Locked out of Zoom account due to system design failure
I had to use a second account to post an account of my problem because you cannot post in this forum about a problem until after you’ve logged in, and I cannot log in under my primary account!
Because I had not logged in from my new computer yet, Zoom emailed me a verification code to my email address on file. I never received it.
There does not seem to be any backup system in case you don’t receive your verification code at the original email address you provide. I am not happy because I set up a meeting using my “recurring meeting code” and I am not there to host it. This is not good for business.
I want to set up a new email address to send the verification code, because the old one does not seem to work. It is my business and I have control over all email addresses and something must have happened when we changed our hosting service.
Google, Yahoo, Dropbox, all have alternative methods to sign in if you cannot receive the verification code at the original email address. But not Zoom. Nor does Zoom have a customer service number to call. Any ideas? TYIA
