Zoom Pro renewal payment processed, but subscription was not reactivated

Hi zoom support, I need help understanding/resolving an issue with my Zoom Workplace Pro subscription.

Here is what happened:

I had previously cancelled my Zoom Workplace Pro plan in July, and the plan was supposed to expire in August.
Today, September 8, 2026, I decided to renew/reactivate my Pro plan.
However, I mistakenly used an old renewal/expiration link from August instead of starting a new renewal from today.
I completed the payment of ₹1,743.36 via UPI. My bank shows the payment as successfully debited to ZVC India Pvt Ltd, and I also received a Zoom email saying “Payment processed” for ₹1,743.36 via UPI.
The checkout page showed the plan as an annually billed monthly plan, with the next charge date shown as October 8, 2026.

The problem is that my Zoom Pro subscription has not been reactivated.

My account is still showing the plan as ended/cancelled, and it shows an end date around September 3, which also seems incorrect because the previous subscription should have ended in August.

More importantly:

The ₹1,743.36 payment is not showing in Billing → Payment History.
There is no corresponding invoice in Billing → Invoice History.
My Zoom Workplace Pro plan is still not active.
I have effectively made the payment, but Zoom has not applied it to my current subscription.
What I need help with

I understand that I accidentally clicked/used the wrong old renewal link. I do not want the payment to be treated as a renewal for the previous/expired period.

I simply want to renew my Zoom Workplace Pro plan starting from September 8, 2026, using the payment I have already made.

Could someone from Zoom please trace the UPI payment using the transaction/reference details and either:

Apply the ₹1,743.36 payment to my Zoom account and reactivate Workplace Pro from September 8, 2026, or
Explain what happened to the payment and how I can get it correctly applied/refunded so I can purchase the correct plan.

I can provide the following proof privately if needed:

Zoom “Payment processed” email
Bank/UPI debit screenshot showing ₹1,743.36
UPI reference/transaction number
Screenshot of the Zoom checkout page showing the plan and next charge date

I would really appreciate help from someone who can check the payment on Zoom's side, because the payment was successfully processed but there is currently no payment record, no invoice, and no active Pro subscription on my account.

Thank you.