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M
Newcomer
MPRachel
Newcomer
August 16, 2024
Question

Can't get live chat support

  • August 16, 2024
  • 3 replies
  • 7 views

I have a paid account but the chat bot says I cannot get support for my account, I have to use the community forums, why is this?

      3 replies

      MGSR
      Community Manager
      MGSR
      Community Manager
      August 16, 2024

      Hi @MPRachel,

      I'm sorry for the inconvenience. Live chat support is included as part of the service for customers on our Pro Plan who have more than $50 per month. You may check the support plans here.

      However, you can still receive support by submitting a ticket through our support system or engaging here in the community forums. Both of these options are available to help address your inquiries and provide assistance.
       



      Thank you for your understanding, and please let us know if you have any further questions.

      M
      Newcomer
      MPRachelAuthor
      Newcomer
      August 22, 2024

      When I purchased the plan many moons ago, it did not say live chat support for plans greater than $50. I think you still need to honor the plan I purchased years ago, which offered live chat support.

      M
      Newcomer
      Mardig
      Newcomer
      August 27, 2024

      Yes, this is a new twist and unfortunately, their chat bot is incredibly stupid.  Dumber than comcast and that's really, really stupid.

        M
        Newcomer
        MPRachelAuthor
        Newcomer
        August 28, 2024

         I wonder if it gets any dumber than Xfinity's bot. Good customer support is hard to find nowadays, but taking your money is easy.

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