"New Experience" in Web Portal - Anyone actually a fan? | Community
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bstrelko
Community Champion | Customer
Community Champion | Customer
September 3, 2026
Question

"New Experience" in Web Portal - Anyone actually a fan?

Community-sourcing!

 

Personally, I’ve found that other than functioning as an aesthetically displeasing ‘skin’ with less access to intuitive operations and worse color contrast (that also disregards our previously-set branding choices and still fluctuates between Sentence case and Title Case with reckless abandon - classic Zoom), there’s no significant user/admin-facing functional difference between the ‘new experience’ and the old one (required migration on September 30th, 2026).

I’m a grumpy-grump, but I’m ready to listen/learn. I am legitimately curious to know a.) if anyone finds the new experience to be a quality-of-life improvement and b.) why?

 

I also expect that there are some changes under the hood that the new experience facilitates - would be great to hear from Zoom as to what we can expect with this in play after forced transitions at the end of the month.

 

    1 reply

    New Member
    October 9, 2026

    I think it’s pretty bad. I use the Zoom reports weekly for attendance tracking for training in my job, and the clickpath to get there now is the least intuitive thing I could imagine. I had to go to 2 different support articles to figure out where it is now, after looking around myself for a few minutes to no avail. (Spoiler, it’s in your account panel for some reason). All the titles of the “products” aren’t clear what each contains. Sorry I don’t have a different view for you but I agree!

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