Unable to invite new user to have a Zoom account, post about it deleted | Community
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U
Newcomer
User5125098206
Newcomer
August 21, 2025
Question

Unable to invite new user to have a Zoom account, post about it deleted

  • August 21, 2025
  • 2 replies
  • 13 views

I have a new user I'm trying to invite to our Zoom account but the system isn't sending emails.  I posted about it before but someone deleted my question.  I should point out, since the last responder clearly didn't read what I wrote, that I am not trying to invite someone to a meeting.

 

We have a paid for Zoom account but for some reason I can't get support.  It's all a bit shoddy.

    2 replies

    MGSR
    Community Manager
    MGSR
    Community Manager
    August 21, 2025

    Hello @User5125098206,

    You can check out this article for troubleshooting receiving emails from Zoom.

    U
    Newcomer
    User5125098206Author
    Newcomer
    August 22, 2025

    I loathe chatbots.  It didn't help.  There was, as I suspected nothing wrong with my settings or the mailbox.  As I could see in the Exchange logs the issue was that Zoom wasn't sending the messages, this we discovered was because my user had ended up on a bounce list.  Once we cleared that it worked.  The utter lack of any kind of support until I cheated and borrowed a licence from a user was extremely frustrating.

      T
      Newcomer
      tocwave
      Newcomer
      December 28, 2025

      You were stuck on a Suppression List.

      What happened

      When Zoom's email server (the "sender") tried to deliver a message to your Exchange server, and it failed or was rejected once, Zoom's system automatically added your address to a "Bounce List" (or Suppression List). They do this to protect their sender reputation so they don't get flagged as a spammer by Microsoft.

      Why was it so hard to fix

      The Chatbot Blind spot: Chatbots are programmed to troubleshoot user errors (settings, passwords). They rarely have the "permission" to check internal database lists, such as a bounce registry.

      The "License" Wall: Most enterprise software companies now gate-keep human support behind a "Paid Seat" or "Admin" status. Without that borrowed license, their system didn't even recognize you as a person worth a human's time.

      How to prevent it next time

      If this happens again with another service, the fastest way to get a human is usually to say "Legal issue" or "Security vulnerability" to the chatbot. Those keywords often bypass the basic scripts and trigger a human response faster than "Technical support.

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