Meetings

I have Zoom recordings saved locally that include two files labeled “Click to Convert 1” and “Click to Convert 2.” After converting them, I only get the audio — the video does not play.Details:Device Type: Windows 11 PCZoom Version: Version: 6.4.7 (64367)Error Messages: No specific error message appears — just no video playbackTroubleshooting Steps Taken:Attempted reconversionTried playing the files in different media playersReinstalled ZoomAny help resolving this issue would be appreciated.Thanks!

Hi I have one meeting recorded on my computer was in wired ratio, 1920x2560, which makes the side-by-side view very tiny to watch. The recording I made on the day before or after that all had no issue at all. Seems just this meeting got this problem.  Any idea what the reason of this? I didn't find any settings to change the horizontal or vertical. Thanks 

Hi all,  With the latest update to the Zoom app on my Mac, the layout has changed again- where I used to be able to open the app to a page that very easily let me click "start" for a new (unscheduled) meeting with my PMI, now none of the options are as easily accessible. Is there any way to revert back to the old interface or find the page I'm looking for?This sounds stupid, but as a therapist with many sessions a day, I really just want to be able to open the app and easily click start. Thanks for any advice! Rachel

Every time we schedule a webinar, we set the time zone as Mountain Time US & Canada. However, the signup page for our webinars always say "Edmonton" for the location. This is causing confusion for a lot of people, because we do hybrid events where the in-person component takes place in Calgary, but the sign up page is wrongfully telling them the event is in Edmonton! Please provide some way of correcting this. There honestly should just be one choice that says "Mountain Time US & Canada". The "Edmonton" time zone is doing nothing but causing confusion and headaches.

I use BT headphones for audio output and a webcam with a mic as my audio / video input (the webcam mic seems to perform better than the headset mic in the BT headphones).Recently (within the past couple months?), when turning on my camera in a meeting, the audio cuts out for about 5 seconds before coming back. Zoom warns me of low volume and there is silence in the headphones during this time. This did not used to occur.Aside from missing what's going on in the meeting, this is particularly problematic because going on camera is generally a signal that I'm present and engaged in the meeting, which means it's more likely that people will address me and expect a response, but I appear to be not paying attention. Since this used to work, it seems like something may have regressed in the Zoom app. OS: Windows 11Zoom Version: 6.2.3 (47507)Headphones: Sony WH-1000XM4Webcam: Logitech HD Pro Webcam C920

I have a fairly new laptop running Windows 11. When I join my live choir rehearsals on Zoom I can hear the leader's voice OK but the music is very distorted. Can anyone advise me on what settings I might need to change to resolve this problem please?

I would like to package and deploy the Zoom Workplace Client via SCCM, however my experience has been that it closes the Zoom client. Is there a way to upgrade the Workplace Client via an SCCM package that doesn't close the client?Here is my install:msiexec.exe /i ZoomInstallerFull.msi zRecommend="AU2_EnableAutoUpdate=true;AU2_SetUpdateChannel=0;AU2_InstallAtIdleTime=true" /qn /norestart /L*V "C:\Logs\ZoomInstall.log" MSIRESTARTMANAGERCONTROL="Disable"

I am concerned that a video I shared with a group was then shared by a member of that group and shouldn't have been.  My question is...if I delete that video from my library, would it also delete the video for anyone who may have downloaded that video? Or would it be pointless?   Thank you!

My microphone won't pick up the sound my drum or rattles  - tried ChatGPT fixes still doesn't work -turned off the background noise suppression and all the other recommendations but still no joy - any further suggestions? 

Hello, I have read about a similar error with many other users historically and some that are in different situations than myself.  I have an individual business license for Zoom (and am the administrator of my account) but am missing the recording (and whiteboard) buttons.  I have tried a few troubleshooting steps so far.  For the purposes of this discussion, I am talking only about local (not cloud) recordings. 1. I've checked the storage location for local recording storage (and the folder exists).2. Under the web profile settings, record to computer files is enabled.3. If I turn on automatic recordings (which I don't want to happen all the time), recording does start.  This doesn't add the recording or whiteboard buttons.4. I've tried uninstalling/reinstalling the application, without success. Does anyone have any other ideas or steps I can take to troubleshoot this?  It is fru

I often am in zoom meetings with 10-75 people.  When I am in the gallery view, I would like to easily and quickly organize the order of the video participants according to various options, such as: 1. Alphabetical organization by first name (A-Z)2. Alphabetical organization by first name (Z-A)3. As a sub-option, put all muted (either video OR audio) participants (in alphabetical order as requested in 1 or 2 above) either AFTER all the "regular" (audio and video on) participants OR put them in alphabetical order mixed in with the regular participants. This new feature(s) would be very helpful to me and to many teachers who use zoom to lead group discussions!! 

Hello, I need help with a billing issue.I recently paid for the Pro Plan, and the charge has been completed on my bank account. However, my Zoom account still shows as Basic. I also checked my Zoom Billing page, but there is no invoice or active subscription shown.

On the last update to version 6.4.10 (2027), the settings dialog box is broken. The only usable tabs are "Video & effects", "Statistics", "My Account", "Accessibility" and "Keyboard shorcuts". All the other options (including "General"·, "Audio", "Notifications & sounds",...) are unusable. Their content is restricted to a tiny band on the left of the panel. The right band is just white space. I am using Ubuntu 24.04.2 LTS under Wayland (forcing X11 with "unset $WAYLAND_DISPLAY" does not fix this) with an Intel UHD Graphics 730 integrated controller. Zoom version 6.4.6.1370 just worked fine on the same system.

I have a colleague who when trying to launch a Zoom meeting within Outlook for iOS it leads them to the webpage to join the meeting. Once in the webpage window, it tries to redirects to the app store and reinstall the Zoom App even though it's already installed. It then doesn't join the meeting and you have to enter the session keys manually within in the app. Is there a way round this please? 

Hello, we are attempting to integrate the Zoom Meeting SDK and have provided all the necessary keys. However, when we call the SDK, it displays a 0,0 error. How can we resolve this issue? We obtained the Flutter plugin from pub.dev.

Hallo,ich habe breakout rooms in meinen Einstellungen aktiviert, kann die Funktion aber nicht nutzen, da mir das Symbol breakout rooms in meiner Symbolleiste gar nicht angezeigt wird.Was muss ich tun?

Has anyone tried to integrate the zoom with the website so you can allow your users to participate in meetings and join the discussion? Is it possible to do that?   Please, if you can suggest me a better idea, do comment. waiting for your answer....

Hi, I hope you can help.When another participant or host are sharing their screens, I am unable to see what they are sharing.I have checked the settings and everything that I can see to be turn on to allow screen sharing has beenI am at a loss to how to move forwardPlease help

In the original version, when multiple people sent me text messages during the meeting, they would be displayed in a window for me to check.In the current version, I have to click on each person's chat window one by one to check, which is too troublesome!!!In the original version, when replying to others, there is a drop-down menu to select the reply object, which is very convenient.Now I have to click on each person's text message and check them one by one to find the one I need to reply to.The fundamental reason why I chose ZOOM instead of Google Meet is that ZOOM can be set to chat privately with the host during the meeting. Now that the chat function in the meeting has become so difficult to use, I may consider giving up ZOOM.

I really want to turn zoom sound to zero sometimes.  Eg receiving an important phone call.  Using multiple devices in the same room.   

With the Basic free plan, if you schedule a meeting but start it 10 minutes late, do you still get 40 minutes or does it end 40 minutes after the scheduled start time? 

Every time a start a new meeting, the virtual background I set on my settings keeps resetting itself (no background at all). It was working fine before the last update. I'm using the desktop app for Windows 10.

I am running Zoom on Windows 10 and latest Firefox. I tried to install the latest version of Zoom Workplace and at the end of the process it gave me some error that it could not access MS Edge and to check my Internet connection. I do not have MS Edge. Does this mean that without it I cannot install Zoom?

Hope someone can help with this issue. It appears that the problem started with the new version of zoom. I set-up a zoom meeting and the attendees tell me that my voice is breaking up even though I can hear them clearly. I am using a Lenovo laptop which I have never had an issue with before, window 11, and zoom version is 6.4.7.  Thanks in advance.Gusnk

Hi,I am having trouble logging into zoom to start a meeting and to join a meeting. I am receiving the error message "The application 'zoom.us' is not open anymore."What should I do? I have a MacBook. Thank You,  Dr. Truth