Hello, Zoom customer center manager.
I am using an account, and I would like to request a refund for my recent Zoom subscription pro pricing plan.
The payment was made on March 2, 2026, and was unintentionally updated automatically.
I would like to request a refund considering that it has been terminated from the current account and has not been used yet.
If you need any additional information, please feel free to let me know
hi
Thanks for reaching out. We know billing issues can be frustrating.
We do not have access to the payments and billing here.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.
For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed.
https://support.zoom.com/hc/en/contact?id=contact_us&zva=open
Charges are generally non-refundable once processed, per Zoom’s Terms of Service.
For additional context, you can also review our article on canceling subscriptions and unexpected charges.
Please like and mark as the solution if this helps
All the best
John Drinkwater
Independent Zoom Strategy Consultant
Zoom Community Super Champion.
Zoom Developer Champion
https://www.linkedin.com/in/johndrinkwaterlordzoom/
See my latest content. events, live and prerecorded to showcase features
I run many events and upload most on my channel.
https://www.youtube.com/@boomwithlordzoom
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