Customer Success Forum

Did you know that Zoom's AI Studio isn't just for the benefit of your Virtual Agents & AI Expert Assist users? You can utilise a number of AI Studio components to help people from across your business.Check out this week's #apieceofCX video on YouTube; 

Happening LIVE 6/25 @ 12pm EST - See a day in the life of ZoomMate turning conversations into action plans, workflows, and deliverables across the tools your teams already use. Secure my spot!  In this live session, you’ll see ZoomMate in action across real enterprise workflows:Use agentic search to surface insights across meetings, chats, and enterprise apps Trigger automated workflows across tools your teams already use Generate agendas, action plans, and deliverables from conversations Evaluate ZoomMate as a consolidation layer to reduce AI tool sprawl and governance complexity Connect Zoom context to external systems via MCP integrations

I wasn’t sure where to post this, but I wanted to offer some kudos. I have used Linux as a primary workstation/laptop at work for 25 years ( currently Kubuntu 24.04 ).  In the recent past the Zoom client has been “OK”, usable, but clunky, and unstable.  Had some features, but still felt behind.   Version 7.0.5 feels more like a major version update, or at least a minor version.  This version crashes less, lets go of GPU resources, and the UI is more responsive - and the chat is getting closer to a full “dark mode”.    I just wanted to let the devs know Linux users notice the updates. Thanks

☀️ June is here and so are new ways to get more from Zoom. A new month means new opportunities to make the most of your Zoom tools and June is packed with expert-led sessions to help you do exactly that. Whether you're looking to streamline workflows, explore the latest product updates, unlock more value from your existing setup, or see what’s coming next across the Zoom platform, we’ve got something for you. From hands-on Open Office sessions to exciting product spotlights and major announcements, this month is all about helping you work smarter, collaborate better, and get practical answers you can apply right away. 📅 What’s happening this June?📌 June 3 – Zoom Workplace Open Office Got questions about Zoom Workplace? Bring them in. From workflows to integrations, our experts are here to help you simplify collaboration and boost productivity. 📌 June 4 – Driving ROI with Zoom Revenue Accelerator: Top Use Cases from the Experts Whether you started using Zoom Revenue Accelerator rece

Okay, I am in a pickle. I received an invoice from Zoom and I do not wish to pay it because I do not need a 2026 subsription.Plus, I do not have access to my prior email or my prior credit card associated with the account. I also do not have my password.There is no email address for Zoom support and they keep telling me I need to login for support, but I can’t because I do not have access to my information anymore.What do i do?

Zoomies!If you've been keeping up with Zoom lately, you might have noticed something new popping up in your workspace. Something that feels less like a tool and more like… a coworker. A really, really efficient one.Say hello to ZoomMate. So What Is ZoomMate?ZoomMate is Zoom's agentic AI — and before that word makes your eyes glaze over, let me put it simply: it doesn't just help you think about work. It helps you finish work.It went live on June 1, 2026, and it's already changing how people operate inside Zoom. Think of it as the teammate who never forgets a detail, never drops the ball on follow-ups, and somehow always knows where that one document is hiding. What Can It Actually Do?ZoomMate works across three big areas, and all of them are designed to take the friction out of your day:Search That Actually Understands YouEver spent 20 minutes digging through old meeting recordings trying to find that one thing someone said three weeks ago? ZoomMate searches across your meetings, chats

This week you might have noticed a new icon, encouraging you to turn on the new Zoom Admin Center experience. In this short video we take a look & there is a lot to like. I can see a lot less scrolling in the future.  

Leave a Review, Receive a Badge! Why leave a customer review? Want to help others make smarter decisions and showcase your Zoom expertise?TrustRadius is a trusted review platform where real customer insights help buyers choose with confidence. In fact, peer reviews are one of the top resources people rely on when evaluating products. Your voice truly makes a difference.As a valued member of the Zoom Community, you’re on the front lines of how Zoom is used every day. We’d love for you to share your experience: what’s working, what stands out, and how Zoom supports your work. Your review not only highlights your expertise but also helps guide others in the community.Plus, your feedback plays a key role in helping Zoom earn yearly TrustRadius Top Rated and Buyer’s Choice Awards, which are based on review volume, ratings, and customer recommendations!If Zoom has made an impact for you, we’d really appreciate you taking a few minutes to leave a review. Your insight helps others and helps us

Hello everyone,I am currently exploring Biomedical Science and Medical Biotechnology as potential study paths. I would like to understand the main differences between these two fields in terms of career opportunities, research areas, and industry demand.I am especially interested in healthcare and laboratory research, and I would appreciate any advice from students or professionals who have experience in these fields.Thank you for your support.

Hi. I have spent a few hours looking up how to set up Zoom healthcare.  I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare.  Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint.  I have tried calling the sales team but no one actually picks up the phone.     Can someone please explain how I can obtain a BAA.  This has become rather time consuming.  Need help!   Thank you 

I never expected an AI tool to feel like a writing partner—but then I discovered AI summaries. What started as a quick curiosity turned into something meaningful when AI not only captured my words but helped me distill them with clarity and heart. It was like meeting a quiet collaborator who could see the essence of what I was trying to say. One day, I uploaded a draft of an email that I wanted to send to one of my customers, I’d been tinkering with for days. I expected the AI to trim awkward sentences or polish phrasing—but it did so much more. It reshaped my thoughts, pulling out key themes I hadn’t clearly articulated myself: empathy, transformation, connection. It was as if the AI held up a mirror, showing me the deeper story behind my words. After a few more trials, I realized this wasn’t just an editing engine—it was a thinking partner. When I refined project ideas or drafted heartfelt messages, the AI summary chimed in with suggestions that deepened my storytelling. It wasn’t ab

Hi, I've been a customer of Zoom 3 years. I simply required to drop our license count from 32 to 20 and webinars from 2 for 1. Simple request yes? I started the process 6 weeks before annual renewal and with just 4 days to go i am left with nowhere to go. Under the dashboard and edit plans I cannot reduce the license count as it says:Your account has custom pricing. To decrease the license count, please contact us.So I did contact customer support - 5 weeks ago. Over several weeks I converse with an agent - I was clear from the start what I wanted, the reduction in licenses, but I had to jump through hoops and questions - the support ticket was BIIL0747142. It got to the point of actually reducing the licenses and suddenly the case/ticket is closed. I cannot reopen the ticket but my license count has not been reduced. My renewal is now just 2 weeks away. So I open another ticket - (BIL1170595) - I am again very clear on what I want. However, instead of actioning the request I get

This week’s Zoom update focuses on one thing: making everyday meetings more reliable and seamless across devices. Users should notice improvements right away, including faster and more consistent meeting joins, especially when launching Zoom from a browser, where previous delays have now been reduced. Webinar hosts will also benefit from fixes that improve Simulive playback stability, helping ensure sessions start with video and audio correctly aligned. In addition, several background issues have been addressed to improve overall stability. These include fixes for screen sharing interruptions, mobile app inconsistencies, and post-upgrade crashes that occasionally impacted desktop performance. 🔧 Key Improvements at a Glance• Faster, more reliable meeting launches from browsers• Improved Simulive webinar playback stability• Reduced screen sharing interruptions during active sessions• Mobile app contact and display fixes• General crash and performance improvements after updates 💡 Why it

Does zoom have a simple calculator, NOT a graphic, calculus, or advanced calculator that I can use with children?

Productivity is a measure of efficiency and output in various aspects of life, surrounding work, personal tasks, and overall goal achievement. It involves managing time, resources, and energy effectively to maximize output. Adopting strategies such as goal setting, prioritization, time management, and continuous improvement can significantly enhance productivity.While meetings usually serve as effective platforms for collaboration and aligning everyone, productivity can suffer if not well-executed. Have you ever experienced unproductive meetings, whether they involved planning additional meetings or reiterating known information, you understand the inefficiencies that can arise. However, this issue can be readily addressed by utilizing a survey tool, enabling you to gather information beforehand and establish a shared understanding prior to the actual meeting.   And speaking of enhancing productivity, let me introduce Zoom’s new Survey and Polls! This feature offers a seamless met

We're thrilled to announce something we've built just for you — the Zoom Customer Success Hub, now live on the Zoom Community!Why You'll Love It: No more hunting through emails, help centers, or multiple tabs. The Customer Success Hub brings together all the tools, resources, and support you need to succeed with Zoom, accessible anytime, anywhere. The Customer Success Hub is also designed to grow with you, providing the right resources at every stage of your Zoom journey, whether you're just getting started or a long-time customer. 🚀 Everything you need, all in one placeThe Customer Success Hub is your central destination for everything you need to maximize your Zoom experience:Onboarding guides – Get started quickly with step-by-step resources tailored to your needs Training & deep-dive webinars – Join live sessions with Zoom experts and learn best practices Learning clips – Watch on-demand tutorials at your own pace Success guides & adoption content – Drive engagement and ad

I'm a sucker for a good hub.

On Fedora 43, using zoom-7.0.0.1666-1.x86_64 (or the flatpak version), I get the system tray icon but no other windows show. I tried a few things, including running with XWayland, setting QT_QPA_PLATFORM=wayland, but nothing works. More details here: https://discussion.fedoraproject.org/t/zoom-no-window-showing/188177/13 as well as debugging information. Any idea how to fix this?

May is here and it’s packed with opportunities to level up your Zoom experience! If April flew by, May is your chance to get ahead. We’ve lined up a fresh set of sessions designed to help you unlock more value from your Zoom tools—whether you're optimizing workflows, exploring new features, or finding smarter ways to collaborate.This month, it’s all about working more efficiently, staying connected, and getting real answers to your real-world challenges—straight from the experts.      📅 What’s happening this May?📌 May 6 – Zoom Workplace Open Office Got questions about Zoom Workplace? Bring them in. From workflows to integrations, we’ll help you simplify collaboration and boost productivity. 📌 May 13 – Zoom Phone Open Office Fine-tune your Zoom Phone setup with practical tips on call flows, reporting, and admin controls—ideal for both admins and everyday users. 📌 May 14 – What’s New at Zoom Stay in the loop with the latest updates, including AI Companion 3.0, and discover what’s n

💭 Why Meeting Notes Still Matter in the AI EraEven with advanced collaboration tools, one challenge remains: capturing what matters during meetings. Between switching platforms, juggling chat messages, and tracking next steps, it’s easy for key insights to slip through the cracks. That’s where Zoom My Notes steps in. It centralizes your notes across all meeting types—Zoom, Teams, Google Meet, or in‑person—so you never lose context again.Unlike traditional note apps, My Notes doesn’t rely on bots or third‑party integrations. It’s built directly into Zoom Workplace, meaning your notes stay private by default and sync seamlessly with your account. You can type freely during meetings, then let AI Companion enhance them afterward with summaries, action items, and follow‑up suggestions. 🔒 ⚙️ From Notes to Next Steps: How AI Companion Adds ValueThe real power of My Notes comes from its integration with AI Companion 3.0. After a meeting, AI Companion can:✅ Summarize discussions into concise

The Zoom Phone Power Pack you trusted before is now even better—with enhanced features, smarter capabilities, and a new name: Customer Engagement Pack. Experience the same powerful solution you loved, now redesigned to help teams communicate faster, collaborate better, and deliver exceptional customer experiences.In today’s fast-paced business world, customers expect quick responses, smooth communication, and personalized support. Whether it’s a missed call, delayed text reply, or difficulty routing inquiries, every interaction matters. That’s where the Zoom Customer Engagement Pack comes in — a powerful add-on for Zoom Phone designed to help businesses respond faster, stay organized, and deliver outstanding customer experiences.What is Zoom Customer Engagement Pack?The Customer Engagement Pack is an advanced communication solution built into Zoom Phone. It gives teams the tools they need to handle customer calls, SMS messaging, analytics, and team coordination — all without the comple

Zoom introduced Personal Workflows, a feature designed to help users create their own "personal operating system" inside Zoom Workplace. Instead of juggling multiple apps or remembering endless to-dos, users can now design simple, automated flows that capture, organize, and execute tasks across meetings, chat, mail, and docs.At its core, Personal Workflows is about reducing friction. It helps users capture ideas, organize them into actionable steps, review progress, and execute—all without leaving Zoom. Whether you’re a project manager tracking deliverables, a teacher organizing lesson summaries, or a sales rep following up on client calls, Personal Workflows adapts to your rhythm.Here’s how it works:Capture – Automatically collect meeting notes, chat highlights, or AI Companion summaries into a single workspace. Organize – Convert those insights into clear next steps, assign categories, and set reminders. Review – Schedule daily or weekly check-ins to reflect on progress and adjust pr