Community Resources

An employee is trying to become a member of my team but can't. She was paying for her own subscription but since we got it as a team, wants to cancel her personal subscription and join the team zoom account. when she cancels her membership she is paying for it won't allow her to join our team. How can we get this fixed?

Hi,  My sessions are not 40 minutes. Please help. Where is my profile number that support asks for? Thanks for your help.   Janet

Здравствуйте!Почему я не могу войти через аккаунт google? Для входа нажимаю войти через аккаунт google, затем соглашаюсь со входом через аккаунт google, затем просит пароль для входа в zoom, ввожу его, но выходила ошибка, сбросила пароль и попробовала заново зайти с помощью акаунта google, но опять ошибка пароля, который я только что сменила. Зашла не через аккаунт google, а ввела почту и пароль от zoom и только тогда смогла зайти в свой профиль. На другие сайты через аккаунт google я захожу.

I need to know how to delete the information for the credit card in the 'Billing' section. I tried to do this but it appears to change the payment only without deleting the existing information for the credit card. 

I have a Pro account. I had a question, and the bot could not find the answer. I was asked if I want to help from a live technician - and to give my MasterCard for a refundable $2 fee. I did that. The technician (in my case) was quite lame, and knew less about Zoom than I do. But guess what - my Master card statement showed not just the $2, but also a $66 charge! These were from something called Just Answer. In their view, by asking a question I subscribed to a MONTHLY subscription to Just Answer. After some fighting they cancelled my subscription (meaning that they did not continue charging me $66 every month - can you imagine?)  After some more fighting, they refunded my original $66. I looked up Just Answer. They are a complete scam. Be very careful. It turns out (I never knew that) that a Pro account does not qualify us for live help. So if the bot does not have an answer for you, look for an answer elsewhere.   I don't understand wh

Company owner signed me up as admin on Workplace Pro.  I am realizing she should have signed me up as an admin on the unlimited calling plan.  If she switches me, will she be charged for the entire year for workplace pro?

I am having an active subscription to a Pro plan and I am making an attempt to contact support via the chatbot. After getting the bot to suggest me to contact a live agent, and selecting support, the bot finally responds:Unfortunately, your account does not have access to live chat support.What? There is no support available anymore for a paid Pro license?? Or is that a bug? Please clarify!

I'VE BEEN CHARGED FOR MONTHS AND IT SAYS I'M ON BASIC PLAN. I'VE EMAILED AND TRIED TO REACH A SUPPORT AGENT BUT IT'S BEEN IMPOSSIBLE! IDK WHAT ELSE TO DO BUT CANCEL MY CARD.  HELP ME PLEASE ZOOM - THIS IS RIDICULOUS!!!!

@membership  I deleted an admin from a Zoom account to discover they have now lost their local Zoom recordings.Is it possible to retrieve their recording?We have now added them back to the account as ADMIN but when they log in they are not recognized anymore. No access to anything. Previously shared Zoom recordings can now not be played.Absolutely at a loss. All in error and without understanding we were sharing the same account!

hi everyone, please I try to install zoom.us on my centos7 but the last version of zoom which zoom 5.17.10 doesn't run because it is for centos 8+. please can you suggest one version which is between 5.14.5 and this version which could be run my centos 7 64bits with the command lines to install it?    great thanks in advance    

I am the owner of my Zoom Pro account. I was able to turn on 2FA today because OTP doesn't work for me. 1st of all, the Zoom verfication emails are no longer reaching me, which is another problem. Do I have to create a 2nd discussion about this issue to figure out how to receive the emails? I receive emails from everyone else just fine.  Today I was able to turn on 2FA and set it up for SMS authentification which should work for me. However, I am unable to turn OTP off because "turn off" which is beside it is grayed out. It is not clickable. How can I turn OTP off when I can't click "turn off"? A side comment: I had a horrific experience with Zoom support this week while trying to resolve this issue while I was traveling.I was unable to log in to Zoom at all because of it. I never received the email that was supposedly sent to me so I could approve tech support resolving this issue for me. I had to wait until I came home so I could access m

I had the two zoom accounts under one of Zoom's vendors who are now no longer working with zoom.My account has been downgraded and all recordings are lost...How can I continue to keep the same account? (with 500 participants in meetings and also personalized link) Thank you

Hello folks! I bought a ZOOM F6 and the device is great. The nonsense topic comes from this: The most used device on the planet is ANDROID. Why the heck ZOOM has an app for F8 ,F8N ex, but for F6 no? If there is an option to use some app for Android please let me know. And NO, I will NOT buy an iPad to iPhone. There is even apps for video camera for ZOOM but for F6 nothing, WHY?????>?>

Hi, First of all, sorry for my English. I'm trying to connect with the admin account but I didn't receive the verification code by email. I tried my email and check my spams. We never had a problem like this. So how can I join the support for having my billing and ending my subscription. Thanx

I have forgotten my original password, so now each time I try to log in I have to go through the "forgot password" and log in through a Google account - and this can happen several times a day. Is there no way to reset a password ... ever?

퇴사한 직원 명의에 카드로 24.09.07 정기요금(1년) 결제 되어24.09.10 결제방법 법인카드로 변경 및 통화변경(KRW) 하였더니법인카드로 정기요금(1년) 24.09.10~25.09.10 사용료 결제 됨24.09.11 구독취소 후 재결제 하였더니 구독취소시 수수료 차감 후 환불되었습니다. 퇴사한직원 카드 취소와, 구독취소시 수수료 차감부분은 어떻게 환불 받아야 합니까?

I bought PRO account for 1 year, from Sept 2021 to Sept 2022. But today Jan 21 2022, my account suddenly reverted to BASIC, and I got the 40 minutes limitation. Did anyone get the same problem? And do you know how to solve it?

Всем привет! На учетной записи приобретен Профессиональный тариф до 2024 года. Учетную запись заблокировали за нарушение правил использования. Я не понимаю какие правила были нарушены и как снять блокировку. Аппеляция не помогла. Подскажите, как можно снять эту блокировку? 

Hello, I want to suspend my pro plan, how can I do it because the guidelines that appear on the zoom page have not allowed me to do so. Please, if you know how to do it, I would appreciate it. Since 2020, they have deducted money from my credit card and I have not been able to enjoy this plan.

I have a personal Free account. I just set up a Pro account for my community HOA. I am using different email addresses. The account numbers are different. Why is my personal profile showing that I have a Pro account? 

Je viens de me réabonner à zoom pour un an  avec de nouveaux identifiant et mot de passe le 6 septembremon abonnement précédent se terminait en juin 2024on m'avertit que mon abonnement prendra fin dans 60 jours ???!!!J'ai utilisé une carte de paiement virtuel car je n'admets pas que zoom me réinscrive obligatoirement , en augmentant l'abonnement d'ailleurs!Que puis-je faire? je ne trouve aucun numéro de téléphone pour régler directement ce problème .Merci pour votre aide! 

Hello!I bought a pro license yesterday with 16 users, I need to add 2 more users, what should I do?

We paid for 20 licenses for the teachers in our school. The payment posted in August. Yesterday, all of the accounts became Basic and classes are cut off at 40 min. I have reached out to Customer Service and sent all of the payment documentation. No help so far. I asked for a one week extension while Zoom locates the funds we sent, but no luck. NOT HAPPY

I am locked from my Zoom account because I am not receiving in my phone the 2FA code: I do not know why, but I may have used another phone number a year ago since I stopped using Zoom. I have been able to use another email to create a new account. However, I would like to use my principal email again. The solution would be simple if I could enter my profile without 2FA, something that I have not been able to do for now. How is that done? Otherwise, I would have to request an email from Zoom.Thanks for your consideration

Is it ok to use American Express to pay for a Zoom subscription for a friend in Russia due to bank card payment issues?