Community Resources

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Hello,My name is Anna, and I have been using Zoom for several years.Each year, I have paid approximately $157 for my annual subscription. This time, however, I received an invoice for $194, and I do not understand why the amount has increased. I am not sure whether this is due to higher taxes or some other reason.First, I did not intend to renew and pay for another full year. Second, I do not understand why the price has increased and why I am now required to pay this invoice.I would like to switch to a monthly subscription and pay on a month-to-month basis instead of annually.However, I am currently unable to cancel my subscription or change my plan because I am being asked to pay the $194 invoice first.My question is: why? I used Zoom and paid for a full year in advance. That year has now ended. Why can I not simply decline renewing for another year or switch to monthly payments instead?Why have I been issued an invoice for the next year at a different price, especially when I was no

I made a payment on Zoom in April for a one-time event,but since then, the same amount has been regularly deducted from my card every month.I am told there is a contract period, but I no longer use this service.No one wants to pay 450,000 won for three months just to hold a single meeting.I was unaware of the contract period and did not see it. I paid believing it was a one-time payment,but please let me know how I can cancel within the contract period. 

返金を受け取るには、Stripe メールに記載された返金用ガイドをよくご確認いただいたうえで返金処理を行ってください。とありますがきていません。既に銀行振込でプロアカウントの年額を支払い済ですが二重で請求がきています。 

I just made a mistake. Instead, I made a payment to continue the pro current plan with a total of 100 participants. I should have upgraded to 300 participants. How can I cancel the payment and choose to upgrade to a capacity of 300 participants?

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Hi community,  I just purchased zoom Pro plan. In the plan description it says i can add 1-9 licensed users, but when i move to user management it says, "To add licensed users to your account, please purchase more license." I have 0 license available, and I don't know why? Please help me, thank you so much!

Your system does not allow someone to get tech support without logging in, so this is for another account. Hello. I represent a non-profit whose director has departed.We are trying to access our Zoom account, but it appears that there is a 2FA that forwards to her phone or authenticator app. She has removed everyone else from the account.We are still paying for this monthly and would like to gain access.​​​I have access to the email since it is admin@ the non-profit domain.Please let us know how we can regain access to this account.Thank you.- Karl W. Palachuk- Founder and Board Member  

ho dovuto annullare la prepagata perchè rubata, in attesa posso pagare col bonifico? e con quali dati? 

मैंने ज़ूम का सब्सक्रिप्शन लिया। 499 रुपये का भुगतान हो चुका है, लेकिन जीमेल पर मुझे भुगतान अस्वीकृत होने का संदेश मिला है। और ज़ूम पैक में केवल 40 मिनट की बेसिक सेवा ही है। मुझे बहुत गंभीर समस्या है, कृपया मेरी मदद करें।कृपया मेरा सब्सक्रिप्शन शुरू करें

Suddenly they took 17 dollars for monthly payment instead of 14 And it was for taxes . but why ? Isn't it supposed to be 14?What is wrong?

줌 결제취소와 환불처리 요청합니다

5/21에 연간결제가 자동으로 되었는데, 환불 가능한가요?

My subscription just renewed today. I would like to cancel it immediately and have this “new” months charge reimbursed if at all possible 

I would say that it is unfair to auto renew with no notice, wouldn’t you? I no longer use (and can no longer afford) the service and would have cancelled if I had seen an auto renewal notice email. I think I have a case for a refund. 

I'm having a technical issue for the past 3 months.When trying to login to Zoom using the windows app, I get a 1132 error. the link that shows up next to it "report to zoom" doesn't work. I click it and nothing happens.However, I am able to log just fine to my account using my android app, on several other smartphones. Only on my desktop I get the error message. I have contacted zoom multiple times and every time the ticket gets closed before anyone gives me any valueable help. I’m keep being told to click “report to zoom”, but as I mentioned, that doesn’t work. It seems like no real person is reading what I’m writing and addresses the problem.I feel like I’m stuck in loop of support tickets and emails where no one is helping me.

아래 재활성화 추가 결제 후 30분 이내에 취소하였습니다. - INV355455685결제 취소 및 환불 처리 요청합니다.

I am using Zoom business acoount and i want to pause my payment for 3 months. but when i checked the option i have only cancel option. But one my friend using pro account and he has an option for pause

I have a basic account.  I have added two contacts, but in trying to add more I am running into problems.  Some of my contacts report they do not get an email. Some of them clicked the Zoom link I sent but kept getting an error message saying "cannot use this link to add friends". What do I do to resolve this?

I signed up for what I thought was a monthly subscription to Zoom, but it’s only billed monthly. It’s an annual subscription, which I don’t want. I need to talk to a human, but the virtual agent keeps telling me to sign in, which I did. How do I get help from a human directly? Thanks!

Does anybody has this document for year 2026?

My telephone number is connected to an account I used for a former employer. I no longer have access to that email. How can I have my phone number removed from the old account?

boa tarde realizei dois pagamento foram comtabilizado via pix da minha conta porem na plataforma aparece apenas 1 poderia me ajudar a ter o reembolso?

Hey ​@MGSR , ​@Bri and/or ​@Carla - Any chance you can help me change my zoom COMMUNITY name (not the regular account name)? I’m getting strong gainsight vibes 😉, so thinking it’s not something an individual user can do...

2026년 5월 18일에 갱신된 Zoom One Pro 구독의 자동 갱신 수수료에 대해 공식적으로 환불 요청을 제출하고자 합니다.다음 사실들을 명확히 밝히고자 합니다:1. 갱신 수수료가 처리되기 전에 이메일도, 알림도 전혀 받지 못했습니다.2. 갱신일 이후로 Zoom 서비스를 전혀 사용하지 않았습니다.3. 청구가 발생한 당일(2026년 5월 18일)에 환불 요청을 했으나 거부되었습니다.이러한 사실에도 불구하고, 제 환불 요청은 거부되었습니다. 하지만 Zoom 자체 서비스 약관 12.9조에 명시적으로 철회 권리가 명시되어 있음을 주목해 주시기 바랍니다. 이 조항에 따라 관련 법률이 허용하는 적용 철회 기간 내에 해당 서비스 취소를 요청할 권리가 있습니다. 환불을 거부하면서 동시에 12.9조에서 인출 권리를 인정하는 것은 내부적으로 모순됩니다.더불어, 대한민국에 거주하는 소비자로서 저는 전자상거래 등에서의 소비자보호에 관한 법률 제17조에 따라 철회 권리를 보장받고 있습니다. 이 권리는 한국 법률상 판매자의 서비스 약관에 의해 포기되거나 무효화될 수 없습니다.저는 줌 서비스 약관 제12.9조와 한국전자상거래 소비자보호법 제17조에 따른 철회 권리를 공식적으로 행사합니다. 이 점을 근거로 환불 요청을 재고해 주시길 요청합니다.만약 이 환불이 다시 거부된다면, 다음과 같은 절차를 진행하겠습니다:1. 신용카드 제공업체를 통한 차지백 분쟁2. 한국소비자원에 대한 공식 민원(한국소비자원)3. 한국통신위원회에 대한 민원환불이 승인되지 않을 경우, 거부 사유와 명확한 서면 확인서를 제출해 주시기 바랍니다. 이 서신을 분쟁 증거로 제출할 예정입니다.