Community Resources

The subscription is still active and has not been cancelled. I purchased the annual plan today by mistake during a live meeting. Could you please escalate my refund request for review?

I noticed that there would be 50% discount if I buy zoom license by January 31. But I'm not getting the coupon code to apply. Please help me find this. 

Was struggling with joining a zoom session and thought I needed a basic zoom connector but accidentally opted for a host zoom for a whole year how to request a refund?

한달간 사용하려고 결제했는데 자동으로 매달 돈이 결제되고있는지 몰랐어요. 3월 한달만 사용했습니다.4월.5월.6월분 결제 취소 부탁드립니다.감사합니다.

Cancel subscription trial

I had paid all the credit and it shows paid as well, but i am still not able to avail the services. Does anyone know why? 

I was charged 250.86 Canadian by ZoomUS on January 18/2024. I did not authorize this nor have I been able to contact anyone about it. When I tried phoning, I was cut off because I did not have my account number which I have been unable to access. Please help. ***********

一度、アカウントの更新をキャンセルしたが、その後間違えて期間内に再アクティベートを押してしまいました。その後、以下の画面となり、再度キャンセルが出来ない状況です。どうすればよいでしょうか？「お問い合わせ」を押してもチャットボットにつながり、サポートに連絡するように言われますが、そのサポート先もどこに聞けば良いのかよくわかりません  

Buen día, entiendo qué el error es mío por no leer la política de reembolso, pero jamás me imagine qué una empresa importante se comporte así, me invitaron a una reunión por zoom, bueno, luego me toco crearla a mi, y al no tener un pago me sacó, está bien, la hice desde 0, pague y todo bien, sentí ser justo. Luego olvide cancelarlo, zoom es algo qué no uso y no volvería usar. Paso el mes y se cobro en automático, he intentado una devolución y la respuesta ha sido NO. Un servicio qué no usaré, qué no estoy interesado. No recibí un correo anticipando el cobro, a veces pasa y a todos nos ha pasado qué se olvida una subscripción y a veces se envía un correo para recordar la renovación. Sí pasaba eso, en ese momento lo hubiera cancelado. No hago reuniones por llamada. Alguien de aquí alguna vez recibió devolución, me siento molesto y lo considero injusto, creo qué los casos deberían estudiarse. 

comment down below about you. Great way to know each other!

Hello,My name is Anna, and I have been using Zoom for several years.Each year, I have paid approximately $157 for my annual subscription. This time, however, I received an invoice for $194, and I do not understand why the amount has increased. I am not sure whether this is due to higher taxes or some other reason.First, I did not intend to renew and pay for another full year. Second, I do not understand why the price has increased and why I am now required to pay this invoice.I would like to switch to a monthly subscription and pay on a month-to-month basis instead of annually.However, I am currently unable to cancel my subscription or change my plan because I am being asked to pay the $194 invoice first.My question is: why? I used Zoom and paid for a full year in advance. That year has now ended. Why can I not simply decline renewing for another year or switch to monthly payments instead?Why have I been issued an invoice for the next year at a different price, especially when I was no

I made a payment on Zoom in April for a one-time event,but since then, the same amount has been regularly deducted from my card every month.I am told there is a contract period, but I no longer use this service.No one wants to pay 450,000 won for three months just to hold a single meeting.I was unaware of the contract period and did not see it. I paid believing it was a one-time payment,but please let me know how I can cancel within the contract period. 

返金を受け取るには、Stripe メールに記載された返金用ガイドをよくご確認いただいたうえで返金処理を行ってください。とありますがきていません。既に銀行振込でプロアカウントの年額を支払い済ですが二重で請求がきています。 

I just made a mistake. Instead, I made a payment to continue the pro current plan with a total of 100 participants. I should have upgraded to 300 participants. How can I cancel the payment and choose to upgrade to a capacity of 300 participants?

No text available

Hi community,  I just purchased zoom Pro plan. In the plan description it says i can add 1-9 licensed users, but when i move to user management it says, "To add licensed users to your account, please purchase more license." I have 0 license available, and I don't know why? Please help me, thank you so much!

Your system does not allow someone to get tech support without logging in, so this is for another account. Hello. I represent a non-profit whose director has departed.We are trying to access our Zoom account, but it appears that there is a 2FA that forwards to her phone or authenticator app. She has removed everyone else from the account.We are still paying for this monthly and would like to gain access.​​​I have access to the email since it is admin@ the non-profit domain.Please let us know how we can regain access to this account.Thank you.- Karl W. Palachuk- Founder and Board Member  

ho dovuto annullare la prepagata perchè rubata, in attesa posso pagare col bonifico? e con quali dati? 

मैंने ज़ूम का सब्सक्रिप्शन लिया। 499 रुपये का भुगतान हो चुका है, लेकिन जीमेल पर मुझे भुगतान अस्वीकृत होने का संदेश मिला है। और ज़ूम पैक में केवल 40 मिनट की बेसिक सेवा ही है। मुझे बहुत गंभीर समस्या है, कृपया मेरी मदद करें।कृपया मेरा सब्सक्रिप्शन शुरू करें

Suddenly they took 17 dollars for monthly payment instead of 14 And it was for taxes . but why ? Isn't it supposed to be 14?What is wrong?

줌 결제취소와 환불처리 요청합니다

5/21에 연간결제가 자동으로 되었는데, 환불 가능한가요?

My subscription just renewed today. I would like to cancel it immediately and have this “new” months charge reimbursed if at all possible 

Already paid all invoices but still accout is suspended 

I changed my personal email address and no longer have access to the old email address I used to register my Zoom account.So I can't log in to permanently delete my account.How can I delete my old account?