Customer Success

Over the past couple years, but the last year in particular, the utility of Zoom has been undermined by spam.Zoom’s strategy has been to offload this problem to its customers.“Just Unsubscribe”Zooms unsubscribe utility simply DOES NOT WORK.  For the umpteenth time, here’s the proof.  All of these are from one account.  I unsubscribed after every email (you’re welcome for the free labor)  “Just fill out our Trust & Safety Forms”Honestly, all you need to do is look in your OWN spam folders and imagine taking the time out of YOUR day to navigate to some company’s trust and safety form and fill it all out.   It takes minutes.I’ve received a dozen Zoom spam messages in the past day..  Just exactly how much free labor do you want from us?ZOOM’S SUPPORT STRATEGY UNDERMINES ITS PRODUCT STRATEGYZoom bills itself as an AI company.  Yet their AI capabilities seemingly can’t recognize these exquisitely simple spam patterns.  You can’t provide unsubscribe that works.  You can’t create a 1-click

Hola, su ayuda por fa, requiero obtener los datos de las personas que se inscribieron al curso. previamente diligenciaron el formulario de registro, pero no se donde lo obtengo (no es el de record de reunión, ese ya lo tengo)

Community-sourcing! Personally, I’ve found that other than functioning as an aesthetically displeasing ‘skin’ with less access to intuitive operations and worse color contrast (that also disregards our previously-set branding choices and still fluctuates between Sentence case and Title Case with reckless abandon - classic Zoom), there’s no significant user/admin-facing functional difference between the ‘new experience’ and the old one (required migration on September 30th, 2026).I’m a grumpy-grump, but I’m ready to listen/learn. I am legitimately curious to know a.) if anyone finds the new experience to be a quality-of-life improvement and b.) why? I also expect that there are some changes under the hood that the new experience facilitates - would be great to hear from Zoom as to what we can expect with this in play after forced transitions at the end of the month. 

I am having an issue with a Zoom webhook event subscription. The endpoint URL is not being validated successfully, even though the endpoint is available and responding. I have checked the webhook configuration and endpoint settings, but the validation still fails. Has anyone experienced this issue or knows what could cause it?

If your Zoom billing portal shows Tax Exempt: Pending and it feels like it's been stuck there forever — you're not alone, and there's a clear path to get it sorted. Here's what that status actually means and exactly what to do next. What “Pending / Under Review” Really MeansWhen you submit a tax exemption request, Zoom's billing team has to review and validate your documentation before flipping your account to exempt. While that review is happening, your account sits in a Pending state. You'll typically see a message like this in the Sold To Contact section of your billing portal:"Your tax exemption status is currently under review. You may be charged tax upon placing an order. Should your exemption be approved, we will credit all refundable taxes/fees to your account."The important takeaway: you're protected financially. If tax is charged while your request is pending, Zoom credits back all refundable taxes and fees once the exemption is approved. So a "Pending" status doesn't mean yo

August is the perfect time to refresh your Zoom knowledge, discover new ways to work smarter, and set yourself up for success for the months ahead.Whether you're an IT Admin, Account Owner, or everyday Zoom user, our August Customer Success Live Sessions are designed to help you get even more value from your Zoom investment. Join Zoom product experts for interactive webinars featuring live demonstrations, best practices, and practical tips you can put into action right away. 📅 August Sessions 📊 August 6 — Zoom CX Insights: See What Your Customer Data Is Really Telling You Discover Zoom CX Insights, an AI-native experience built for customer experience teams. We'll showcase its core capabilities through live demos, explore how it uncovers customer trends and emerging issues, and share real-world examples of how organizations are using these insights to improve customer experiences. ✨ August 13 — What's New at Zoom: July Releases Stay up to date with the latest Zoom innovations

The way organizations communicate is evolving, and Zoom Phone continues to expand beyond traditional business telephony by bringing more intelligent, AI-powered capabilities into everyday calling experiences.With the latest advancements in Zoom Phone, organizations can move beyond simply connecting calls and start gaining more insights, improving efficiency, and creating better experiences for both employees and customers.What’s New with Zoom Phone?AI-Powered Call InsightsZoom Phone is helping organizations better understand conversations by providing intelligent insights that can help teams identify trends, improve productivity, and make more informed decisions.Instead of spending time manually reviewing calls or gathering information, teams can leverage AI to surface meaningful insights and focus on taking action. Enhancements to AI Receptionist and Virtual Agent ExperiencesAI-powered customer interactions are becoming an important part of modern communication strategies. Improvement

As we head into a new school year, I wanted to share some of the exciting Zoom innovations that are making a real difference in classrooms — whether you're in K-12, higher ed, or supporting educators behind the scenes.I recently attended Zoom's Back-to-School webinar, and honestly, there's a lot to be excited about. Here are the highlights:What's New in Zoom Workplace for EducationDynamic Gallery View — No more empty backgrounds or half-cropped shoulders. Zoom now intelligently fills your meeting window with faces, making large lecture sessions and office hours feel more connected.Customizable Captions — Captions got a major upgrade! You can now pin them below shared content, change the size, adjust the color, and Zoom's improved speech AI makes them more accurate than ever. A huge win for accessibility.Browser Tab Sharing — Share just one tab — not your whole screen. Perfect for faculty who want to show content in an LMS or website without accidentally exposing other open tabs.AI-Gene

Hello. Recently Zoom disappeared on my Mac. After reinstalling, an X appears on the app icon and won’t open. I have Sequoia 15.7.8.

Every month we share a recap of new products, features, ZLC courses, business updates, and more with account admins and owners in our What's New at Zoom email newsletter. Take a look at all that's happened at Zoom within the last month, with some additional announcements about upcoming happenings. Download the latest version of the Zoom desktop client to access all these features and more. And remember to check out our release notes for a complete list of past releases across the Zoom platform.  Zoom Learning Center Updates Learning in your preferred language has never been easier - We’ve revamped the Zoom Learning Center catalog with buttons that take you to global language options with a single click. Easily browse and enroll in a variety of courses in English, German, French, Italian, Spanish, Portuguese, Japanese, and Korean.Create a seamless hybrid experience with Workspace Reservation - Whether you’re a user or admin, learn how to make Workspace

Okay, I have to share this because I feel like not enough people are talking about it.Zoom just rolled out three tools that I think are going to change how a lot of us work — Zoom Paper, Zoom Slides, and Zoom Sheets. And yes, they are exactly what they sound like. A document editor, a presentation builder, and a spreadsheet tool — all living inside Zoom.I know what you might be thinking: "Do we really need another doc tool?"Please hear me out.  Zoom Paper — For Everything You'd Normally Open a Doc ForZoom Paper is a full collaborative document editor built right into Zoom. You can:Create and format documents from scratch Leave comments and collaborate with teammates in real time Organize and share docs within your Zoom workspace Export to Word, Google Docs, or PDF when you need to share outside of ZoomNo extra subscriptions. No switching apps. Just open it and start writing.Zoom PaperZoom Slides — Because Your Next Presentation Shouldn't Take All DayZoom Slides is a presentation builde

カスタマーエクスペリエンス（CX）分野は急速に進化しています。企業は、高まり続ける顧客の期待と AI 革命に対応するにはスピードが不可欠であることを、急速に認識しつつあります。企業の間では、顧客から求められ、期待されているインタラクションを確実に顧客に提供するには、コンタクト センター業務だけでなく、接客機会のある部門すべてを評価することが急務であるとの認識が高まっています。Zoom は自社のCXソリューション全体で「Zoom ならではのスピード」を発揮し、前進しています。お客様と協力し、お客様を常に競合の一歩先へと後押しする実用的な AI 搭載型ソリューションを提供しています。Zoom が今後予定しているイノベーションは、顧客のジャーニーのあらゆる段階で、よりよい体験を顧客、エージェント、従業員に提供するように設計されています。 それでは Zoom Contact Center の更新から見ていきましょう。 顧客が今いる場所でミーティングする 電話よりもテキストが好きな人がいるように、顧客が好むコミュニケーション方法もさまざまです。連絡チャネルを選択するオプションを顧客に提供することも、顧客の都合・状況・場所を尊重した接客方法です。このたび WhatsApp の顧客とも Zoom Contact Center で会話を交わせるようになりました。また別の新しい更新では、エージェントが Gmail からの着信メールにデスクトップから直接返信できるため、エージェントがアプリを切り替えなくてはならない回数が最小限となります。 時間を節約し、問題をより効率的に解決 アプリの切り替えを削減する観点でも、使い慣れた Zoom 体験のまま、すべてが 1 つの画面に表示されるため、エージェントは顧客とのインタラクションを簡単にカスタマイズし、エンゲージメントの時間を短縮できます。エージェントのデスクトップ内で、カスタムデータまたはサードパーティ データで構築された独自のアプリケーションに直接アクセスする機能を、近日中にリリース予定です。顧客に関するさらに詳細なインサイトを活用できるようになるため、エージェントは、よりパーソナライズされ、より迅速なサービスを提供できるようになります。 インタラクショ

Did zoom recently make changes to the home page?

 Let me ask you something how much of your day is spent on things that don't actually need you? Typing up meeting notes. Logging CRM updates. Sending the same follow-up email for the third time this week. It adds up fast, and it's quietly eating into the hours you should be spending on strategy, relationships, and the work that actually moves the needle.That's where AI agents come in. Not as a fancy add-on you'll forget about in a week but as a genuine shift in how you operate. Think of it less like a tool and more like handing off the busywork to a teammate who never drops the ball. Here's what that actually looks like in practice;You stop being your own secretary after every meeting. Instead of scrambling to write up notes and chase action items, your agent captures the summary, pulls out the next steps, and sends the follow-up — all before you've even closed the meeting window. You walk out of a call and the work is already done. Your CRM stays current without you touching it. If yo

Meetings are often just one part of the work. There's also the preparation beforehand and the follow-up afterward — and that's where many of us spend more time than we realize.Whether you're creating a presentation, organizing ideas in a document, updating a spreadsheet, or collaborating on a project, staying on top of everything can feel like a juggling act.Imagine spending less time switching between tasks and more time focusing on the work that matters most.  Before ZoomMate With ZoomMate Before the meeting Creating Slides for your presentation and making last-minute edits. Organizing ideas in Paper or gathering feedback from teammates. Updating Sheets with project details, timelines, or meeting agendas. Using Canvas to brainstorm, map out ideas, or prepare discussion points. Double-checking that everything is ready before the meeting begins. Before the meeting Spend less time getting organized and more time refining your ideas. Prepare pr

Hey Zoom Community!👋🏼 Whether you're an admin, end user, or just getting started with a new Zoom product, we've got you covered this July with a full lineup of live training sessions, on-demand resources, and targeted deep dives — all designed to help you and your team get the most out of Zoom. 📚 New Live Training Sessions (also available on-demand)      Get hands-on training across the full Zoom product suite. Click to register:ZoomMate Customer Training - Register Here ZCX Quality Management Training - Register Here CX Analytics Training - Register Here ZVA Chat Agent Admin Training - Register Here 🔍 What's New & Targeted Sessions      Don't miss these focused sessions spotlighting the latest Zoom innovations:📅 July 1, 15 & 29 — Zoom Events & Webinars Office Hours Drop in, ask questions, and get expert guidance on Zoom Events & Webinars. Open to all! 📅 July 7 — The Modern Zoom Meeting: How AI Turns Conversations to Completion Meet your new personal chief of sta

Did you know that Zoom's AI Studio isn't just for the benefit of your Virtual Agents & AI Expert Assist users? You can utilise a number of AI Studio components to help people from across your business.Check out this week's #apieceofCX video on YouTube; 

Transform the Way You Create and Present Content Zoom Canvas (formerly Zoom Docs) is an AI-first collaborative workspace designed to help teams create polished documents, dynamic presentations, project plans, and knowledge repositories—all within the Zoom ecosystem.Highlights Polished View: Present with ConfidenceTurn documents into visually engaging presentations with a single click using Polished View.Benefits:Convert documents into presentation-ready formats instantly. Display content in a clean, professional layout during meetings. Eliminate the need to recreate slides in separate presentation tools. Keep documents and presentations synchronized, ensuring everyone sees the latest version.Default Meeting Summary Document Choose from the reader friendly format to generate I used the Dashboard format to convert the word summary to a dashboard presentation in an instant. Zoom AI Powered ProductivityLeverage Zoom AI to accelerate content creation and improve collaboration.Zoom AI Powere

Happening LIVE 6/25 @ 12pm EST - See a day in the life of ZoomMate turning conversations into action plans, workflows, and deliverables across the tools your teams already use. Secure my spot!  In this live session, you’ll see ZoomMate in action across real enterprise workflows:Use agentic search to surface insights across meetings, chats, and enterprise apps Trigger automated workflows across tools your teams already use Generate agendas, action plans, and deliverables from conversations Evaluate ZoomMate as a consolidation layer to reduce AI tool sprawl and governance complexity Connect Zoom context to external systems via MCP integrations

I wasn’t sure where to post this, but I wanted to offer some kudos. I have used Linux as a primary workstation/laptop at work for 25 years ( currently Kubuntu 24.04 ).  In the recent past the Zoom client has been “OK”, usable, but clunky, and unstable.  Had some features, but still felt behind.   Version 7.0.5 feels more like a major version update, or at least a minor version.  This version crashes less, lets go of GPU resources, and the UI is more responsive - and the chat is getting closer to a full “dark mode”.    I just wanted to let the devs know Linux users notice the updates. Thanks

☀️ June is here and so are new ways to get more from Zoom. A new month means new opportunities to make the most of your Zoom tools and June is packed with expert-led sessions to help you do exactly that. Whether you're looking to streamline workflows, explore the latest product updates, unlock more value from your existing setup, or see what’s coming next across the Zoom platform, we’ve got something for you. From hands-on Open Office sessions to exciting product spotlights and major announcements, this month is all about helping you work smarter, collaborate better, and get practical answers you can apply right away. 📅 What’s happening this June?📌 June 3 – Zoom Workplace Open Office Got questions about Zoom Workplace? Bring them in. From workflows to integrations, our experts are here to help you simplify collaboration and boost productivity. 📌 June 4 – Driving ROI with Zoom Revenue Accelerator: Top Use Cases from the Experts Whether you started using Zoom Revenue Accelerator rece

Okay, I am in a pickle. I received an invoice from Zoom and I do not wish to pay it because I do not need a 2026 subsription.Plus, I do not have access to my prior email or my prior credit card associated with the account. I also do not have my password.There is no email address for Zoom support and they keep telling me I need to login for support, but I can’t because I do not have access to my information anymore.What do i do?