Customer Success

カスタマーエクスペリエンス（CX）分野は急速に進化しています。企業は、高まり続ける顧客の期待と AI 革命に対応するにはスピードが不可欠であることを、急速に認識しつつあります。企業の間では、顧客から求められ、期待されているインタラクションを確実に顧客に提供するには、コンタクト センター業務だけでなく、接客機会のある部門すべてを評価することが急務であるとの認識が高まっています。Zoom は自社のCXソリューション全体で「Zoom ならではのスピード」を発揮し、前進しています。お客様と協力し、お客様を常に競合の一歩先へと後押しする実用的な AI 搭載型ソリューションを提供しています。Zoom が今後予定しているイノベーションは、顧客のジャーニーのあらゆる段階で、よりよい体験を顧客、エージェント、従業員に提供するように設計されています。 それでは Zoom Contact Center の更新から見ていきましょう。 顧客が今いる場所でミーティングする 電話よりもテキストが好きな人がいるように、顧客が好むコミュニケーション方法もさまざまです。連絡チャネルを選択するオプションを顧客に提供することも、顧客の都合・状況・場所を尊重した接客方法です。このたび WhatsApp の顧客とも Zoom Contact Center で会話を交わせるようになりました。また別の新しい更新では、エージェントが Gmail からの着信メールにデスクトップから直接返信できるため、エージェントがアプリを切り替えなくてはならない回数が最小限となります。 時間を節約し、問題をより効率的に解決 アプリの切り替えを削減する観点でも、使い慣れた Zoom 体験のまま、すべてが 1 つの画面に表示されるため、エージェントは顧客とのインタラクションを簡単にカスタマイズし、エンゲージメントの時間を短縮できます。エージェントのデスクトップ内で、カスタムデータまたはサードパーティ データで構築された独自のアプリケーションに直接アクセスする機能を、近日中にリリース予定です。顧客に関するさらに詳細なインサイトを活用できるようになるため、エージェントは、よりパーソナライズされ、より迅速なサービスを提供できるようになります。 インタラクショ

Did zoom recently make changes to the home page?

Did you know that Zoom's AI Studio isn't just for the benefit of your Virtual Agents & AI Expert Assist users? You can utilise a number of AI Studio components to help people from across your business.Check out this week's #apieceofCX video on YouTube; 

Transform the Way You Create and Present Content Zoom Canvas (formerly Zoom Docs) is an AI-first collaborative workspace designed to help teams create polished documents, dynamic presentations, project plans, and knowledge repositories—all within the Zoom ecosystem.Highlights Polished View: Present with ConfidenceTurn documents into visually engaging presentations with a single click using Polished View.Benefits:Convert documents into presentation-ready formats instantly. Display content in a clean, professional layout during meetings. Eliminate the need to recreate slides in separate presentation tools. Keep documents and presentations synchronized, ensuring everyone sees the latest version.Default Meeting Summary Document Choose from the reader friendly format to generate I used the Dashboard format to convert the word summary to a dashboard presentation in an instant. Zoom AI Powered ProductivityLeverage Zoom AI to accelerate content creation and improve collaboration.Zoom AI Powere

Happening LIVE 6/25 @ 12pm EST - See a day in the life of ZoomMate turning conversations into action plans, workflows, and deliverables across the tools your teams already use. Secure my spot!  In this live session, you’ll see ZoomMate in action across real enterprise workflows:Use agentic search to surface insights across meetings, chats, and enterprise apps Trigger automated workflows across tools your teams already use Generate agendas, action plans, and deliverables from conversations Evaluate ZoomMate as a consolidation layer to reduce AI tool sprawl and governance complexity Connect Zoom context to external systems via MCP integrations

I wasn’t sure where to post this, but I wanted to offer some kudos. I have used Linux as a primary workstation/laptop at work for 25 years ( currently Kubuntu 24.04 ).  In the recent past the Zoom client has been “OK”, usable, but clunky, and unstable.  Had some features, but still felt behind.   Version 7.0.5 feels more like a major version update, or at least a minor version.  This version crashes less, lets go of GPU resources, and the UI is more responsive - and the chat is getting closer to a full “dark mode”.    I just wanted to let the devs know Linux users notice the updates. Thanks

☀️ June is here and so are new ways to get more from Zoom. A new month means new opportunities to make the most of your Zoom tools and June is packed with expert-led sessions to help you do exactly that. Whether you're looking to streamline workflows, explore the latest product updates, unlock more value from your existing setup, or see what’s coming next across the Zoom platform, we’ve got something for you. From hands-on Open Office sessions to exciting product spotlights and major announcements, this month is all about helping you work smarter, collaborate better, and get practical answers you can apply right away. 📅 What’s happening this June?📌 June 3 – Zoom Workplace Open Office Got questions about Zoom Workplace? Bring them in. From workflows to integrations, our experts are here to help you simplify collaboration and boost productivity. 📌 June 4 – Driving ROI with Zoom Revenue Accelerator: Top Use Cases from the Experts Whether you started using Zoom Revenue Accelerator rece

Okay, I am in a pickle. I received an invoice from Zoom and I do not wish to pay it because I do not need a 2026 subsription.Plus, I do not have access to my prior email or my prior credit card associated with the account. I also do not have my password.There is no email address for Zoom support and they keep telling me I need to login for support, but I can’t because I do not have access to my information anymore.What do i do?

Zoomies!If you've been keeping up with Zoom lately, you might have noticed something new popping up in your workspace. Something that feels less like a tool and more like… a coworker. A really, really efficient one.Say hello to ZoomMate. So What Is ZoomMate?ZoomMate is Zoom's agentic AI — and before that word makes your eyes glaze over, let me put it simply: it doesn't just help you think about work. It helps you finish work.It went live on June 1, 2026, and it's already changing how people operate inside Zoom. Think of it as the teammate who never forgets a detail, never drops the ball on follow-ups, and somehow always knows where that one document is hiding. What Can It Actually Do?ZoomMate works across three big areas, and all of them are designed to take the friction out of your day:Search That Actually Understands YouEver spent 20 minutes digging through old meeting recordings trying to find that one thing someone said three weeks ago? ZoomMate searches across your meetings, chats

This week you might have noticed a new icon, encouraging you to turn on the new Zoom Admin Center experience. In this short video we take a look & there is a lot to like. I can see a lot less scrolling in the future.  

Leave a Review, Receive a Badge! Why leave a customer review? Want to help others make smarter decisions and showcase your Zoom expertise?TrustRadius is a trusted review platform where real customer insights help buyers choose with confidence. In fact, peer reviews are one of the top resources people rely on when evaluating products. Your voice truly makes a difference.As a valued member of the Zoom Community, you’re on the front lines of how Zoom is used every day. We’d love for you to share your experience: what’s working, what stands out, and how Zoom supports your work. Your review not only highlights your expertise but also helps guide others in the community.Plus, your feedback plays a key role in helping Zoom earn yearly TrustRadius Top Rated and Buyer’s Choice Awards, which are based on review volume, ratings, and customer recommendations!If Zoom has made an impact for you, we’d really appreciate you taking a few minutes to leave a review. Your insight helps others and helps us

Hello everyone,I am currently exploring Biomedical Science and Medical Biotechnology as potential study paths. I would like to understand the main differences between these two fields in terms of career opportunities, research areas, and industry demand.I am especially interested in healthcare and laboratory research, and I would appreciate any advice from students or professionals who have experience in these fields.Thank you for your support.

Hi. I have spent a few hours looking up how to set up Zoom healthcare.  I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare.  Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint.  I have tried calling the sales team but no one actually picks up the phone.     Can someone please explain how I can obtain a BAA.  This has become rather time consuming.  Need help!   Thank you 

I never expected an AI tool to feel like a writing partner—but then I discovered AI summaries. What started as a quick curiosity turned into something meaningful when AI not only captured my words but helped me distill them with clarity and heart. It was like meeting a quiet collaborator who could see the essence of what I was trying to say. One day, I uploaded a draft of an email that I wanted to send to one of my customers, I’d been tinkering with for days. I expected the AI to trim awkward sentences or polish phrasing—but it did so much more. It reshaped my thoughts, pulling out key themes I hadn’t clearly articulated myself: empathy, transformation, connection. It was as if the AI held up a mirror, showing me the deeper story behind my words. After a few more trials, I realized this wasn’t just an editing engine—it was a thinking partner. When I refined project ideas or drafted heartfelt messages, the AI summary chimed in with suggestions that deepened my storytelling. It wasn’t ab

Hi, I've been a customer of Zoom 3 years. I simply required to drop our license count from 32 to 20 and webinars from 2 for 1. Simple request yes? I started the process 6 weeks before annual renewal and with just 4 days to go i am left with nowhere to go. Under the dashboard and edit plans I cannot reduce the license count as it says:Your account has custom pricing. To decrease the license count, please contact us.So I did contact customer support - 5 weeks ago. Over several weeks I converse with an agent - I was clear from the start what I wanted, the reduction in licenses, but I had to jump through hoops and questions - the support ticket was BIIL0747142. It got to the point of actually reducing the licenses and suddenly the case/ticket is closed. I cannot reopen the ticket but my license count has not been reduced. My renewal is now just 2 weeks away. So I open another ticket - (BIL1170595) - I am again very clear on what I want. However, instead of actioning the request I get

This week’s Zoom update focuses on one thing: making everyday meetings more reliable and seamless across devices. Users should notice improvements right away, including faster and more consistent meeting joins, especially when launching Zoom from a browser, where previous delays have now been reduced. Webinar hosts will also benefit from fixes that improve Simulive playback stability, helping ensure sessions start with video and audio correctly aligned. In addition, several background issues have been addressed to improve overall stability. These include fixes for screen sharing interruptions, mobile app inconsistencies, and post-upgrade crashes that occasionally impacted desktop performance. 🔧 Key Improvements at a Glance• Faster, more reliable meeting launches from browsers• Improved Simulive webinar playback stability• Reduced screen sharing interruptions during active sessions• Mobile app contact and display fixes• General crash and performance improvements after updates 💡 Why it

Does zoom have a simple calculator, NOT a graphic, calculus, or advanced calculator that I can use with children?

Productivity is a measure of efficiency and output in various aspects of life, surrounding work, personal tasks, and overall goal achievement. It involves managing time, resources, and energy effectively to maximize output. Adopting strategies such as goal setting, prioritization, time management, and continuous improvement can significantly enhance productivity.While meetings usually serve as effective platforms for collaboration and aligning everyone, productivity can suffer if not well-executed. Have you ever experienced unproductive meetings, whether they involved planning additional meetings or reiterating known information, you understand the inefficiencies that can arise. However, this issue can be readily addressed by utilizing a survey tool, enabling you to gather information beforehand and establish a shared understanding prior to the actual meeting.   And speaking of enhancing productivity, let me introduce Zoom’s new Survey and Polls! This feature offers a seamless met

We're thrilled to announce something we've built just for you — the Zoom Customer Success Hub, now live on the Zoom Community!Why You'll Love It: No more hunting through emails, help centers, or multiple tabs. The Customer Success Hub brings together all the tools, resources, and support you need to succeed with Zoom, accessible anytime, anywhere. The Customer Success Hub is also designed to grow with you, providing the right resources at every stage of your Zoom journey, whether you're just getting started or a long-time customer. 🚀 Everything you need, all in one placeThe Customer Success Hub is your central destination for everything you need to maximize your Zoom experience:Onboarding guides – Get started quickly with step-by-step resources tailored to your needs Training & deep-dive webinars – Join live sessions with Zoom experts and learn best practices Learning clips – Watch on-demand tutorials at your own pace Success guides & adoption content – Drive engagement and ad

I'm a sucker for a good hub.

On Fedora 43, using zoom-7.0.0.1666-1.x86_64 (or the flatpak version), I get the system tray icon but no other windows show. I tried a few things, including running with XWayland, setting QT_QPA_PLATFORM=wayland, but nothing works. More details here: https://discussion.fedoraproject.org/t/zoom-no-window-showing/188177/13 as well as debugging information. Any idea how to fix this?