Community Resources

The body seems to have disappeared so here goes againThe Business account has a minimum of 10 USERS, so you can easily change from 1 x Pro account to 10 x Business accounts.  And end up with a monthly bill going from £15 to £150.  No notification, just an unpleasant realising when credit card bill arrives.DO NOT USE BUSINESS unless you like big charges.

I hold a Pro account for our condo board - up to 10 members only who meet once a month via zoom.  I want to enable one of those members to schedule and host a meeting in the event I'm unable to.  I'm trying to figure out if this is covered in my $20/month fee or if there is an additional charge for that.  If it is covered how do I add them on.  Thanks! 

I upgraded from Basic to Pro (annual payment plan). Our account is showing as Pro but still enforcing a 40 minute limit on Zoom Meetings, plus not offering LiveChat capabilities. It's been almost a week! Any advice?

Hi! I have paid for the Zoom Pro plan but in my online page it says that I have the Free plan... please help me out! 

We have One-Pro account and we wanted to consolidate 7 of our staff accounts but we wanted to understand first what are the advantages of doing this change for our company and for our staff? Some of our main goals are1. for our healthcare clinic to pay for our staff individual subscription2. to keep the same email addresses or log-in for our staff as these have been known to our clientele already. We prefer not to change and mess things up.  Add tags

I am getting emails offering me special coupon to renew at 30% discount. When I click on link in email it takes me to the correct place: account management, billing. But nothing that I click on allows me to complete the transaction.Others have reported same experience, and nobody is responding.this is very frustrating. i am not entitled to phone help, the chatbot is useless, i think this community is the only possible source of an answer. please somebody explain how to actually complete the renewal process. thank you very much

I have a coupon from an email for a discount to my paid subscription. The email told me the subscription was only available until March 9th. I've tried to use it before it runs out tomorrow but I can't work out how to do it. On the current plan page, it's showing the code for this year as active and the one for next year as pending. When I try to pay it tells me  "You are unable to modify your plan until your pending coupon goes into effect on Mar 9, 2023, you may cancel your pending coupon and retry to take immediate effect."  I don't want to cancel the coupon as I want the discount, however if I wait until tomorrow the 9th according to the email I'll loose my discount. I'd love some help here! Thanks

Hello my name is Deshanae Cantley. Hope all is well. As someone who cares about people, I love to highlight who they are. 

I've had a "pro" account for over a year and had no problems scheduling (using Outlook) or hosting zoom calls.  In the past week, however, when I try to schedule zoom calls using Outlook (and the email address registered under my zoom account) I get the message below warning me of a 40 minute time limit.  The pro account is assigned to my user profile and paid in advance until May 2022.  My calls are with at least one other person and have never exceeded the 100 person limit.  I've downloaded the most recent Outlook plug-in updates.  Despite the warning messages, my calls have not been cut off after 40 minutes.  Still, the warnings are concerning and I'd like to know what is causing them to appear, and how to stop them from reoccurring.   Any advice welcome.  Thanks. 

I am trying to cancel my subscription from Zoom forever.I defy anybody to tell me how to do this on their over complicated website.I get nothing but stupid answers from computers.  Do they actually hire any human beings? 

I haven't used Chicago for about 6 months. had an account at one time.Zooming to Paris from Chicago on Thursday.Do I need to set up a paid account if mine is expired?It says I'm "licensed" but I don't know what that means...how can I check to see if my account is current?  

Hi: Does anyone know how to set a time zone? I am new to zoom

How do I change the email address from one existing Zoom account to another existing account?When I tried to change the email account it says "that address is already in use".  

Good day.Someone should please help outI want to subscribe to Zoom one to 50% discount!!! Is the discount still on???

Please help me benefit from the 30%  renewal code I got by email.It expires on dec 14th and I don't see how I can goahead and renew using the code on the website. (see screenshot below) thank you 

Hello. I am entitled to a 20% discount that was not applied to my renewal today. How should I proceed?

I am an existing user that pays monthly for Zoom One Pro with credit card. Currently, I am  trying to use a special offer: A lot can happen in a year - stay connected through it all on Zoom! Save 30% off your first year when you switch to an annual plan. Offer ends 12/31. Terms apply.  My attempt to pay returns an error that says: You are ineligible to receive this offer and purchase this add-on.Please advise what to check. Card details are the same.  The screenshot attached.  P.S. I contacted Zoom support, they could invoice me but this process takes much more time and offer expires. 

hello I need help, impossible to choose the new discount code of -30%, and proceed to payment by PayPal. the code having a validity date that until 22/12/202 I already wish to proceed to the payment for 2023, could you help me pleasethanks in advance

I have a problem with one of the users. I have added a new user, but the user cannot receive an activation email from Zoom to activate the account.  There is no email from zoom in his inbox or spam.  Please help

Hi,    Im the IT Manager of my company and im having issues to get the activation email on a new account, whenever i request the code the code never gets to the account email, i already checked the spam folder but its not there, altho i created an alias on that email and the activation msg does arrive, so im thinking the email should have some sort of block on zoom servers or something that is preventing it from sending the activation email, but i tried to submit a ticket and the system closes my ticket automatically cause im not a pro user but a free one

I use Zoom Pro socially. To renew my subscription this year I needed to update my payment details (new card). I have tried two CCs, both known to work but get the following message: "Page Id in signature is invalid (2)". The Chatbot says the cards use the incorrect currency but the update page says payment will be taken in pounds sterling. (I have this problem with Kaspersky as well but other payments are unaffected). Help! R

I want to ask a question about annual billing. last year I purchased a pro zoom plan for my office. my credit card info was automatically saved in this account now I don't want to renew the plan and don't have any option to remove my CC info, now a renewal period is coming. is zoom will auto-renew my plan or ask me for renewal? if it makes auto-renewal then how can I remove my CC info from my account to avoid auto-renewal? 

Hello -My account is Basic which means it should be free. My meetings are limited to 40 minutes which makes sense with the Basic plan. However, am paying $16 per month and have been for over a year. Per the pricing, that means it should be a Pro account. Anyone else having this issue?

Hello, I previously was billed annually but had to update my payment preference and it required switching to monthly billing. I have already paid for the calendar year but now am being charged monthly in addition. I am not tech-savvy and have tried calling the Customer Service line for help to have someone fix this issue but I've been put on hold upwards of 45 minutes and then the line has dropped multiple times. If someone could please help me with this issue I would really appreciate it. Thanks

I am getting billed for Zoom eventhough I have a free personal account. Cannot contact Zoom at all for any help resolving this.