Zoom local Recording video error

I have Zoom recordings saved locally that include two files labeled “Click to Convert 1” and “Click to Convert 2.” After converting them, I only get the audio — the video does not play.

Details:

• Device Type: Windows 11 PC

• Zoom Version: Version: 6.4.7 (64367)

• Error Messages: No specific error message appears — just no video playback

• Troubleshooting Steps Taken:

  • Attempted reconversion

  • Tried playing the files in different media players

  • Reinstalled Zoom

Any help resolving this issue would be appreciated.

Thanks!