Community Resources

I eliminated the webinar option. Please send a new invoice.

I was using Pro account however last month, somehow my payment did not process and account was downgraded to Basic. When i realized it, and went to Billing section , I made the payment for last month as well as for current month. Still account is showing as Basic. I made the payment today. Chat option with live agent is also disabled as account status is Basic. How do i get it sorted?

I HAVE BEEN UNABLE TO RENEW MY SUBSCRITPION. I AM ON A MONTHLY RENEWAL PLAN AND LIVE IN NIGERIA. MY DEBIT CARD HAS ALWAYS BEEN DECLINED. I DON'T HAVE A CREDIT CARD OR DOLLAR CARD. WHAT DO I DO

HOW WILL I RENEW MY SAME SUBSCRIPTION?

With the latest version installed, I am told that my machine does not support virtual backgrounds. The help page does not list W11 among supported operating systems! Will that be corrected on the W11 release date? 

I need to upgrade my account for 2 hour training sessions for two weeks beginning April 3 ,2023 

I renewed the annual subscription (2 hosts) and got a 40% discount, but the full amount was deducted from the visa without the discount.Please solve the problem and activate the discount..

I have received an email from ZOOM notifying me to pay the yearly fee. But the account number shown in the email is different from the one I am actually using. Please tell me how to make sue I can still pay for my own paid account.

I forgot my password and don't have access to the email associated with it anymore. How can I change it another way? Or change the email too without the need to access it? I've created this second account just to ask this about my other account.

I don't receive verification passcode to allow me to sign into my account

No text available

I upgraded my Zoom account. Instead of upgrading my account, Zoom created a second account with the same email address as the user name. Now when I start a meeting, I don't know which account I'll be using and whether the meeting will have to end after 30 or 40 minutes. I would delete the original profile, but I'm nervous about Zoom software quality. (I am sure that I specified a pay-per-month plan, but Zoom charged me for the whole year in advance, which I did not expect and did not intend to consent to.) Now I never know which account I am signing in to when I launch zoom. thank goodness I used different photos for the profiles. Can I delete my original (free) account with 100% confidence that I won't be deleting the paid account too, and flushing away a year's prepayment? The Zoom chatbot was flummoxed by this question. 

I cancelled subscription, how and cancel invoice?

Hi I am not able to renew the plan and getting the below issue    Please help me to resolve this. I need to renew my subscription asap. Regards,Pankaj Saha 

Hello,Last year I paid annual subscription for another person who had a free Zoom account.  I just cancelled the subscription renewal. How can I delete my credit card information that remains on his account? 

I would like to know the renewal process. I had tried doing payment with the international credit card of current plan and licenses. but the option of save and continue does not gets activated to go ahead further. pls guide it as my subscription is ending in next 4 days.

Ok this isn't about meetings but issue is not offered on any of the drop-down menus to get help. I am trying to renew my subscription at a discounted rate that was offered to me in an email today, I am unable to complete the transaction because whenever I hit the "proceed" button I get an error message about a time limit. I am unable to get in touch with a support agent because I have to choose from a drop-down menu about my issue before I can proceed and my issue is not listed in the drop-down menu. Is Zoom offering early renewal at a discounted rate or not? And if not, then why is Zoom sending me an email offering such a rate, then preventing me from completing the transaction or getting any help with the transaction?

We used zoom in 2021, paid for what we needed and cancelled when finished. We did not use zoom at all in 2022. We are continuing to get emails to pay 149 from 2022 when we did not use it. I'm confused. Can someone help? Thanks.

Hello good day, my zoom subscription is about to come to an end at the beginning of February 2022. I would like to know, does zoom automatically renew zoom subscriptions as long as the plan is not cancelled? Or do I need to manually renew my subscription?

My subscription was renewed yesterday, and I did not want it renewed. I have several issues: 1.  based on my subscription, I do not get live tech support and must go through the community. This is a billing issue, and the company should assist. 2. The only way to prevent renewal is to cancel the subscription at some point before the renewal, and there is no reminder about the renewal. This is not good business practice. Lastly 3. The bank card on file has expired, and I'd like to know how the renewal was processed with an expired card.  How was the subscription renewed?

 I make the payment of all the invoices of my account but my account was degraded by your side please tell me what is the issue and if after paying my monthly charges or invoices why you degraded the account. pls revert me back. i already have a tkt-t #16836035 but no action taken on it.make sure that will be solve asap.

I recently got a survey email from Zoom saying sorry to see that you cancelled your subscription and wanted me to fill out a survey. In this day and age of not trusting emails, I haven't clicked on anything. I looked at my account and I still have a Pro Account. This is concerning to me. 

i m a paid subscriber, i pay monthly a sum of 1300 plus, till las month i was able to connect beyond 40 min, but recently i found that my meetings get over in 40 min. pls help me solve this urgently.

I cannot change my password because it insists that I put in my old password which I have forgotten.

Hello,I have a question regarding Zoom on my cell phone, an iPhone 11 running iOS 16.3.1 and Zoom version 5.14.0. I  have noticed in the Password Manager that my password is saved under <zoomgov.us>. on my laptop and desktop it is saved as <zoom.us>. Why would my phone be using zoomgov? I am not a government employee and I have no reason to have a zoomgov designation. Can anyone here help or send me to the correct board?Thanks!Jon62