Locked out of main account - Lost 2FA and Backup Codes | Community
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Newcomer
January 2, 2026
Question

Locked out of main account - Lost 2FA and Backup Codes

  • January 2, 2026
  • 1 reply
  • 2 views

Hi, I am posting from this secondary account because I lost my 2FA device and backup codes for my primary Basic account. I cannot log in and the standard email support is not monitored for free users.

Can a moderator please help me to disable 2FA on my main account? I can provide the account details and verify my identity via Private Message. This is my primary account and it is extremely important for my work/studies. I would appreciate it if you could look into this as soon as possible. Thank you.

1 reply

jrmagno
Employee
Employee
January 8, 2026

Hi Randika317,

 

I know it has been a while since you initially posted, but I want to make sure you receive assistance.

I would suggest contacting Zoom support here: https://support.zoom.us/hc/en-us/articles/201362003 if you are still having issues with accessing your old email address.