Community Resources

Allo everyone, I changed my account email from 'email1' to 'email2' not knowing 'email2' was actually not designed to be used in Zoom. As i can't connect to my account with 'email2' , i can't neither switch back to 'email1' nor get my host ID to call technical support.  How can regain access to my account or get my host ID to get help?The only thing i have right now is an invoice that states my Zoom account number. Thanks and have a nice day, Lucie 

why i can't access to my cloud recordings and my plan is downgraded !!! how was that ??all the invoices are paid >>> please help with that  

Can't pay for subscription. Does anyone know what the problem is? I enter my real TIN.

Dear Sir or Madam, Based on my university policy, we can't use personal visa card or institute visa card for paying zoom account, but we can transfer via wire but we need your bank information as below:1-Bank name2-Bank Address3-Swift Code Best

Hi,  ich habe einen Hinweiß von zoom bekommen, dass in 10 tagen mein abo ausläuft. Da ich aber schon im Januar mein abo verlängert habe wundert mich das total. Ich finde zwar die Rechnung des Neune abos im Konto-Breich aber frage mich jetzt, ob das dann einfach ratlos über geht oder ob ich jetzt nochmal irgendwas tun muss? Hat da jemand Erfahrungen gesammelt. 

I continue to experience problems when I assign my Pro 1 License to my wife. We are the only two people on my account. When she needs to host a meeting, I assign the license to her. But when she tries to schedule her meeting, she is told she has basic rights and can only schedule a 40-minute meeting, despite the fact that I have assigned the license to her. This is not the first time we have experienced this problem which is irritating. I have reported it before. I normally sign out after assigning the license to her and today she shut down her Ipad and restarted it to no avail - she was only allowed a meeting of 40 minutes. Why does this problem keep re-occuring? 

Dear Zoom Team,         On march 31st 2023, I have done the payment on zoom user protal of 15000.But still showing basic free version. need help on this

Hi all,I have a private Zoom Account and now I've started my own business company I would like to transfer the account to a business account so that the costs can be taken in the company.Why a transfer? I would like to keep all the Zoom Meetings that are already scheduled. What changes? I assume the accountname changes. And also the bank account number from which the Zoom invoice costs are charged. How could I arrange this? Anyone knows this? Thanks in advance! Bye, Annemarie 

Hello,I hope someone can help me. Here's what it's about: I have a Pro Account. Another person is a member of this account with a Basic Account. Now this person has to hold larger meetings for no more than 4 months, partly in parallel to me. Can I temporarily upgrade the account for 2 times 2 months?Thank you very much.

It looks like a duplicate payment was made to my account in March 2023. Any way to find out?

Meanwhile i will activate the same. and will do payment. pls activate it today. its a request.

when i click on my photo the drop down only shows my name and logout. any ideas? i'd like to upgrade and of course, have all those options.  

Purchased the 500 large meeting upgrade, but now realize I will have more participants than estimated and need the 1000 license.  Can I somehow upgrade/exchange to the 1000 without forfeiting what I paid for the 500?  Or is the $50 I spent on the 500 wasted?  I can't find a way to contact a person in billing to help with this question.

I own a Pro License. There are only 2 users on my account - myself as the license owner, and my wife as a basic user. Previously when I am not using Zoom, I was able to assign my license to my wife to host meetings extending more than 40 minutes. However, lately when I assign the license to her (and I become a basic user) she is only able to host meetings lasting only 40 minutes. Why is this so? I think it is unfair (and uncompetitive) for Zoom to expect me to purchase another license for my wife to use my Zoom account to organize a meeting, especially when we are not concurrently holding meetings on Zoom at the same time. We also never hold meetings involving up to 50 people at a time.  

Hello, My organisation has the Pro version of Zoom. The website says that this allows us to have up to nine licenses. However, we only have one user, and when I try to add another user, it says there are no more licenses available and that I need to buy more. Then when I clicked on "purchase more licenses" it took me to a page to upgrade my account. I don't understand why I need to upgrade my account, if 9 licenses are included in pro. Can anyone help?Many thanks

I have had a zoom account for over six year that has had the sign-in email address NISHISKSI@THRIVENOWNUTRITION.COM Today I tried to sign-in and got a message that the email account is not registered. As a result of this issue, I am not able to access the account. The email address is still active and I receive emails from zoom regularly. How can I regain access to my account and get the recorded videos?

my account has completely disappeared.  password doesn't work and the forgot password tells me to set up a new account.  I was just billed on the 25th!  anyone know how i can get in touch with someone?  the phone number hangs up on me after going through the menu.  VERY FRUSTRATING!

To make payment, please send update invoice with remit to address.  and send a W-9

I am on the Basic plan and need to extend the time on a meeting I scheduled for Thursday.I am trying to buy the "Pay per meeting" option.When I click the "Buy Now" button, a pop-up appears. The popup is completely blank except for a blue button in the middle: "Take Survey" and underneath it "our survey takes about 2 minutes".There is no option to buy. If I click the Take Survey button, another blank window appears and the only thing I can do there is click the X to exit.So I end up nowhere. Thanks for your help!

selamat pagi,boleh dibantu, saya zoom pakai lisensi namun muncul notif 40 minute akan berakhir.mohon bantuan penjelasannya. Terima kasih

I recently received an email indicating the following: Your paid subscription has previously expired. You have lost access to Cloud Recordings. They will be set to be deleted from our systems in 30 days from the date of this email unless you renew your paid subscription. I want to know what cloud recordings are present on my account, but I cannot do so without subscribing. I'm not sure if a recording of my wedding is one of those recordings, back when I had a valid Pro account (my subscription later went to free a month later). Is there some way of ascertaining what recordings are present on the account, without being stuck behind a paywall just to find out? This doesn't seem right.

I had a free account under my 1st email address.  With my 2nd address, I have a licensed account.  I thought I deleted my free account but, when I went to my licensed account and tried to change the email to my 1st email address, it said that it is already in use.  I truly prefer to use my 1st email address on my licensed account.  Is there a way to do this?  Thank you for any help you can offer.

Hi, I get the above every month... I am on a Direct Debit... what actually is it asking me to do?? I don't take any action, they still bill me, my account doesn't close, my recordings don't get deleted.If i click in the email is gives me the prompt below?? What is it telling me pls? Does anyone know...? Apparently I don't pay for any support directly from Zoom, even for billing.... that's pretty poor service.... I get Teams for free with my 365 Contract... Anyone's help appreciated...many thanks

Hello,we have an unknown debiit from 4,53€ at the 06th of March 2023. What is this about ?and we also cant find the Invoice .Can you please help us with that?Kind regards,Conni Benk

It appears that there may be an issue with billing when attempting to add an additional license to a Zoom Pro annual account. I have already paid for one license as part of the annual plan, which is valid until August 2023. However, when attempting to add another license to the existing account, we are being billed for two licenses instead of one.The expectation is that the charges should only apply to the additional license and not the original license that was already paid for as part of the annual plan.