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Stellar Academy
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March 2, 2026
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Plan and Billing issue

  • March 2, 2026
  • 1 reply
  • 22 views

I paid for a Pro annual subscription in full. After cancelling the subscription (with the expectation of a possible refund), my account was immediately downgraded to the Basic plan with a 40-minute meeting limit.

However, I did not receive any refund, and the annual period I paid for has not yet expired but I don’t have access to the Pro features. At the moment, I am unable to contact support directly, which makes it difficult to resolve this issue.

Can someone clarify whether I can return to my paid plan? 

    This topic has been closed for replies.
    Best answer by MGSR

    Hello ​@Stellar Academy,

     

    Thanks for reaching out. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    March 2, 2026

    Hello ​@Stellar Academy,

     

    Thanks for reaching out. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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