Time Zone Problem for Webinars & Meetings | Community
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G
Newcomer
Geo_Canada
Newcomer
June 10, 2025
Question

Time Zone Problem for Webinars & Meetings

  • June 10, 2025
  • 1 reply
  • 4 views

Every time we schedule a webinar, we set the time zone as Mountain Time US & Canada. However, the signup page for our webinars always say "Edmonton" for the location. This is causing confusion for a lot of people, because we do hybrid events where the in-person component takes place in Calgary, but the sign up page is wrongfully telling them the event is in Edmonton! Please provide some way of correcting this. There honestly should just be one choice that says "Mountain Time US & Canada". The "Edmonton" time zone is doing nothing but causing confusion and headaches.

1 reply

storyhub
Community Super Champion | Customer
storyhub
Community Super Champion | Customer
June 11, 2025

"Edmonton" is the default example city for that time zone in Canada. We do monthly Zoom meetings that are viewed in multiple time zones worldwide so we always reference the start time using UTC -4 for eastern daylight savings time and UTC -5 for eastern standard time. That way everyone then knows the start time in their time zone.

If this works please click accept as a solution.

    G
    Newcomer
    Geo_CanadaAuthor
    Newcomer
    June 11, 2025

    Sorry, this does not resolve our problem. People in Calgary (the place we hold events) are thinking the events are in Edmonton, and are getting confused. Would it be so hard to just change it to "Alberta"? Or, better yet, allow us to manually enter the city where the event takes place! Such a simple fix that would remove a lot of confusion and headaches.

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