Products

A very useful feature, could it be that it hasn't been implemented yet?Give a participant the ability to share their PPT.Don't give sharing to everyone, but to a specific participant!

I have followed the procedure to Changing your name on Zoom. After going to my profile picture, and then navigating to profile/settings, my name appears correctly, but it does not appear that way in the Zoom meeting. 

Hello,  My computer for work has been recently taken to service and I got another one to temporarily replace my computer. I had a few important business meetings recorded on my computer.I badly need these recordings, but when I try to access them on my account the pop-up "This meeting was recorded on a different computer" is shown and the recording is not available. I am terrified because I though the recordings are stored in a cloud online. Please let me know if there is any way I can access them while my computer is being repaired. Thank youOla

Where can I find usage limits for different products? I had never really thought of this with unlimited calling, but have come to learn some products, such as Zoom Virtual Agents, come with limits of interactions or even call minutes under 'fair use' limits. Specifically, I am trying to find out if there are any limits on the different contact center licenses or on the Expert Assist licenses either per agent or per account. I would imagine with the full transcription and AI use, there must be something similar to Virtual Agents but cannot find it anywhere. Ironically, the search and bot features can't help me find the answer. Any help would be appreciated!

My meeting controls have disappeared.  I cannot locate the Turn Meeting Controls on under the General tab.  I would look the tools to be constantly on, especially "recording" so I know Zoom is actually recording.  I have googled and have not found a solution.  Can someone help.  Thank you 

Can you confirm if the Zoom Workplace Enterprise PLUS license includes a webinar for 1000 participants? If I have 70 Zoom Workplace Enterprise PLUS licenses, will I have 70 webinars for 1000 attendees?

Last week I set up the zoom scheduler for a recurring meeting for 2 weeks. Everything has been working fine until now. See attached image for the error. Can someone please let me know why its doing this and how to fix it?  

  We’re excited to announce the launch of Zoom Docs, the ultimate solution for seamless document management and real-time collaboration. Elevate your productivity and streamline your workflow with these game-changing features! 📄✨ 🌟 Key Features of Zoom Docs: 🔹 **Integrated Collaboration: Easily create, edit, and review documents in real-time with your team, all while staying connected through Zoom’s integrated meeting tools. 🔹 **Smart Document Management: Organize your files effortlessly with intuitive folder structures, tags, and a powerful search engine to find exactly what you need in seconds. 🔹 **Dynamic Meeting Integration: Start and join Zoom meetings directly from your documents for quick discussions or collaborative sessions, keeping all your work in one plac

Hello! I recently created another user both on zoom and calendly to take my calls. But the integration is not working. Not matter what I do...it says zoom is not integrated.  Help please!

If I schedule a zoom meeting directly from my Google calendar, when I go to click on the meeting to start it, I get the notice that the meeting is waiting for the host to start the meeting but I am the host.  This is crazy.  Please help

Hello all!I schedule meetings through the API, and under the platform I use, I have a bot which joins the meeting and records it, as well as generate transcripts and etc...I have configured the permissions so that the host does not need to approve the recording request under my account configs, also I have allowed the guests to join before host in the API configThe problem is, the bot can't start recording unless I am logged in as the host in the meeting, even though it was configured to always allow recording. Is there a way around that?Thanks in advance!

Hi there, I manage 4 calendars (all my own) so I signed up to Calendar Bridge to combine all calendars into one calendar which I then connected to Zoom.Unfortunately, the scheduler shows me as always available, which I am not.  🙂Any idea where I might have gone wrong, or how do I get to speak to a human in support?Thanking you 

We have a couple users for whom auto noise suppression (I would guess) seems to be clipping off the fronts of their sibilant consonants and making them sound like they speak with a lisp.  It's intermittent. Likely the fix is to "not use auto" gating or suppression for these users, but how to predict what mic models might be suceptible to it. Has anyone else encountered this? I have noticed it in the past 1-2 months, not prior. Thanks

Hi, We run course throughout the year and use Zoom as part of the blended learning. As such I can create a Zoom meeting which can be a year in advanced as some of our speakers have dual role as doctors in hospitals as well as teachers for us. I have found that meetings I have created last year are now longer available and when I try to open the Zoom meeting it comes up with invalid meeting number. When I check my account the meeting is no longer there and not in deleted meetings either. I have checked the setting and I can't see anything that would deleted them. These meetings have not been opened or used, only created for future use. Can any help me sort this, as it is creating double the work when I have to recreate them and resend to all our speakers. Thank you for your time and help with this. Yvonne 

I activated AI Companion in my account settings and turned it on at the beginning of a meeting, but received nothing and no summary is showing up in the meeting logs.  It is a recurring meeting. It generated a summary for the first meeting.  Does it not work for recurring meetings?  If not, what else might be happening?  I'm totally confused, Zoom information is terrible about their AI Companion and their Help agent even worse.  I appreciate any advise.

設定のどの部分が間違えているのかご教示いただけますと幸いです。番号をクリックしても直接電話をかけることができません。

On the Windows Zoom client I have a bunch of saved entries - some I use repeatedly; others I've used only once.  How do I remove unwanted entries.  The "Clear History" button clears the whole list.  I'm perfectly willing to Zoom stuff in the AppData\Roaming folder if that's what it takes, but I how there is a better way. If there is no official way to do this deletion, is there a way to export and import the list?  I am not the host for any of these connections so I can't use Host functions to do this.

Zoom has been doing strange things tonight. Tried to post a question but was denied. 1) Zoom won't allow editing a question on a saved event. Tried for hours. So I deleted the question and then tried to enter the question over again. Would not even save the question. Then had to try a different computer and viola! Suddenly allowed me to edit the question. What the hell Zoom!!!!2) Tried to post on community to get help. Website wouldn't let me but now it does. What is going on with Zoom?3) When clicking on an emailed link to register for an event, Zoom Meetings kept starting and trying to open the event. This has happened before when logged into that account so I tried to register on my other Zoom accounts and same thing happened. What happened to the registration page? So I copied the same link into a browser and it went to the registration page. After that, clicking on the link in the email also took me to the registration page when it wouldn't do t

Does anyone know if you can save the chat in the cell phone Zoom app, in this case an iPhone?

I have a client that has an issue with sharing her screen. When she is sharing the screen, she only selects the app, not the screen to share (she is dead set on doing this). The participants see large gray boxes where she sees the controls and if she breaks out something like chat, they will see a gray box where her chat is. So far We have tried this:Uninstall and reinstall the zoom clientUninstalled again using the CleanZoom utility and reinstalled the clientWe have tried it with and without hardware accelerationWe have tried it with and without video optimizationWe have changed the screen Capture mode to "Capture with window filtering" as suggested on these forumsWe have uninstalled and reinstalled the graphics driverWe have confirmed that this does happen if she is a participant and not a hostWe have confirmed that this does not happen if we use strictly the web None of this helps.  Is there anything

Zoom, mostly the issue is answering from the mobile app. It may not answer an incoming call or send an outgoing call. This is also an issue from desk phones too. Common issue are as follows: Delays when connecting inbound and outbound callsIncorrect caller ID displays when multiple calls come in , and multiple team members answerInconsistent tracking of who actually answers the call (e.g., if I answer, it sometimes shows a different team member)Voicemails being left indicate a verbal time 12:47 a.m. and the call log indicates 2:47 a.m. (Reporting appears to be in a different Time Zone than what Site is set too.MultiSite application with site to site calling. We have rebooted Carrier Router, Switches and made some adjust to DNS alias. All Captures [CTRL + SHIFT + ALT +D] appear to be in legitimate responses.  I see some Jitter ranging from 0 to 22 d

Dear Zoom Support Team,I am encountering an issue with my Zoom OAuth integration. I am using an admin-managed account, but I cannot find the required scope for calendar access. When I switch to a user-managed account, I receive the following error:{    code: 4711,    message: invalid access token, does not contain scopes: user read user admin, user read user}If I do not specify any scope, the token API (https://zoom.us/oauth/token) provides me with a token. However, when I use this token to call the calendar API, it gives me the following error:Access Token Missing Required Scope: calendar read list calendar listPlease provide support to resolve this issue. 

As of this morning, all of my Zoom meetings are now set to require users to come into a meeting room. This was not set previously and it's not set this way in my overall Zoom settings for my account. How can I correct this (without changing meetings one-by-one) and also ensure future meetings do not default this way? Settings in the admin console have been changed also.

I want to Join zoom meeting in react native. I used react-native-zoom-us library for this. It was working fine but now I want to user another zoom account and want to create meeting sdk app in that account. I have created general app with embedded meeting sdk but still this app is not published and it is under draft. when I am using this app sdk and secret key or client id and client secret I got error code 6601 that means app is not published yet. could you please confirm once app is released or I choose use this as unlisted app then after review this app key start working. In another account key which I was using earlier is still working and I am able to join meeting too but when I create meeting from new account then got error in joining meeting reason may be that I used another account sdk and secret key for jwt token while meeting is creating from another zoom account. Please guide me how can I handle this case. If there are some other way to create meeting sdk key then share t

Whiteboard refuses to open as shown on the picture. Restarting and reinstalling Zoom doesn't help.