Community Resources

The 'compromised' message, threatening to change your password automatically, is obviously a bone of contention.  The message has an embedded link that is begging out for a hacker to repurpose it!I alternate between two devices, one for general business and one for presentations.  Why doesn't the 'compromise' email message contain an ''it's alright, it was me' link?  Or will I have to generate a new password every time I swap machines?!!CheersJohn 

I canceled my ZOOM plan on the date of the next billing. But it still asks to pay for that month. Why my account has an outstanding invoice even though I canceled that plan? 

I upgraded from basic to allow for meeting to exceed 40 mins, but my account still says basic. under current plans it says:You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********. I need to schedule a meeting that needs to last longer than 40 mins very soon. When will my account not be basic?

I have my own work-related Pro account. My company has invited me to consolidate my account into theirs using an extra license they have available. Following the provided links, all APPEARS to work until I receive an automatic email from  Zoom informing me my account was cancelled however the consolidation didn't take effect. I SUBMITTED AT TICKET on Friday of last week, but have heard nothing from Zoom Tech Support. Here's a message I sent them today (Monday 3pm): "Request #17042152 We are still attempting to consolidate my existing account with my company’s account. Our Company representative at our home office emailed me: I can now see a bunch of your recordings on my list, but I can’t actually see the recording because it’s telling me I wasn’t the organizer. I resent the invitation to join the business account. I’m hoping things will merge now. I attempted to use the link on the invitation on the email my company manager resent me. However, I still get

Hello. I have a question about the amount of the bill (Professional pack): instead of $14.99 per month, it's been two last months at $17.99. Please tell me what could be the reason. Thank you

Hellomy zoom invoice payments are updated, however, my profile is tagged as basic, not Prowould you know how to fix this?thanks, appreciate your help!

I am trying to cancel a 2nd account that I no longer need. I just want 1 account. There seems to be no way to simply advise zoom of a cancellation. Which feels intentionally difficult. Suggestions? 

my zoom id in this mail *********** last month i recharge(update) my ID with one year but complete one month stop 40min zoom meeting

Dear all!My problem is that I cannot access zoom using my credentials on  gmail.com. I type my email, I insert my password but the only thing I can see on my screen are two words in red: Network Error. It does not let me in. It is the second day I cannot access my zoom. I tried to reload my laptop but it did not help.Can you help, please? Do you know what is wrong? Thank you

I would like to set up a zoom account for a civic organization. A pro plan is sufficient for our needs, but we do not want to have the account owned by a single individual. Can a pro account be established for a group? 

I had three users/licenses for my account. I deleted one user/license today. User 3 needs to take over for User 2 with the same email they used when I had a license for them. When I try to change User 2's email to former User 3's email, I receive the error that the "Email is already in use," but it is not in use.How do I change the user emails.

I am facing an issue while making payment. It shows me something about e-mandate and doesn't proceed further for payment. What should I do?

Hello!I can't give licenses to other hosts for some reason. I have 4 licenses and can't assign it. What should I do? Maybe I do something wrong?  

im seeing this error while reaching payment pagepls help

Hello, I accidentally clicked educator account and now I can't sign in with the email since I can't get back.Right now I am using a different email because I can't sign in with my other one but i really need to use my other email.Do anyone know how to fix this problem or what to do? Thank you so much!

ReembolsoAyuda, ya n o necesito el servicio pero se gestiono el pago como puedo hacer para que me reembolsen el valor cobrado y como hacer el seguimiento del mismo

안녕하세요 더이상 줌을 사용하지 않습니다. 2023년에 결제가 되어버렸는데 해당 결제금액을 취소요청합니다.

While logged into the platform as an admin I am unable to run reports as it keeps stating there is no data; after trying to go back one month at a time; same result is no data.

Our organisation needs to change our licence holder (and our log in) from one email address to another because the person who set up our account originally is no longer working with us. I can't see how to do that. Can anyone help?

I have a challenge in purchasing a license. Any time I try upgrading my account I do receive an error message. Kindly assist with this issue please

Hi, I am on Pro One now, which means (according to the plan), I can connect 100 attendees, per meeting. But if I see my account I can contact 300 attendees. Where is the problem? Thanks for your help.

I am experiencing frequent freezing (and occasional drop-outs) during Zoom meetings when using my MacBook M1 Pro. Sometimes just the audio stutters but more commonly the program freezes and then picks up randomly at some unpredictable interval. Sometimes I get a message that my internet connection is unstable, but more often no message. Video in other programs doesn't have this problem. I am uncertain whether this is my wireless connection, a MacBook M1 problem, a Zoom problem or where to look first to diagnose the issue. I am wondering if anyone else has had this problem. Any suggestions would be welcome. Thanks.

Hallo, ich bekomme kein Upgrade vom Basic Tarif zum Pro Tarif. Ich habe eine gültige Ust Nr, jedesmal schreibt das System, dass diese nicht korrekt sei bzw ungültig sei. was kann ich jetzt machen? Ich brauche sie für mein Business!Vielen Dank für eine Antwort.

Previously we had an outstanding invoice $131.22.  I had made payment for outstanding invoices but suddenly my acc changed from pro to basic and I get these invoices insted

Hello,I am looking at a position that I am qualified for, however they would like the person to have Zoom Admin experience, including reporting and such.I am going through all of the trainings I can find here, but find myself wishing I had a training environment to be able to pull generic reports from and play with admin/permissions and such.I know this is probably asking a lot, but since I am not with an organization and I currently can't afford to sign up for a business or even enterprise level account, I was hoping maybe Zoom had something like this.