/disable the under 13 option so I can confirm requirements and actual next steps with my organization. I’m currently signed into a personal account since I cannot access this other account at all.Is there a way to remove/disable that under 13 option entirely? Thank you very much.

HiI forgot to cancel my subscription and it auto renewed.  I am battling to work out how to request a refund. 

Hi, I have not been able to locate the payment receipts for my previous subscriptions.  Where are these saved or who do I talk to get then e-mailed to me?ThanksJohnny

Reg: Plan Management   Hello Zoom Support team   Kindly forgive me if anything wrong in my understanding., Kindly clarify the below.,   1-My requirement is Large Meeting ( for 1000 participants) , Is it necessary i have to buy both One Pro as well as Large Meeting , because it was a Add-on, Please clarify..,   2- I had paid for Large Meeting but still the system was showing one Invoice was pending, I had already shared the invoice to you in the previous mail., since i don't want any  issues in assessing the ZOOM cloud, i had paid second time also., Kindly check whether it was paid two times and confirm.

您好，我是本 Zoom 帳戶的 Owner。我們的帳戶建立於 2026 年 7 月，目前在「帳戶設定 > 一般 > 資料與儲存 > 即時資料中心位置」中看不到「中國」選項，無法自行啟用中國資料中心區域。因為我們有大量中國大陸的與會者，想申請開通/啟用 China Data Center region，讓 Zoom Meetings 的會議流量可經由中國資料中心承載，以改善連線品質與延遲。請協助為本帳戶開通 China Data Center（Meeting traffic）權限，並告知是否需要我提供其他帳戶資訊（如 Account Number、帳戶網域等）以便處理。謝謝。