Delete account without mail access

Forum|Forum|3 months ago
May 26, 2026
2 replies
144 views

I changed my personal email address and no longer have access to the old email address I used to register my Zoom account.
So I can't log in to permanently delete my account.
How can I delete my old account?

Best answer by aluyun

Hi @Daniele De Biasio,

Thank you for joining Zoom community!

If you no longer have access to the email address on the Zoom account, you won’t be able to sign in to delete the account directly. The path is to request an email change for that Zoom account first, then sign in with the updated email and delete the account.

You may refer to this Zoom article and follow the steps to request the sign-in email change: How to submit a request to change your sign-in email address

Please feel free to reach out anytime.

aluyunAnswer

Community Manager

Hi @Daniele De Biasio,

Thank you for joining Zoom community!

If you no longer have access to the email address on the Zoom account, you won’t be able to sign in to delete the account directly. The path is to request an email change for that Zoom account first, then sign in with the updated email and delete the account.

You may refer to this Zoom article and follow the steps to request the sign-in email change: How to submit a request to change your sign-in email address

Please feel free to reach out anytime.

aluyun

Community Manager

Hi @Daniele De Biasio,

Thank you for your participation and contribution to the community. It’s been a while since we’ve heard back from you, I have gone ahead and marked my responses as the best answer, as it appears to address your question.

If you still need any assistance or have additional questions, feel free to reach out anytime!

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