remove suspension of account

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Already paid all invoices but still accout is suspended

aluyunAnswer

Community Manager

Hi @Siddha Samadhi Yoga Shrirampur,

Thank you for joining Zoom community! I am sorry to hear that you are experiencing difficulties with your account.

If your Zoom account is suspended for non-payment even after you paid, the key is to confirm the invoice status in the billing portal and then follow the reactivation steps.

Sign in to the Zoom web portal.
Go to Plans and Billing → Billing Management (or Invoices).
Confirm the invoice(s) show Paid/Collected (not Past Due).
If anything is still past due, pay the remaining balance and/or update your payment method.

You may also check out this link for more detailed information.

aluyunAnswer

Community Manager

Hi @Siddha Samadhi Yoga Shrirampur,

Thank you for joining Zoom community! I am sorry to hear that you are experiencing difficulties with your account.

If your Zoom account is suspended for non-payment even after you paid, the key is to confirm the invoice status in the billing portal and then follow the reactivation steps.

Sign in to the Zoom web portal.
Go to Plans and Billing → Billing Management (or Invoices).
Confirm the invoice(s) show Paid/Collected (not Past Due).
If anything is still past due, pay the remaining balance and/or update your payment method.

You may also check out this link for more detailed information.

Translate

aluyun

Community Manager

Hi @Siddha Samadhi Yoga Shrirampur,

It’s been a while since we last hear from you. I have marked my response as the best answer as it seems to answer your query and to help other members of the community that may be experience or will experience the same.

If anything’s still unclear, feel free to reach out!

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