Trying for three weeks to remove Zoom Events from our plan | Community
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A
Newcomer
A-Research
Newcomer
April 14, 2025
Solved

Trying for three weeks to remove Zoom Events from our plan

  • April 14, 2025
  • 3 replies
  • 0 views

I've had customer support calls open for three weeks trying to get our Zoom events subscription removed with no response from Zoom at all. I've spoken on the phone to them and they couldn't remove the subscription either. How do I get this removed as in our portal it says I have to Contact them and open a ticket which I've done and been completely ignored?

Best answer by Mandel

Hi @A-Research,

 

Welcome to the Zoom Community!

 

I have reviewed your account and can see that your Zoom Events license was cancelled on 04/14/2025. You will no longer be charged for this product. 

 

Let us know if you need further assistance.

 

Cheers,

Zoom Community Team

3 replies

U
Newcomer
uitzoomie
Newcomer
April 16, 2025

Hi. For me the address they gave me, ***********, worked out and had a rep help me with the removal.

 

 

M
Community Champion | Employee
MandelAnswer
Community Champion | Employee
April 17, 2025

Hi @A-Research,

 

Welcome to the Zoom Community!

 

I have reviewed your account and can see that your Zoom Events license was cancelled on 04/14/2025. You will no longer be charged for this product. 

 

Let us know if you need further assistance.

 

Cheers,

Zoom Community Team

A
Newcomer
A-ResearchAuthor
Newcomer
April 17, 2025

Yup, took three weeks and multiple support calls and a public post here to get anything done. Terrible service.

A
Newcomer
A-ResearchAuthor
Newcomer
April 17, 2025

Was finally cancelled on the 16th (not the 14th as support suggest here), took several support calls being opened and a public post here to get it done, pretty awful.

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