Solved

Hello.  I am using the breakout rooms for weekly workshops and I do random room assignments.  When I open the rooms and individuals join, there are usually a few that join but then are not joined all of a sudden?  As the host, when I select the breakout room list, I see everyone assigned but the person having trouble cannot re-access access their room.  I see their name in the assigned room but it is in grey lettering and (not joined) next to their name.  I try to give them access to the room again but I cannot since they are listed in that particular room but they cannot rejoin the room on their end.  The person will tell me who they were in the room with so they technically joined but no longer are in the room.  Is that on the room attendee's end where they can rejoin the room on their own since I cannot reassign them to the room?  I hover the mouse over their name and that particular room is missing in the available list.    Thank yo

I recorded a session and when I replayed it I could not see the other speakers unless they spoke. I would like to see everyone in the screen during the whole recording? What do I do to accomplish that. Look at the screenshot of my settings. I think I set it up right, but recording did not come out the way I wanted. @Support1  

Hello! Each month I host a recurring group call. It is audio only. If I wanted to have video this month, can I simply hit my video camera? Or do I need to make any changes to the settings? Do I need to ask my people to do anything? Thanks!

When I record a Zoom meeting on my Windows 10 PC, I get two files, a video file (.mp4) which includes both video and audio, and an audio file (.m4a).  Is there any difference between the audio in the video file and the audio of the separate .m4a file?  Is the m4a better audio quality, for example?

お世話になります。ビジネスアカウントで利用していますが、イベント終了後に無料版に戻す予定です。クラウドに録画している動画については、契約を終了したら、即アクセスできなくなるのでしょうか。イベント終了後にデータをダウンロードする予定ですが、もし、ダウンロードが間に合わなかったらどうなるか心配です。ご教示いただければ幸いです。

I'm trying to pre-assign participants to breakout rooms using a CSV file.  When they came into the meeting only 2 were assigned. They said they are all using the same email address for Zoom. I only had 8 people so I could manually assign them but when I have meetings with 80 I don't want this to happen. How do I ensure they all get assigned based on the CVS file. I used the template provided by Zoom.

Hello, I am Taito. I have a licensed zoom account. And every Saturday, I teach Japanese School. The following month, I have a substitute teacher taking over for one week of the class. I seem to not figure the password and it only lets me link to my google account. I try to change password, but it only lets me sign in through google account. Is there a way I can change the zoom password without this trouble?

I can't be alone on this.  When joining a meeting with my colleagues, I like to share pleasantries and see their smiling faces.  Once the meeting gets moving on the agenda, I often need to really focus on what's being said and not get distracted by this voyeuristic view of the other remote attendees.  It would be wonderful if I could select the video feeds of certain attendees to hide, or all videos.  It would also be helpful when you need as much screen real estate as possible because Tammy is sharing a spreadsheet with 8pt font and isn't considerate enough to zoom into the content for her audience. 1. Hide my video2. Hide their video3. Hide all video 🙂  Thank you

Hello! I see documentation for how a digital signage display can join a meeting, but no documentation on how to get it to actually join the meetings.... Is it supposed to automatically join? I've run a few tests, and the calendar works appropriately, but I can't get the signage display to actually join the meeting to share the screen. We'd like to leverage this functionality to display our internal meetings across all of our TVs.Thank you!

Desktop support for some users. 32-bit still works.I'm using this line to install for both 32-bit and 64-bit Zoom client installs.  It's with the IT admin installer from the upper part of the downloads page.Start /wait \\path\zoominstall.exe /quiet /norestart ZoomAutoUpdate="true" ZNoDesktopShortCut="true" ZSSOHOST="myorgname.zoom.us" So it's got ZSSOHOST="myorgname.zoom.us" to prepopulate myorgname into the SSO path when any Zoom client user clicks into SSO.  I'm sure that saves a few tickets. That works fine with 32-bit Zoom.  I just noticed it's not working on 64-bit Zoom though.  I'm assuming autoupdate is working but... If the SSO path isn't on 64-bit, maybe autoupdate isn't either. I googled for switches but I keep finding the same pages with the switches in general. For the Zoom installer I'm working with -- 64-bit, IT admin version, .exe, ver 5.11.7185.  I don't know if I'm posting this in the correct forum.  If t

Hi i want to activate group HD feature on the back-end of my account

I am hosting two 75 minute meetings back to back, separated by about 15 minutes between one ending and another beginning. I need to record both meetings and I normally save them locally. Is it possible to start a 2nd recording while the first is still processing?

Hi,I would like to cancel my pro account and go back to basic subscription as I don't want to pay for the current period without the discount I got the year before. I was only able to cancel the future period, which would start on July 31, 2023, but as the renewal date has passed, a message that there is a payment pending for the current period, which started on July 31, continues to appear. But I stopped using the service because I don't want to pay that full amount.

I have been searching for 2 days for the polling feature.  It appeared and enabled it, but now I can't find it again.  Why is this feature so difficult to find?  It does not appear under "Meeting (in Basic)" as the instructions say.  PLEASE HELP!!!  Where is it?

In one of the official diagrams, it shows multiple computers. This would also be ideal for our setup. However, when attempting to add a second computer to a room, it replaces the first one. Is there a way to add multiple computers to the same room? Is it with a different plan?

How do you control the order of room control buttons? I'd like to put more used buttons at the top. It looks like it may be ordered by adapter ID, but should probably be ordered by adapter name. The order in which the "<adapter.id>.main_method=<method>" is defined in styles would be most flexible.

Hello Zoom community, I have a problem utilizing the zoom. It keeps saying update the zoom even though I did. Also, after I remove the zoom and try to download the updated version, it says there is an error. Do you guys know how to solve it?

Hi everyone!I'm running recurring meetings every week on Zoom. The problem is, that I need to collect emails, but I don't want to annoy people by fulfilling the registration every meetup especially if they've been attending the meetings previously. The simplest approach would be to keep the Zoom registration that collects the emails, but I need to make sure that the attendees don’t have to fill out that registration form too often.What do you guys think would be the best solution in this case? Thanks in advance!Agata

Hello!I set up a meeting yesterday which occurred, but I did not attend it. I am not seeing the participants in my usage reports. Is this because I didn't attend the call? Is there a way I can still pull who attended since I did set up the call? Thank you!

Hello Friends, For some reason, on my laptop, when trying to pick a date for a future meeting, I cannot see the entire monthly calendar (the pop-up is cutoff at top) so I am not able to forward to the desired date. I can see it on my desktop however. This is not only annoying be super inconvenient!! Weird thing is, I used to be able to do this from my laptop. Please see attached screenshot.Any help is appreciated!THANK YOU!

Hello, we are hoping to upgrade our zoom account to include the large meeting add-on. Before we do this - will the links shared with registrants be affected after the change?

Apologies if previously asked about - I couldn't find the answer if so... I want to send out meeting invitations with limited content - just as follows - Can't see in Outlook Zoom or Online where this can be made a default - any help greatly appreciated. 'Click' here to join meeting'If you must dial-in':-             * UK dial-in number only (not the massive default list)             * Meeting Id Nothing further as it's superfluous to need. Thanks!

Hi, I downloaded a lecture recording to the Cloud and received a an email with a link to watch it. I am able to enter the passcode and watch the recording online, but there is no way to download from this page. Additionally, when I go to my Profile and click My Recordings, the lectures I recorded to my computer show up, but this one does not show up under Cloud Recordings.  I would like to download the video file for this lecture to my computer so I can upload to another site, but I cannot figure out how. I am a co-host for the account. 

I have one licensed user besides myself on our non-profit (not legally) writers workshops. I have made a recurring meeting that I use for every workshop I lead. Our licensed user also needs to use this link but she doesn't seem to be able to access it. I have made her an admin. She tells me she can create her own link but she cannot access mine. This is inconvenient for all our participants because we'd like to have only one link for them to save and use. Any suggestions?Thanks. Lyn

I'm designing a portable Zoom Room design for our quarterly designers meetings.  In July I used a Neat Bar Pro and it worked very well.  The cameras was amazing but I believe I pushed the limits on the microphone when having 40 people sitting classroom style.  Being that the Neat Bar Pro doesn't support third party microphones just yet, I am looking for a solution so that if I am using an appliance or a Windows or Mac based ZR, I can add additional array microphones to pick up the back of the room.  Again, this needs to be portable and easily removed (no fixed mounting).  What ZR solution and microphone solution would you recommend? Thanks,Jason