Locked out of Zoom account due to system design failure | Community
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New Member
February 26, 2026
Question

Locked out of Zoom account due to system design failure

  • February 26, 2026
  • 1 reply
  • 12 views

I had to use a second account to post an account of my problem because you cannot post in this forum about a problem until after you’ve logged in, and I cannot log in under my primary account!

Because I had not logged in from my new computer yet, Zoom emailed me a verification code to my email address on file. I never received it.

There does not seem to be any backup system in case you don’t receive your verification code at the original email address you provide. I am not happy because I set up a meeting using my “recurring meeting code” and I am not there to host it. This is not good for business.

I want to set up a new email address to send the verification code, because the old one does not seem to work. It is my business and I  have control over all email addresses and something must have happened when we changed our hosting service.


Google, Yahoo, Dropbox, all have alternative methods to sign in if you cannot receive the verification code at the original email address. But not Zoom.  Nor does Zoom have a customer service number to call.  Any ideas? TYIA

 

    1 reply

    ExpertswhoJohn
    Community Super Champion | Customer
    Community Super Champion | Customer
    February 26, 2026

    hi ​@Bob Gasparro 

    I see you have posted twice, I responded here
     


    The one thing we can not do here is to access account information. I am a Zoom Champion and, as are half the support people here not an employee of Zoom.

    john

    New Member
    February 26, 2026

    I am sorry. I did not realize my first post was accepted, and so I tried again. It told me that the topic of my post had already been used and I had to think of another topic. I did not realize it posted it anyway.

    I find the Zoom experience frustrating. I did not expect to spend my entire day with a Zoom problem!
    Honestly, the AI integration and other Zoom elements I do not need, are distracting. Does anyone really use that stuff?

    All I need is a communication platform that is reliable.
    I am thankful for users like you who provide insight and customer service. I will try your suggestions.

    ExpertswhoJohn
    Community Super Champion | Customer
    Community Super Champion | Customer
    February 26, 2026

    @Bob Gasparro ,

    I feel lucky to have “grown up” with Zoom. I would find it very intimidating to start with it today. Thats why I am so committed to share my experiences.
    John