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Billing error (cloud storage)

Forum|Forum|3 years ago
February 8, 2023
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Hello

I'm being charged $273.11 for a cloud overage fee from Jan 14, 2023 to Jan 16, 2023. I recently contracted a 30 GB extra cloud storage + my usual pro account. If I check the cloud storage report, it says that I used between 7.82 GB and 12.72 GB in that time. I attached the graphic to this message. I don't understand where those extra GB may come from. Is this a common mistake?

Billing & Invoices

Best answer by S_K

Hi PAE,

I recommend contacting our Billing support team here for assistance with this as they may need to access your account to investigate.

Zoom Support articles of interest:

Cloud recording storage capacity

Managing and sharing cloud recordings

Deleting local or cloud recordings

If my reply helped guide you in the right direction, please click the Accept as Solution button. This helps others with the same question.

~S

S_KAnswer

Community Champion | Employee

Hi PAE,

I recommend contacting our Billing support team here for assistance with this as they may need to access your account to investigate.

Zoom Support articles of interest:

Cloud recording storage capacity

Managing and sharing cloud recordings

Deleting local or cloud recordings

If my reply helped guide you in the right direction, please click the Accept as Solution button. This helps others with the same question.

~S