The absolute state of Zoom
Over the past couple years, but the last year in particular, the utility of Zoom has been undermined by spam.
Zoom’s strategy has been to offload this problem to its customers.
“Just Unsubscribe”
Zooms unsubscribe utility simply DOES NOT WORK. For the umpteenth time, here’s the proof. All of these are from one account. I unsubscribed after every email (you’re welcome for the free labor)
“Just fill out our Trust & Safety Forms”
Honestly, all you need to do is look in your OWN spam folders and imagine taking the time out of YOUR day to navigate to some company’s trust and safety form and fill it all out. It takes minutes.
I’ve received a dozen Zoom spam messages in the past day.. Just exactly how much free labor do you want from us?
ZOOM’S SUPPORT STRATEGY UNDERMINES ITS PRODUCT STRATEGY
Zoom bills itself as an AI company. Yet their AI capabilities seemingly can’t recognize these exquisitely simple spam patterns. You can’t provide unsubscribe that works. You can’t create a 1-click Trust & Safety report. You can’t accelerate development of anti-spam measures with your amazing AI capabilities? Yet we’re supposed to believe your AI solutions are going to provide us more value as Zoom customers?