How To Ask A Question or Start A Conversation

How To Ask A Question or Start A Conversation

We encourage you to first search the community for already posted questions and answers before submitting a new question. However, if you believe your question has not yet been asked, here are some helpful steps to follow for how to ask a good question.

There are two discussion content types in the community:

• Questions are for when you need a solution to help solve your problem.
• Conversations are for when you want to share an exciting use case, success story, or involve fellow community members in an open discussion (that may not warrant a true solution).

To ask a new question or start a conversation:

• Click the Start a discussion button on the relevant page.
• Select the type of topic you are creating.
• Type your Title. Tip: Make your subject clear and concise. To prevent duplicate questions, posts that may be similar to your subject will be suggested in a dropdown list.
• Select the relevant category by clicking the Choose your subject dropdown menu (e.g. select “Meetings” if your question is about Zoom Meetings).
• In the Description field, type your message. Provide as much detail as you can to help others best understand where you need support.
• Format and spell check your message, as needed.
• If applicable, choose a Tag.
• Click Post. Community peers and subject matter experts will then provide helpful replies to help solve your problem. Tip: Be sure to ask your question on the most relevant page. This will get your question in front of the appropriate experts, which will lead to a quicker response!