환불정책에 화가나네요

사전 결제 고지도 없이 자동 결제를 하고, 

자동결제가 갱신된다는 조건은 숨겨놓고, 

당일 결제 취소를 해도 그 숨겨진 약관을 방패로 절대 환불불가란 말만 되풀이 하네요.

인터넷에서 저와 동일한 조건의 상황에서 환불받았던 사례들 증거로 제시하며 왜 이들은 환불을 예외적으로 해주고, 저는 환불이 안되냐고 구체적 근거를 제시해달라고 하니 자기가 할 수 있는게 없다며 상담도 종료시켜버립니다.  환불할 수 있는 권한 있는 사람이 환불해주세요. 절대 불가하다면 왜 저들은 환불을 예외적으로 받고, 저는 환불이 안되는지 합리적 이유를 작성바랍니다. 

I am extremely frustrated with how this matter has been handled.

Zoom charged me for an automatic renewal without advance notice, and I cancelled and requested a refund immediately. However, I have only received repeated responses stating that the charge is non-refundable.

I provided evidence of multiple customers in substantially the same circumstances who received refunds as exceptions. I simply asked why they were refunded while my case is being denied, and requested a specific explanation.

Instead, I was told that nothing could be done and my case was closed without my consent.

Please do not send me another standard response about the non-refundable policy. I am asking for a specific and reasonable explanation of why those customers received an exception while I did not.

I  ask that my case be genuinely reviewed by someone with authority to approve the refund.