Billing & Account Management

Hi ! Please send us the Tax residency certificate for 2024 & 2025, as soon as possible. Thank you, Taxheaven SA

I am not sure if anyone can assist me but I don't know where else to go. I have Zoom Business for my organization and have been using it for many years. This year I called in to get 2 licenses removed as we were no longer going to need them. Apparently, the management portal does not allow me to change the licenses on my own because it is a business account. The rep said they would not be able to help me so they escalated it to a manager. I met with the manager and they gave me a new quote which I signed. Then, three weeks later when our renewal date arrived, I was not billed what I signed up for but instead over-billed what the advertised rate was on the site. (The website shows $18.33 per month per license and I am being charged $19.00). I reached out to the support people and they said I had to talk to my account rep, who I never met before until now. I met with my account rep who had me sign another agreement with the same pricing as the manager. I noticed that there was a cre

Привет. Моя учетная запись была переведена на базовый план из-за неуплаты. В разделе история счетов было два инвойса, один с кредитным остатком. Оплатил инвойс профессиональный тариф, а меня не переключили, уже пара дней прошло и по прежнему на базовом тарифе.Причем кредитный инвойс так и висит не понятно почему. Что делать?  

I am paying monthly for the PRO but only have access to the Free and can only talk for 40 minutes.

제가 2025.11.28 Pro zoom 단기 (1한달) 결제를 하였습니다. 그러나 저도 모르게 사용하기도 전에 2-3일 된 시점에 자동으로 취소되었습니다. 왜 취소했는지 알고 싶습니다. 다시 제가 결제한 Pro  zoom 사용할 수 있도록 해 주세요. 그렇지 아닐 경우 전액 환불을 요청합니다.   

Earlier there was not Indian currency available so I used US currency for bill payment. But now when I try to change the currency the tab for currency is greyed out and I am not able to change it to Indian rupees. Please help me change this

Hi, My account is due to expire at the end of June.  Will Zoom be advising me of my upcoming payment before it is taken off my credit card or will it just come off automatically?

Hello, I'm the director for a 28-year old nonprofit organization that provides housing, meals, advocacy and community integration assistance for extremely low-income people living with HIV, who may also suffer from substance abuse or mental illness that prevents them from living independently. We are considered permanent supportive housing and meet the state guidelines for an Adult Family Home. I've provided copies of the relevant RCW's and state guidelines, as well as material from our mission statement, in applying for the nonprofit discount. The Goodstack staff who have responded have categorized us incorrectly, first as a "health clinic" and then, after I provided documentation that we do not meet that definition, they responded that "rehabilitation is the "suitable category for your organization's activity."  When I provided documentation that "rehabilitation center" was also not accurate, I was told; "We already provided information with regards to your organizatio

Hello, We have had a couple of incidents where a colleague fell ill during a Zoom call and needed medical assistance.  Is there a way to add a button for reporting these instances to an internal security/safety/hr team so they can locate the person and call for assistance? I've looked around and don't see that as a capability, but I know it's a needed function and we can't be the only ones with this issue.

I am a paid Zoom subscriber. My Video freezes all the time on Zoom app on MacBookPro (2019, Intel), ever since I updated my MacOs to Tahoe 26.1. My zoom app is up to date - 6.6.6.67409. Experience has been horrible. I depend on zoom for my business every day. I need this issue fixed ASAP. I followed all the steps in support & troubleshooting - I closed all other apps, I restarted, I uninstalled zoom app and reinstalled, I gave full disk access to zoom in my system settings. I don't know what else to do. Please help ASAP. Wondering why I am a paying subscriber when I cannot use my zoom app. I need help today.

What is going on here? i just opened the windows app (after a few weeks or months) and suddenly - a second after the app was open (i didn't click on anything)- my internet browser opens, diretly leading me to a checkout page (all official, doesn't look like fake) to buy a yearly plan for round a bout 150usd!What the hell is going on??Did something change here? Will zoom keep on working for free?I have an important meeting tomorrow and just wanted to see if the app needs an update or so. didn't expect this - it's very irritating.To be clear: i never clicked on something. I just openend the app. and no, i for sure didn't click on "upgrade" or "buy a plan" or anything like that.I'm confused: Can i just participate in a meeting tomorrow or am I restricted with my "free" basic account, in a way that I can't even take part in meetings?When I just open a (free) windows app I don't expect randomly opening a browser asking me to buy something.this is weird.Thanks in advance.BestY

I am writing to you all to pay attention when signing up for Zoom business account through the sales department. We have had our zoom pro and phone account for over 2 years. We recently changed to a different platform and have been trying for TWO WEEKS to cancel our account. I have opened tickets and tried to escalate and called billing and called sales. After the initial year, our sales executive was never heard from again. Never heard from any sales account person from Zoom. Now, trying to cancel and cannot get anyone to follow through. Sales says needs to be renewal specialist. Renewal specialist says its billing. Billing says its sales. Terrible service. BE AWARE! 

Every month I pay £16.79 for a Zoom pro account and up to last Sunday I have been able to host meetings of 3 hours in length. Today I had to cancel a meeting as my access was limited to 40 minutes as it is now listed as basic. The virtual agent was useless as I was just repeatedly informed that I must have violated service conditions. I have invoices emailed to me to say my payment has been processed including 7th October. I have personal ID and meeting pass code but virtual agent says only basic account. I have not even been able to submit a request to support. Has anyone else had this problem and if so how did they resolve it please?

Hoping this gets some traction here as the 4th dept to be involved. Joshua Tan in finance continues to send demands for payment but does not provide an active account number. We have provided evidence that the Wells Fargo bank account that zoom has provided on invoices is INACTIVE and CANNOT RECEIVE PAYMENTS. This has been going on for several months and has over 15 people engaged from both my company and from Zoom where there are several internal tickets and requests for escalation. We have yet to have this resolved.

Hola a todos. Active el Plan Pro en mi cuenta aprovechando la prueba gratuita de 7 días que ofrece Zoom, pero al momento de activarlo se me realizó el cobro de inmediato.La aplicación no me funcionó como esperaba para mi objetivo, así que me gustaría saber si alguien ha pasado por lo mismo y cómo puedo solicitar un reembolso en este caso.¡Gracias por la ayuda!

I moved with my small company and now I have to change the adress, but I don't find the solution.What must I do?

Our company used ZOOM 100 Events for just one month. I sent a request to cancel the service, but no one from ZOOM responded. When we received an invoice, I reached out to ZOOM again to request cancellation. I received a notice that someone would get back to me. While I waited, I received another invoice.  In September, I finally managed to reach a person at ZOOM named Maximo. He assured me that the service would be canceled. However, after waiting for a response, I again had to reach out to him by phone. During this call, he mistakenly thought I was trying to cancel our yearly subscription. After clarification, he said he needed to forward my request to another department, and that I would hear back from them. Unfortunately, I did not hear from the renewals department (Cezar). When I eventually got in touch with Cezar, he said he needed to look into the matter. To prove that I had communicated with ZOOM, I had to take screenshots of our correspondence. We eventually rece

I have been facing problem in my previous account . I had taken subscription for 2 user id recently . After taking subscription it came failure to log in error 2,025 . I have already paid now , what to do?? How can I recover my account . I am owner of it *********** 

I just cancelled my subscription to ZOOM because I haven't used this product in a year.  I refuse to pay for another year when I haven't used your product.   I wish to file a dispute. 

Zoom is not letting me in with my zoom registered email address. The response I am getting from zoom is that my email isn't authorized and that I need to contact the "administrator". There is though no other administrator than I, as this is my personal zoom account. Can anyone help such that I can use my zoom?

How does this work if I sign up for this now? I am paid up till Feb on my existing plan. I notice that I will be charged today for a new plan finishing in October. This means I lose 3 months that I have already paid for?

Several months ago, my organization transferred the administration of our Zoom to a new administrator. Regrettably, this new administrator has left the organization and taken the Zoom account with him. If we are unsuccessful in getting back the account, what are our best options to prevent abuse of the account?

Is anyone having challenges with Zoom's new process for non-profit with Good Stack?  We got approved but have been given the run-around by GoodStack and Zoom.  No access code was given to me and then when I click the links that GoodStack has given me, I get error messages and then Goodstack tells me to go to Zoom and Zoom tells me to go back to Goodstack.  It's been a month, and I can't get a response from either company.

I made a mistake while I was trying to cancel my account. I don't longer need zoom just eventually, but mean while I  click on moving backward billing chosen payment monthly.I was doubting if your ZOOM will be returning my money back , then I moved back and billing again for a year. How much shoud I have to pay ?It is much easy for me to say it in spanishQuiero cancelar la cuenta de un año pro, que ya fue debitada de mi cuentacometí el error de pasarme al plan  mensual y me facturaron, tuve duda si me reembolsaría la diferencia del mes  a pago  anual.Luego volví a regresar al plan anual y otra vez tuve facturación, Podrían anularme la facturación mensual y regresar al plan anual como lo tenia antes. Otra consulta, sera posible cambiar mi correo electrónico (***********) por otro? Espero su respuestagraciasAna Maria Layanamaria_lay @yahoo.es+51 941 453 089 Peru

When placing an order of purchasing a Zoom US/Canada phone number, it makes error in processing. Error message: An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613) I already contacted Support but no reliable solution. I need help with this as soon as possible. Thank you.