Refunds and plan cancellations

Forum|Forum|1 day ago
March 4, 2026
1 reply
12 views

Zoom looks like a scam now!!! I canceled my subscription last month, but the money was still charged. I haven't used it a single day! Today there was another attempt to charge me for a subscription that I don't use and was sure I canceled it. I can't do it myself. I write to support, your useless bot answers me and sends me to instructions that I can't follow. And also replies that there are no refunds and this is provided for by the policy. That is, I can't cancel the subscription and there is no refund. I insist on dealing with this immediately.

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Best answer by ExpertswhoJohn

hi @Antonina Buzina ,

Sorry you are having problems.
We know unexpected charges or auto-renewals can be frustrating.

For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent,

https://support.zoom.com/hc/en/contact?id=contact_us&zva=open

which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

https://www.zoom.com/en/trust/terms/

I will copy on Mark to help.

Please like and mark as the solution if this helps

All the best

John Drinkwater

Independent Zoom Strategy Consultant