Community Resources

On trying to change my address and email under billing details and ticking the box to say I am VAT exempt, a message pops up that I am changing my status to non-exempt??  I cannot proceed unless I agree to this so cannot change my details!  Anyone else found this or ways round it?Many thanks

Hi,   I can't upgrade my Basic account to Pro. I know how to do it but it just won't let me hit the 'upgrade now' button which is grayed out.  It only allows me to hit 'back'. I double checked everything - no information is missing or is incorrect. It's been 3 days now that I've been trying. I closed Zoom, I shut down the computer. did multiple restarts. There is no information what I am doing wrong, no highlighted fields. My question has probably gone to a wrong category as there is nothing here that pertains to the account itself. Please help!

 Dear Mr. Zoom,I am writing to you on behalf of all of my loved ones, my family and friends and the government of my country. We all as a nation and a family need to address the recent changes you made in regard of your way of function.In the begininging, your video and audio meetings were completely free of charge. However, in recent times we have noticed a disgraceful doing of yours. You have put a price on what is priceless- spending quality time with loved ones and people in general, who are far away or are located in unknown lands far, far away from us.You have separated us with your greediness. With this humungously terrible act you are losing loyal users like me and my girlfriend indefinetelyJust watch me change the platform, just watch me laugh in your face: HA-HA-HA-HA-HA-НА.Unsencerely not yours, Teda and Simonsi.

I made my very first post in this community forum and I noticed that the reply option was automatically disabled.  May I know why so that I can avoid this in the future?  It followed the community guidelines and no identifying information was used.

I want to conduct a two day conference almost having 9 hour duration on each day, I need two parallel sessions with 300 capacity each, and have to record session completely on both cloud and local storage, which plan I should buy, and will one account enough for two sessions

Hello! I have a basic Zoom account, but I’m currently unable to access it because my phone number has changed. The two-factor authentication code is being sent to my old number, so I’m locked out of my account. Unfortunately, I can’t find my recovery codes. Does anyone know how I can resolve this issue and get in touch with Zoom customer service? 

I paid you £155 last week but despite you showing me as a professional , I am still limited to 40 minutes a time. Can I speak to someone to find out what has gone wrong? All efforts so far have just ended in speaking with chatbots who tell me I don't have a problem!

I have a paid account. I used it for 4 months (I have paid it for 1 year). But now it is showing basic. How can it be resolved? I think I accidentally clicked taking advanced plan (which popped up), but never paid for it nor used it. It was showing me warning message, but I ignored it.

When I type muy tax number it says this number is not valid but IT IS.What can I do ? 

Hi everyone, I noticed that Zoom is not uploading the invoices to our national Finance System (ANAF), in the SPV portal. This is something we cannot do ourselves, the company that emits the invoice needs to do it, starting with 2024. This is impacting my deductibles and by bottom line, so my tax percentage. Fellow Romanians, has this happened for you too? How did you solve it? Other users, can you help me find an email address that works or a way to talk to an actual person from Zoom? The Chatbot is useless here. Thank you,Stefana

Hello!  I just went to update my subscription to Workplace Pro.  I need it for 4 months, which it is saying is $15.99/mo.  so when I put that in the cart, then it is saying Total $63.96, and then below it says "Next charge Date Mar 17, 2025".  If it's only $15.99/mo why would they charge me $63.96 up front?  I am fine paying the total amount due right now, but I don't want to keep getting charged each month... if that makes sense. Thank You

Hi,My device has Zoom version 5.14.11(17466) which for some reason I am unable to delete as it cannot find the MSI file for it and I am looking for the 64-bit Zoom with version 5.14.11 (17466) MSI installerCan you please help me with it?Thanks

I don't know the account subscribed to my VISA card,withdrawal being made, and i want to stop it please help i have the description of the transaction coming from bank, but not showing the login name or account name or anything to refer to. 

I had this problem. My account was linked to Facebook, but I needed to log in not through Facebook, but through my mail and password. I found the instructions and turned off Facebook login in the settings. Now I'm trying to reset my password, but I get an email that says:We have received a request to change your account password. The system states that you can log in to Zoom through Facebook. Click on the button below and select login via Facebook.But I can't log in via Facebook as I have disabled this feature. How do I access my account?

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!   Paid for Pro Account Still Showing Basic Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses     Need to change the email address associated with your account?   Change Email Address Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account     Not receiving activation messages?   Not Receiving Emails With Confirmation Code Not Receiving Activation Emails For more information, please review: Not Receiving Emails From Zoom     Have questions about purchasing or renewing your Zoom subscription?   Account Renewal Zoom Pro Subscription Renewal Still have questions? Check out the following article: Upgradin

  The Zoom Community Champion Program was established to recognize and celebrate the exceptional contributions of Zoom experts within our community. This month, we spotlight one of our Zoom Community Customer Champions, @ExpertswhoJohn. John joined the community in December 2021 and has been a Community Champion since 2023🥇   What do you like best about being a Zoom Community Champion? You don't know what you know, till somebody asks you. I find the community questions a great challenge to how comprehensive I think my knowledge is. If you give Zoom support in your job, or company, being part of the Community gives you a chance to show your skill, but I think we all have to admit we still learn more than we put in.   How would you describe the Zoom Community in a few words? Knowledge. Both the answers and the questions empower my knowledge of Zoom 👨‍💻   What is your favorite Zoom product and why? Zoom Events because

Hello, I didn't notice that my financial card had insufficient funds when Zoom's auto-renewal occurred, so the next subscription payment was charged to my credit limit. How can I change the payment method from the credit limit to a cash payment before canceling the subscription? Thank you.

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I'm having an issue where when I've enabled to see contacts on the zoom app, its automatically linked my phone number to my contacts and it will not give me the option to remove it. Even when I go on the website to see if theres an option to remove it, it says there's no mobile numbers linked however I know this is false as other contacts on zoom can see my number which I do not want them to. Please help! 

Anyone got any help?I can't seem to contact anyone on zoom, I am being charged 174 for absolutely nothing, I keep on getting locked out after 40 minutes and it says I'm not allowed to talk to the chat centre?Does anyone know how to talk to a zoom agent?Many thanksSophie

Hi, I like to change the currency of my account to INR, I have current currency as USD which is not right. when I took the subscription that time, there was no Indian currency available, so I had to pay using USD. now Indian currency is available; I like to change that. Please note that auto payment will not happen as the transaction is USD-based. Please let me know when completed so that I can pay in Indian currency. Thank you

I tried to import a VCF file under Personal Contacts but the only option was to import a CSV file. Is there a way that I can import it? I'm trying to sync my iCloud contacts into my Zoom contacts so I can invite/create meetings from there.

Got stuck in a loop trying to connect my phone contacts. Got my phone number wrong and the captcha checks also. Probably attempted too many times. Now when I try and get an SMS sent to me to register my phone. I get the following message and can go no further. "Failed to register phone your number. Please check your network connection and try again."Tried rebooting etc etc. No joy. Any help appreciated...

FIZ UPGRADE PARA O PLANO PRO E NO SISTEMA CONTINUA COMO PLANO BASIC, PRECISO DE AJUDA PARA RESOLVER ISSO, OU TEREI QUE CANCELAR A COMPRA.

Hi,I'd like to know if it's possible to keep my basic account and open another with a paying plan