Webinars

Hello, I have a Webinar 500 participants subscription. This morning during a Webinar session, there are about 160 participans on-line, but some clients tell me that they are unable to join the Webinar and their devices are showing a message like "Webinar full" when trying to join the Webinar. Why Zoom is showing this message if my subscription is "Webinar 500 participants"?

I can not figure out where to input the social media links for the social media buttons that appear on the registration page.  I can check the option that I want to include them, but don't know where to input our social media page URL links? 

I don't know if anyone else is seeing this problem. A while ago I set up a basic waiting room image which worked ok. I now want to change this to a short video.I set this up in Account Settings/ Meeting/ Waiting Room on my profile But on new & existing Zoom meetings I still have the old image Any ideas? David

Please help! I just completed a 4 hour Webinar and only the audio was recorded on in my Cloud. I have checked my settings, nothing has changed from previous webinars where I was able to get audio & video. Would love to know 1. What went wrong? 2. Is there a way that I can get the video? 3. How do I prevent this from happening again?   

We I recorded a Webinar and it was recording. But when I checked the directory, only the chat was there. How can I retrieve the recorded Audio/Video?

Hi there, I have a series of 7 recurring webinars, however they aren't every week so I deleted the occurrences I didn't need.  Now, I am trying to set one of the webinars from December 19th to 12th, but it's giving an error that the date/time conflicts with an existing occurrence.  I looked in recently deleted webinars and there is nothing there, since it's been longer than 7 days. Is there any way to fix this?

Bonjour, j'enregistre mon webinaire zoom avec partage d'écran. La vue des participants est la même que celle de l'hôte. Je fais différents paramètres, tantot vue standard pour voir le panéliste en plein écran et tantot tous les panélistes en cote à cote de la slide qui est présentée. Quand je télécharge mon enregistrement, on ne voit que le partage d'écran. J'ai besoin de récupérer mon enregistrement avec la vue en plein écran sur le panéliste qui parle. J'ai besoin d'aide svp 

I have created a webinar and included a practice session option in it. The host started the webinar for 5 mins and then after the actual webinar, participants joined the webinar. After using the Get Participants list of webinar API I am getting both the time of the host i.e. the practice session time and the real webinar time in just one object, can someone please help me segregate them?

We are creating a custom registration for a webinar with custom questions we want to use for the event.  The downloaded .CSV file doesn't include those questions, only the standard information.  The only way to see the answers is to click on each name individually in Zoom which is impractical.  Is there anyway to get the custom questions included in the download file?

I know you can import a register list into a new webinar, but I don't seen to have that option when I create a new recurrent webinar. Is there a way I can add a list of previous registered attendees into a new recurrent webinar series. Can they be added any other way?

Whenever we create a "Poll" on our Zoom account we find that any existing polls for other webinars will also appear as an option to be used in the new scheduled webinar.  Is there any way to prevent this from happening?

We're hosting a Zoom event and we'll have several ASL interpreters. They have a fee for recording the ASL interpretation, and we wanted to know if Zoom Events does indeed record the ASL interpreters or not when recording an event.

We are trying to download the recordings with all panelists and the slides visible on Webinars. The recording views of gallery and slides or speaker and slides are the options but they only show the active speaker and not all panelists. Is there a way to download the recording with all panelist view and slides?

Hello I did a test run on a webinar I have scheduled but I do not see the cloud recording.I also select local recording. Is it one or the other or is something else going wrong ? I have disk space available on the cloud.

good dayI don't find this answer anywhere.We have recruiters that want to be notified, via email,  when a person signs up for their webinar.I see it in Parsey but is it not native to Zoom?

I had held a zoom webinar practice session yesterday. One panellist joined and his screen was green. He tried to unplug and plug again but the camera went black and then back to green. What is the problem in this case?

I have Workplace Pro, doesn't expire until April 2025, but when I go to schedule a Webinar, it says I need to upgrade to Zoom Workplace. No other options other than the one I've already paid for. I've got screenshots but obviously can't post them here

Hello all. I am screensharing during a webinar, and every time I record, it only records the slides. I am using two screens, one is my laptop which is connected to my monitor using an HDMI. I am recording locally because I am listening in and wanting to record a language that is interpreted and don't want to edit in audio to video. The slides appear on my right monitor (laptop), and the zoom controls and participants appear on my left monitor (only after I click a button that says display webinar, otherwise, everything except the slides disappear).  how can I record the speaker over my slides?

Hello Although I have enabled chat in the account webinar settings that everyone can chat,the tab does not appear in the application. Any idea's on what happened here ? 

HiI want to set-up a webinar where only people are allowed based on a list from the client.I have found that I can import a CSV file but then people can only join trough theirpersonalised link send trough Zoom is seems.But the client want to send a link himself to these people, so 1 link.Is there a way to get a general meetinglink where people are just allowed if they log-inwith the credentials uploaded from the CSV ?When I try to copy the link from an invite to one person and try to log-in with anotherlog-in that is also in the CSV, it does not allow me acces.Thank you !

Hi, i recently bought a zoom meeting to hold 1000 people and then just now I saw a webinar option! I am holding a space to teach with keynote as its what i know. I will have participants from around the world signing in, it will guide them to the next program for those on it live and then the recorded version will be accessible and connected to our kajabi platform. If I have keynote, does it make a difference using normal zoom to the webinar function? Please let me know as I know only how to use zoom meetings and I would like to integrate the scheduler one time so that those who are signing in for the 20th will have it linked in their diary. Assistance would be very much appreciated as looking to go to market today (on GST time)! In love and honour. Alex 

I tried logging into a webinar and got an error message saying "You must update to the latest version of Zoom to join this meeting." It looks like I have the latest version (I'm able to log in and send meeting invites) and, at any rate, don't see a way to update it. Can anyone help? TIA!

Hi, I hosted a webinar yesterday. 40 people. All were panelists. Saving chat was enabled. Recording turned on. Stored in zoom cloud. The recording was saved properly but only a tiny fraction of the chat log was saved. We had a ton of chats and want to recover the full chat. All chats were public. Everyone from the webinar wants the full chat. We have hosted 100’s of webinars before. First time this has happened. Possible to recover it?

I am just trying out my first real webinar several people from Canada have told me they can't register for the event. It will only allow people from the US to register. I can't seem to find where to change that to allow them to register. Any help would be greatly appreciated. 

Zoom recording is stuck at 99%.  Work laptop was connected to VPN while recording was in progress.  But VPN unexpectedly shut down the laptop.  Now the recording seems to be stuck at 99%.  There is a temp recording file saved locally on the laptop (video1239184949.mp4.tmp).Do not want to close out the dialog box that is showing the recording at 99%.  But don't know if the recording is corrupted anyway because of the unexpected shutdown of the VPN connection.  If that is the case, is there any way of recovering that webinar recording?