Community Resources

HiI forgot to cancel my subscription and it auto renewed.  I am battling to work out how to request a refund. 

Hi, I have not been able to locate the payment receipts for my previous subscriptions.  Where are these saved or who do I talk to get then e-mailed to me?ThanksJohnny

Reg: Plan Management   Hello Zoom Support team   Kindly forgive me if anything wrong in my understanding., Kindly clarify the below.,   1-My requirement is Large Meeting ( for 1000 participants) , Is it necessary i have to buy both One Pro as well as Large Meeting , because it was a Add-on, Please clarify..,   2- I had paid for Large Meeting but still the system was showing one Invoice was pending, I had already shared the invoice to you in the previous mail., since i don't want any  issues in assessing the ZOOM cloud, i had paid second time also., Kindly check whether it was paid two times and confirm.

您好，我是本 Zoom 帳戶的 Owner。我們的帳戶建立於 2026 年 7 月，目前在「帳戶設定 > 一般 > 資料與儲存 > 即時資料中心位置」中看不到「中國」選項，無法自行啟用中國資料中心區域。因為我們有大量中國大陸的與會者，想申請開通/啟用 China Data Center region，讓 Zoom Meetings 的會議流量可經由中國資料中心承載，以改善連線品質與延遲。請協助為本帳戶開通 China Data Center（Meeting traffic）權限，並告知是否需要我提供其他帳戶資訊（如 Account Number、帳戶網域等）以便處理。謝謝。

"My subscription was renewed automatically. I'd like to cancel and request a refund.

It is ridiculous how difficult they make it to cancel a subscription. It even worse that they will not provide refunds when you are unable to cancel their service!

Buenas tardes, ya no deseo el plan adquirido, ya que olvidé desafiliar el pago automático

I am writing to request a cancellation and full refund for the following purchase: • App: Zoom Workplace Pro (Annual)• Order ID: MQKXS1J9B7• Order Date: 28 Jul 2026• Amount: $149.99 This was intended to be a trial, and I did not mean to purchase a full annual subscription. The charge occurred today, and I have not used the service since the renewal. I would like to cancel this subscription immediately and receive a full refund of $149.99. Please let me know if you need any additional information to process this request. Thank you for your assistance. Best regards,Samir

I am writing to request a cancellation and full refund for the following purchase: • App: Zoom Workplace Pro (Annual)• Order ID: MQKXS1J9B7• Order Date: 28 Jul 2026• Amount: $149.99 This was intended to be a trial, and I did not mean to purchase a full annual subscription. The charge occurred today, and I have not used the service since the renewal. I would like to cancel this subscription immediately and receive a full refund of $149.99. Please let me know if you need any additional information to process this request. Thank you for your assistance. Best regards,Samir

I was charged 250.86 Canadian by ZoomUS on January 18/2024. I did not authorize this nor have I been able to contact anyone about it. When I tried phoning, I was cut off because I did not have my account number which I have been unable to access. Please help. ***********

The Zoom Community has always been powered by members who generously share their knowledge, answer questions, and help others succeed. To celebrate those contributions, we're excited to introduce the Zoom Community Recognition Program 🎁 From time to time, we may surprise outstanding community members with special recognition for making a positive impact within the community. Recognition may include:🏅 An exclusive digital badge displayed on your Zoom Community profile 🎁 Access to choose a complimentary item from our exclusive Zoom Community merchandise collection There isn't an application or nomination process. Simply continue being an active, supportive member of the community by asking thoughtful questions, sharing your expertise, offering helpful solutions, and contributing to a welcoming environment. Every contribution, big or small, helps make the Zoom Community a valuable place for customers around the world to learn, collaborate, and support one another. Thank you for helping

I have a free account that I'm locked out of. When I log in, I'm asked to use an authenticator app, but I don't have a Zoom code in my current app. I do not have access to any back-up codes and so am effectively locked out of the account. To be honest, I do not recall even setting up 2FA on that account. In any case, now I cannot access it—how can I gain access again?

I need to update my invoice information, my old invoice has the wrong address

지난 토요일 7.25일에 프로 유료구독을 신청했는데 제대로 작동이 잘 안되어 환불 요청드립니다.  

This year marks an exciting milestone for Zoom as we celebrate 15 years of connection, innovation, and bringing people together around the world 🌎. Over the past 15 years, Zoom has grown from a video communications platform into a place where people work, collaborate, learn, create, and build meaningful relationships every day. Along the way, our customers and community members have helped shape that journey through shared knowledge, meaningful conversations, and ongoing connection. As Zoom celebrates this milestone, we’re excited to continue growing together, creating new opportunities to connect, and building an even stronger community for years to come. 💙 Join us in celebrating! How has Zoom or the Zoom Community impacted your work, connections, or experiences over the years? Reply below 😎 LinkedIn Post: https://www.linkedin.com/posts/zoom-15-year-anniversary-ugcPost-7472241622819377152-GhZh/?utm_source=share&utm_medium=member_desktop&rcm=ACoAABVtA7sBaAmQseBNCUHAvL2Yl2-xd

Hi everyone,I'm excited to join the Zoom Community!I'm Raina Roy, an SEO specialist and content writer with a growing interest in collaboration and communication technologies. I use Zoom for online meetings, learning, and connecting with clients, and I'm here to learn more about its features, discover best practices, and engage with other members.I'm looking forward to learning from the community, sharing ideas where I can, and connecting with fellow Zoom users.Thanks for having me, and I hope to contribute positively to the discussions. Looking forward to getting to know you all!

Hi,I am trying to add/edit the phone number in Zoom Web Profile (Profile > Personal Information),but the Phone field’s Add/Edit control disappears after the page finishes loading. and shows greyed out “Not set”Other profile fields still show Edit links. (attached image)The issue happens across multiple browsers (Chrome, Edge, Firefox) disabling extensions, including checking in Incognito, and even after clearing Zoom site data - so it appears account-specific or a Zoom-side UI issue rather than a browser cache problem. Have the browser updated to the latest versionLooking forward to insights on solving this, and yes I am on the basic plan, adding a phone number or reason should be clearly visible.I am also unable to create a support tick/support case to report this bug, it seems that my account is “SUPPORT_FREE_ACCOUNT”  so it doesn’t give me an option to create a support ticketLooking forward to further insights.Regards,Hamza Waseem Zoom Profile Page 

I didnt made a payment for the period Jun 1, 2026 - Jun 30. And pro was suspended. But on 4th of july i made the payment from pending bills. But the zoom pro is not active yet. Since the pro version is prepaid, how is it appicable for zoom to bill me for an unused month and require me to make additional payment for new subscription?

어제 24시간 이내 연간 플랜 선 구매가 되어버렸습니다. 지금은 쓰지 않고 지금도  안쓴 픈랜 이고 실수로 결재가 되어버려서 결재 환불 부탁드립니다

i have been billed 21.99 per month for a year and yet the site said I am not active. I would like to cancel the account completely.  how do I do that?   

hi, I wanted to cancel my annual subscription billing next year and I click the wrong one and my plan change to monthly subscription. How can I change my plan back to annual? please help me with this problem?

Today, we're celebrating an incredible milestone: 500,000 registered Zoom Community members 🎉Since launching the Zoom Community, our goal has been to create a place where Zoom users can learn, collaborate, ask questions, share knowledge, and help one another succeed. Reaching 500,000 members is a testament to the power of peer-to-peer connection and the value our community creates every day. Together, you've helped transform the Zoom Community into a thriving global destination where customers, partners, advocates, and Zoom experts come together to solve challenges, discover best practices, and build meaningful connections. Today, the Zoom Community is home to:🚀 500,000 registered members🌎 1M+ monthly unique visitors💻 12M+ annual page views💬 140K+ posts and conversations✨ 20+ product forums👥 10+ user groups And so much more, including:🏆 Community Champion, Super Champion, MVP, and EDU Ambassador programs🤝 Customer Success Hub and Success Guides🎁 Rewards, recognition, badges, a

I am an online higher ed instructor. Although I have been using the college's Zoom for years, I have just created my own private account. It looks like it's all set up and I've been adjusting settings, profile, etc. but see that the Getting Started information references downloading Zoom Client. Do I need to do this? Why? Or have I already downloaded it somehow? Clearly I'm a newbie!

This site's chatbot is worthless, so I'm hoping to get an answer here. I inherited the account and can't figure out how to change the contact email address in email settings within the templates I use for meeting registration.

I have made payment for annual payment but my zoom pro is not activated yet. How can I resolve it?