Community Resources

I have a zoom workplace pro account having 100 users capacity I have cancelled that subscription, now I need to upgrade subscription with 250 users Not able to do so It is asking us to contact to zoom to make changes @zoom 

  How do you keep students engaged on Zoom after the “new school year” excitement wears off? 🎒💻 With a new school year just starting for some and already underway for others, we would love to hear from YOU. Whether it’s interactive tools like Whiteboard or Polls, fun games between lessons, or creative breakout room activities, we’d love to hear your favorite ways to keep students active and involved during virtual class time.   Share your go-to tips, success stories, and any fun surprises you’ve tried in the replies below 👇   --   I'll go first! When I worked in education, one of my favorite ways to keep students engaged was by encouraging the use of meeting reactions❤️👍🎉. This was especially effective with students who were more shy in class but still wanted to show that they were listening and engaging with the content being presented to them.   --------------------------------------------------

I'm working with a group who recently lost the person who set up their zoom account. Sadly, the death was unexpected, and we're struggling to access the account. While we work through the usual options, which all seem to require access to his email account, I'm wondering - if password recovery efforts are not successful, how do we cancel the account? I'm aware that there will be a forced autopay coming up next year that would be a terrible insult to our grief, if this is not properly handled before then. The account was set up in April, and has never been used. We do have billing info and someone who has fiscal authorities, which is how we discovered that there was an account - we noticed it on the bank statement.

Hello,I have changed my e-mail address at Zoom from a private Google address  to a business address. To access the Zoom account, I used the single sign-on system via a Google email address.After switching to the business email address, I was unable to log in to Zoom using either the business email address or the single sign-on system. So I cancelled the whole thing. However, I still can't log in to my Zoom account and I always get the following error message:"Signing in to your Zoom account is not possible with this method. Contact your IT administrator for instructions. (2.025)"The business IT support was unable to help me as my business address is no longer linked to Zoom. I can't get any further in the settings of my G-Mail address.How do I get access to this Zoom account again?Thank you & best regards

When signing into Zoom via Microsoft using @hotmail.com email address it automatically comes up link your account with Microsoft sends an email code.  When entering the code it then says verify and then goes to authenticate via zoom network.  This results in a network error.  In order to successfully link a microsoft login with Zoom you need to use either the Zoom Desktop App or the Web App.  All of my devices are on the same private personal use 1 gig bandwidth wifi.  This is fully a Zoom Network Error.   While on the Basic plan users are unable to submit support tickets or request phone calls. we are restricted to virtual suppport which is 100% inaccurate. 

What am I missing? I can connect Zoom to Google Calendar, but not to iCal? I'm on a Macbook Pro.

Hi,It seems that my IP is blocked by Cloudflare Ray ID when accessing all zoom services (zoom.com & apps).

After changing payment method from PayPal to a card:1. All my payment history vanished.2. I was charged a monthly fee immediately, though the fee has been already taken just a day before.No live chat support. Update:The money has been returned a few days later.

Received an email that looks like phishing but is cleverly made (header below).Is there a service at zoom I can forward this to to verify authenticity? email is from workflow at zuora.com-------------------------------------Zoom <***********> Unsubscribe6:34 PM (1 hour ago)to meZoom LogoSIGN INYour Payment Method on file is expiring soon!

I suspect my account was probably made before I was 16 years old. I likely didn't know about the minimum age, but also likely wouldn't have cared at the time.But now, I care about being honest in these things and apologize for the violation. I am above the minimum age now, but I want to know if there's anything I'm supposed to do about past violations.Thanks.

Hi,   I accidentally canceled my Zoom pro account and I want to reactivate it. I tried calling billing but am not getting through. I was already charged an annual fee for this year so I just want to use my subscription.    Any advice would be helpful.

I am unable to unsubscribe from email newsletters due to a few technical issues: (1) The "unsubscribe" link is not a link, just text.(2) After I click "update your preferences", it doesn't transfer my email address to the unsubscribe page. My email address doesn't appear as a value in the URL, and the email address field on the page is blank -- and also disabled so I can't type it in myself manually.(3) Probably because of issue #2, even after I disable all email options and choose to unsubscribe completely, when I reload the unsubscribe page it shows everything is enabled again. I assume this is because it didn't tie my selections with my email address as it wasn't transferred to the page. As a result, I continued to receive marketing emails after attempting to unsubscribe. Unfortunately, I haven't found a way to reach customer support to escalate my bug report to marketing or development to fix this issue. AI chat goes in circles, attempting to submit a ticket results

I am a teacher with a basic plan.  I would like to upgrade my account for one month to accommodate my Zoom Parent Teacher Conferences.  Is that possible and how much would that cost?

I purchased the Business plan around 7:30pm on Thursday (PST), but my subscription is still inactive. The message I received says, "We are still working on processing your transaction. You will receive an email with more information within 1-2 business days with an update. Please do not attempt your purchase again, as this may result in multiple charges." It has now been 33 hours with no update, and I'm getting frustrated. Is there a manual process involved? I expected the payment to be processed in real-time if it was valid; otherwise, it should have been rejected so I could try a different payment method. Has anyone else experienced this delay?Thanks

Up until now the Zoom (Workplace) Business account has required you to purchase a minimum of 10 user accounts at ~$2,000+ annual.Many places on the website still say a minimum purchase of 10 accounts is required.HOWEVER, on the "Plans & Pricing" page, apparently, it now allows me the option of upgrading from Zoom Workplace Pro to Zoom Workplace Business as a single (1) user for ~$219 annual.So, have they removed the 10 user account minimum and are now allowing a single user to get Business for $219 annually? (It seems to be a very new and welcome development, I was afraid to upgrade and be charged $2,000+ but it seems to say $219. I'm looking to get the expanded participants option of up to 300 as well as the 1080HD option that can be activated for 1-to-1 calls).

If I don't use Google SSO to sign in to Zoom, is network communication with "google.com" required?My organization's proxy device is blocking access to portal sites, including Google, and I am unable to log in, so I check the logs and see that it needs to communicate with "google.com".Is it normal to have this communication if I'm not signed in with Google SSO?

Buen día. Se debe eliminar la tarjeta de crédito de la configuración de zoom. Por las políticas internas solo debe usarse para el pago del servicio anual, pero NO puede estar ligada a la cuenta de zoom, NO se requiere cambiarla por otra tarjeta, solo borrarla de la configuración.  Aclaro que no se desea borrar la cuenta, solo la información de la tarjeta de crédito.  Gracias 

Como puedo actualizar mi cuenta por favor, pagué la renovación el 9 de Julio y me sale que solo tengo el plan d 40 minutos, gracias. 

I purchased the Zoom Pro plan, but my account is still showing as Basic. I need confirmation of the purchase and help assigning the license to my account.

Hello Zoom Community, I am encountering an issue while attempting to download a data export from my Zoom account via the web console.I initiated a data export request under the "Data & Privacy" section. The system successfully processed the request and generated a zip file, which is listed as being approximately 8MB in size. However, when I click the "Download" button for this generated file, I consistently receive a "No Permission" error. I am currently using a free Zoom account. Could anyone provide clarification on whether this "No Permission" error is expected behavior for free users when trying to download generated data exports, or if this indicates a technical issue? I have already tried the following troubleshooting steps:Waiting and retrying the download.Clearing my browser's cache and cookies.Attempting the download using different web browsers (Chrome, Safari, Firefox).Trying to download in Incognito/Private Browse mode.Temporarily disabling browser extens

How do you get help from a human being that works for Zoom? The chatbot was useless. Thanks! Figured it out: Just kept asking the Chatbot to let me talk to someone and suffered through that process.

I have been trying to get resolution to an issue that started SIX MONTHS ago. I have worked with two different account managers, a sales manager, and Zoom support and they have ALL stopped responding to my repeated emails. The last email I received from the sales manager I have been working with was over TWO MONTHS ago! Does anyone have any suggestions on how to escalate an issue? I would love to have the contact information for a senior manager of some sort but I'm sure that won't be easy to obtain. Any help would be greatly appreciated as I have spent WAY too much time and energy on this, and the lack of support and even replies to my multiple emails is simply inexcusable and abismal. Very frustrated with Zoom!!!

I would like to purchase a Webinar plan for 1 month. However, Zoom only allows me to pay up to July 30th because that’s when my current Meetings subscription expires.Right now, I can’t renew the Meetings plan because Zoom requires me to wait until the current paid period ends.Could you please advise me how I can proceed with paying for the Webinar package for 1 month?

Hi, My organization has a Zoom Workplace Business account. We are not a healthcare organization, but we need to follow HIPAA regulations in our work. I am researching the setup of a BAA specifically for future AI Companion usage. I am following this link https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751. However, when I go to Plans and Billing > Plan Management > Discover our other popular products, the Business Associate Agreement (US only) does not appear.  Can anyone help me find the BAA option for our account? 

IF I upgrade from my free Basic Plan to Pro Plan on the 24th of a month, when does it expire (if I want to cancel before it renews the next month)?