Billing & Account Management

Hi, I signed up for the Zoom phone metered plan ($12/ monthly) and after trying to add my Poly E350 Voip phone by using the MAC, I continue to get an error message stating “Extension 800 requires a Zoom Phone Metered, Unlimited, or Pro plan.” Please see attachment   Is there something I’m missing, or do I need to upgrade the plan again in order for me to add the phone? Any advice is really appreciated. Thank you 

Request for 2026 DGT Form / Tax Residency CertificateCompany: PT Integrasi Logistik Cipta Solusi (ILCS)Invoice: INV311491219We have previously received this document from Zoom and would like to request the 2026 version.

Quero o cancelamento da assinatura e tentativas de cobrança porque não preciso mais do serviço.. grato! 

Hello,On June 15, 2026, I purchased Zoom Workplace Business (Commercial) for 300 participants.During the purchase process, ZoomMate Standard Capacity (Zoom Horizontal AI) was also added by mistake and charged separately for USD 238.I cancelled ZoomMate immediately after noticing the error. The service has not been used.I would like to request a full refund for ZoomMate Standard Capacity (Invoice INV358331713), while keeping Zoom Workplace Business active.Thank you for your assistance.Best regards,Marcelo VergaraInstituto de Familias Schoenstatt Chile

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Hi, I need to know my upcoming monthly payments will be automatically paid or I have to pay with my interaction ? And where can I see this autopayment option to enable or disable ?Please give us clarity on this as early as possible.

Hello,I am very disappointed with my recent experience with Zoom support.I have been trying to reach a human representative regarding a billing issue involving the automatic renewal of my Large Meeting 500 Participants add-on. Unfortunately, I have only received automated responses and have not been able to speak with anyone from the support team.The add-on renewed on June 10, 2026, and I canceled it on June 16, 2026. I simply forgot to cancel it before renewal, and the feature has not been used since then. I am requesting that my case be reviewed by a real person and considered for a one-time courtesy refund.What concerns me even more is the lack of access to genuine support. The only place where I have been able to express my concerns is this community forum, which should not be the only option for paying customers seeking assistance.I currently use more than three Zoom accounts under different email addresses and have been a loyal Zoom user. However, experiences like this make me se

The subscription is still active and has not been cancelled. I purchased the annual plan today by mistake during a live meeting. Could you please escalate my refund request for review?

I noticed that there would be 50% discount if I buy zoom license by January 31. But I'm not getting the coupon code to apply. Please help me find this. 

Was struggling with joining a zoom session and thought I needed a basic zoom connector but accidentally opted for a host zoom for a whole year how to request a refund?

한달간 사용하려고 결제했는데 자동으로 매달 돈이 결제되고있는지 몰랐어요. 3월 한달만 사용했습니다.4월.5월.6월분 결제 취소 부탁드립니다.감사합니다.

Cancel subscription trial

I had paid all the credit and it shows paid as well, but i am still not able to avail the services. Does anyone know why? 

一度、アカウントの更新をキャンセルしたが、その後間違えて期間内に再アクティベートを押してしまいました。その後、以下の画面となり、再度キャンセルが出来ない状況です。どうすればよいでしょうか？「お問い合わせ」を押してもチャットボットにつながり、サポートに連絡するように言われますが、そのサポート先もどこに聞けば良いのかよくわかりません  

Buen día, entiendo qué el error es mío por no leer la política de reembolso, pero jamás me imagine qué una empresa importante se comporte así, me invitaron a una reunión por zoom, bueno, luego me toco crearla a mi, y al no tener un pago me sacó, está bien, la hice desde 0, pague y todo bien, sentí ser justo. Luego olvide cancelarlo, zoom es algo qué no uso y no volvería usar. Paso el mes y se cobro en automático, he intentado una devolución y la respuesta ha sido NO. Un servicio qué no usaré, qué no estoy interesado. No recibí un correo anticipando el cobro, a veces pasa y a todos nos ha pasado qué se olvida una subscripción y a veces se envía un correo para recordar la renovación. Sí pasaba eso, en ese momento lo hubiera cancelado. No hago reuniones por llamada. Alguien de aquí alguna vez recibió devolución, me siento molesto y lo considero injusto, creo qué los casos deberían estudiarse. 

Hello,My name is Anna, and I have been using Zoom for several years.Each year, I have paid approximately $157 for my annual subscription. This time, however, I received an invoice for $194, and I do not understand why the amount has increased. I am not sure whether this is due to higher taxes or some other reason.First, I did not intend to renew and pay for another full year. Second, I do not understand why the price has increased and why I am now required to pay this invoice.I would like to switch to a monthly subscription and pay on a month-to-month basis instead of annually.However, I am currently unable to cancel my subscription or change my plan because I am being asked to pay the $194 invoice first.My question is: why? I used Zoom and paid for a full year in advance. That year has now ended. Why can I not simply decline renewing for another year or switch to monthly payments instead?Why have I been issued an invoice for the next year at a different price, especially when I was no

I made a payment on Zoom in April for a one-time event,but since then, the same amount has been regularly deducted from my card every month.I am told there is a contract period, but I no longer use this service.No one wants to pay 450,000 won for three months just to hold a single meeting.I was unaware of the contract period and did not see it. I paid believing it was a one-time payment,but please let me know how I can cancel within the contract period. 

返金を受け取るには、Stripe メールに記載された返金用ガイドをよくご確認いただいたうえで返金処理を行ってください。とありますがきていません。既に銀行振込でプロアカウントの年額を支払い済ですが二重で請求がきています。 

I just made a mistake. Instead, I made a payment to continue the pro current plan with a total of 100 participants. I should have upgraded to 300 participants. How can I cancel the payment and choose to upgrade to a capacity of 300 participants?

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Hi community,  I just purchased zoom Pro plan. In the plan description it says i can add 1-9 licensed users, but when i move to user management it says, "To add licensed users to your account, please purchase more license." I have 0 license available, and I don't know why? Please help me, thank you so much!

Your system does not allow someone to get tech support without logging in, so this is for another account. Hello. I represent a non-profit whose director has departed.We are trying to access our Zoom account, but it appears that there is a 2FA that forwards to her phone or authenticator app. She has removed everyone else from the account.We are still paying for this monthly and would like to gain access.​​​I have access to the email since it is admin@ the non-profit domain.Please let us know how we can regain access to this account.Thank you.- Karl W. Palachuk- Founder and Board Member  

ho dovuto annullare la prepagata perchè rubata, in attesa posso pagare col bonifico? e con quali dati? 

मैंने ज़ूम का सब्सक्रिप्शन लिया। 499 रुपये का भुगतान हो चुका है, लेकिन जीमेल पर मुझे भुगतान अस्वीकृत होने का संदेश मिला है। और ज़ूम पैक में केवल 40 मिनट की बेसिक सेवा ही है। मुझे बहुत गंभीर समस्या है, कृपया मेरी मदद करें।कृपया मेरा सब्सक्रिप्शन शुरू करें

Suddenly they took 17 dollars for monthly payment instead of 14 And it was for taxes . but why ? Isn't it supposed to be 14?What is wrong?