Community Resources

I have paid my all dues for updating my zoom. but still, it is Your account has an outstanding balance of $14.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. Click here to pay your outstanding invoice(s) or click here for support. this message why? 

Hi I am trying to purchase a zoom license.  need advice on that Trying to start a online tutoring through zoom. can i buy one license and use it for multiple times with multiple tutors. how does it work? Please advice 

Hi,  One of our admin account gathers 3 licences. The owner of the admin account left the organization (no access anymore to the former email adress). How can we transfer the owner account to another email adress ?  Thanks Mélanie ROLLAND  

Hi everyone, just wanted to know if there is a way to speak to someone at zoom.  my case is that I got a charge in Mexico for a plan of 1500 usd (anual) for zoomevents, but when anounced it did not show clearly that it was in US currency,  so since it was all their web site in español, I bought it and now I see the big big charge in MX pesos at my CC.   has anyone found a way to get the money back?  or at least to get a prorated charge ? I need to cancel it cause I cannot aforth it.  I already sent a ticket but no one has answered for days.    need help thanks. 

Back when Zoom emailed everyone to upgrade their plan or delete old files, I chose to upgrade so that I could save my recordings. But for the last month, whenever I record something it saves the file but, it is not available nor does it show under RECORDINGS. If this is the case, then, why am I being billed if the recording is not available and I don't have access to it? I mean, it will convert the file but it is not located in my Zoom account. Please help. Thank you.

We just got notice that our account was suspended for violating the Abuse section of Zoom's Acceptable Use Guidelines. We've lost all access to our account. We run public meetings and the recordings that we can no longer access are public record. I've put in an appeal but we need access to the recordings to send to a county client today. We also did not violate the TOS. 

I want to turn off OTP for one account but not all accounts. If this is not possible, can this be a request for development. 

Hi there; I'm here for an inquiry if anyone can help; how can I set a pay wall for my Zoom meeting?

I wanted to cancel my annual subscription by I accidentally changed my billing to monthly. How can I change my plan back to annual without extending my subscription from what it was before?

Hi! My problem is that for the last 2 or 3 months, Zoom cloud recording function stopped working since the volume of the recorded sessions has exceeded the paid plan (50 Gb instead of the allowed 5 Gb). When I went to the "invoices" section, it says that i need to pay for the last month only (March) - my tariff is Pro which is 17 dollars.  My question is - will the function of the recordings to the cloud start working again after paying the bill. How come that there were 50Gb that were still recorded with my tariff and why it suddenly stopped working exactly 2,5 months ago (in January)  What should I do  now? I still need to have my tariff saved and obviously I need to have an opportunity to record the sessions (while 5 Gb are quickly filled) 

Hello,I need to change my email address as the email i registered with got hacked and I no longer have access to that email... therefore i cannot confirm the change as requested... What can i do? 

I just got my Zoom line a few days ago and I need it to function with SMSs. I don't have a Tax ID number and I need this line for work purposes, in case my clients decide to text me. Is there a way I can maybe use my SSN and have it accepted?

Hi - been trying to update my credit card info on the Zoom site.  We are located in Canada and Zoom's system will not accept the change.  Keeps indicating a province needs to be identified but drop down menu is only US states.  Have been through all the help screens and even tried to set up second back up credit card with no success.  Tried to work through their chat support. Spent a hour on hold on the phone.  Any suggestions?

Does anyone know if there is a way to recover a recorded meeting from an account that isn't the "pro" version?  The recording was "saved to the cloud" but the account that saved it to the cloud doesn't even have the pro version of zoom so cannot access said cloud.  The account that zoom SHOULD have opened in does have that ability, but in this case it opened in the wrong account.  It's impossible to submit a ticket or chat with anyone or even call, since the account is such a low standing for zoom admin.

The company is located in a country in the EU. It is nowhere on the invoice from Zoom from which country Zoom sold. It only says my organization number and that I paid in euros.Did I pay too Zoom in USA or a country in Europe?The seller's organization number must be on an invoice in Europe.Is it sold from the USA? The address to Zoom is on the invoice. Zoom Video Communications Inc.55 Almaden Blvd, 6th FloorSan Jose, CA 95113

My meeting room only hold 300, I am paying $250+ per month and thought I had increased the size to 1000. what is it I need to do

I am using a free account because I cannot receive emails to my paid outlook.com account.  My paid account has OTP due to it "not recognizing my location".  What do I need to do?  

The cloud video recording took place during a paid subscription period. I was unable to save the cloud recording before the end of the paid subscription period and it is now missing.How can I access this cloud recording? Do I need to renew my paid subscription to get access to my previous cloud record or are there other options?

Please help me! I never subscribe annually, now i want to cancel my add on which is also subscribe monthly, but it is said like this: "unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle". Please, HELP! i never subscribe annually, so how can i wait until the end of my annual billing cycle??

i have bill to pay , but i want check that is the amount that i will pay is it monthly or just in this month ?

I have Zoon One Pro plan and Large meeting plan, but I still can't add webinars. Do I have to change it to different plan or I need to buy another plan for holding a webinars? 

How or where(In what section) do I enclude an alternative email address to receive notification /confirmation or codes when I encounter problems signing in.

account renew related 

I cancelled my account here in Brazil and you are charging me.  Please solve it as soon as possible since it is in my credit card. I have been trying to solve it for 3 days and this company is simple not helpful and it comes to cancelling account.

줌 사용관련해서 취소를 해달라고 2월에 상담했습니다.결제가 자동으로 연장되는지 몰랐습니다.1월부터사용하지않았으며이를 취소해달라고 상담했고 취소된줄알았습니다. 해지신청이 어디있는지 몰랐고 상담으로 해결된 줄 알았습니다. 또 결제가 요청이 오길래 다시 뒤져서 해지했고 이전에 사용은 안했기에 환불신청까지 했습니다. 1월부터 사용내역 없으며 이를 환불해주시길 바랍니다. 영어를 못해 한글로 씁니다.