Solved

Details about troubleshooting steps you have already taken:  I recorded a Zoom session on my computer. At the end, it did not convert because another file was open (if I remember rightly). The zip-folder for the session has a file named "double_click_to_convert_01.zoom" but nothing happens when I double-click or when I try to open the file. How can I get this file to convert? There are audio and video files in the folder too, but they are of a subsequent recording (duplicates of the zip-file for today's recording).Any ideas?

Online resources instructing me how to enable captioning Zoom sessions point to:https://support.zoom.us/hc/en-us/articles/4409683389709-Enabling-manual-captionsbut  its Step #3 says to click a "Meeting" tab with a "In Meeting (Advanced)" option.  I have searched and found no such tab and option. Has Zoom possibly upgraded without the instruction being updated?

Do I need to stay online and do my laptop needs to say on while processing a recording? I just had a five-hour meeting. Thanks 

Prior to enabling Meeting Summary with AI Companion feature by default across the company, I enabled it on my account to test with.   I have hosted multiple meetings, I turn it on, it prompts all participates to let them know, and after the meeting I receive the e-mail summary....but no one else does.  In my personal AI Companion settings, I have the share summary with 'Only myself and meeting invitees in our organization' checked, and have also used the 'All meeting invitiees' option as well just to be sure.  We use SSO integration and everyone has their sign-in e-mail defined accordingly. Can't seem to find a way to get it to e-mail the other people.  It only appears to e-mail the summary to me (the host). 

Trying to understand if the auto-created user for a zoom room (e.g. rooms_a9dhnfkJTc2h-uSHa....) needs a Zoom One Business license in addition to it's zoom room license. We auto assign  ZOB licenses our users on sign in vs provisioning or controlling folks for Basic vs ZOB, so I suspect these ZR users may not need it and we're just throwing away $20/mo. Thanks

Hi, How can I retrieve a non-saved chat from a todays meeting?

Hi there,I couldn't use the whiteboard collaboration mode and my participants were always in the viewer mode so they couldn't write any thing on the board. There are only 2 whiteboards on my zoom and I remember as long as I don't use more than 3 whiteboards I can still use the collaboration for free.Please tell me how can I solve this problem

I own a Pro License. There are only 2 users on my account - myself as the license owner, and my wife as a basic user. Previously when I am not using Zoom, I was able to assign my license to my wife to host meetings extending more than 40 minutes. However, lately when I assign the license to her (and I become a basic user) she is only able to host meetings lasting only 40 minutes. Why is this so? I think it is unfair and uncompetitive for Zoom to expect me to purchase another license for my wife to use my Zoom account to organize a meeting, especially when we are not concurrently holding meetings on Zoom at the same time. We also never hold meetings involving up to 50 people at a time.  I look forward to your response

I have assigned scheduling rights to my assistant. However, I am inable to record meetings organized by my assistant on my behalf. suggest how to record the meetings.

Here is my straightforward requirement. Appreciate it if someone could give me a proper solution.I need a system to be able to get 100 meetings scheduled during the same hour where different people can connect via Zoom and I don't need to administer them other than providing the unique links in advance. The individuals joining those meetings will be mostly one-on-one teacher vs student.  I can't manage to have multiple accounts for this requirement. I am ready to pay based on the # of meetings or hours consumed whatever works or can switch plans but the above is what I need.Please suggest.

Is it possible to force an individual out of a breakout room?  If so, how?Is it possible to disable the ability for an individual to turn on their camera and audio, both in the main session and breakout room?  If so, how?Thanks!

I am at my wits end with Zoom and yesterday another issue 😞Sorry for putting this in the Meetings board but there is not one for Install Issues and did not know where to put it. I am on a MacBook Air running on Sonoma 14.1.2 (23B92). I click to install Zoom, expecting a seamless install. I let it install to the standard places (i.e. I did not change anything during install, just clicked thru the Wizard. It appears at first to have worked and shows Zoom in my Applications. But... if you try and open Zoom I get this bonkers pop up with no actions except 'Done' - and when you click Done, it closes - but Zoom does not work. I have tried: uninstalling and starting again. I have tried a fresh download and starting again.But this does not work and I still get the pop up window. Has anyone seen this fault before and any idea what the issue is or how to fix? I would add a screen shot here but you can't add an image? 😞 We are a charity and are p

HiI have a membership on Zoom, but I don't purchase the whiteboard part. However, as far as I know, I can share my 3 free whiteboards with my students. However, whenever I share and choose the collaboration mode, my students are always in the viewer mode. And I used to work for an organisation and let them be the admins of my account for some months, but now I stopped completely, and I'm not sure if they can do something with my account, which may prevent this  collaboration feature.Note I'm from Vietnam. Thank you for your suggestions in advance 

the wireless proximity sharing does not work with Poly system, it asks for a sharing key or a meeting ID each timeThe feature fails for the whole organization and we did not do any network changes lately, it just stopped working since last Tuesday.

I am trying to buy a zoom meeting license for my company.   After registering I try to upgrade,  but when I get to the Sold-To Contact I try to introduce my VAT (tax ID), but it says "Validation failed".. what should I do?   Playing.. I found i can enter my personal VAT and it is accepted, but I need an invoice as a company I would need license issued by Friday   Thank you in advance,   Rafa

Hi folks,Emmanuel katto this side, i want to know that the zoom calls and recording are safe . I'm asking as the prospective of data leak .

One of our staff admins accidentally attempted to create a Zoom account using an email address that was being setup at the time by someone else. As a result, Zoom attempted to send an email to the address which did not yet exist. The email bounced and Zoom appears to have now added that address to the email suppression list. My question is how to get that address removed from the suppression list since that email address it now in use and published. I've looked at Knowledge Base and Chatbot but can find no information. Does anyone have the answer? Thanks for your help. 

How to I enable attendees to turn on their camera in a webinar breakout room? Attendees can unmute in breakout rooms but I'm not sure how to give them access to share their camera in their breakout rooms. 

Does anyone know whether it is possible to remove reflections on glasses worn by Zoom meeting attendees?

I am having problems with a member who keeps coming in under a different name, hurling abuse at people, and leaving before I have a chance to remove and report him.  Is there ANY way I can get information of the participants and the email address and number they joined from. I have gone into reports and downloaded it/exported etc, but just a random load of text come up.  It is possible to get this information. 

My laptop sits a bit far and so I appear smaller in my window. Is there a way to zoom in or magnify my image in my  window so that I can be seen as bigger to others in the meeting?

I am the owner of a Zoom One Pro account with 2 licenses.I log into my account on a windows notebook through Chrome and try to turn off Zoom AI Companion but the button is greyed out and says "Locked by Admin" (Settings > AI Companion tab > Meeting Summary with AI Companion - "Locked by Admin").I am the owner, so, I should also be the admin, right?What can I do to override that "locked by admin". Or, how can I get the "Admin" level? Thanks! 

HiPls guide me on how can i purchase Zoom Meeting 300 participants with 1 licenses for one Month

Hello,  I would like our technicians to do daily room tests for our physical Zoom Rooms, You can use https://zoom.us/test from a normal computer, but from a Zoom room you can't use this service as you can't enter "test" as the meeting id. There is no option on the touch panel to run a test call..  How do you do this? 

I just recently got a mac and downloaded zoom on to it. Immediately the very first issue I ran into was I was unable to fully use the screen share options. When I click advanced, and I click "share portion" I am not able to adjust the portion of the screen I am sharing. This was not a problem on windows at all. Yes I have updated zoom and my mac. Yes I have given all necessary permissions. Now the problem is worse, and I don't even SEE other screen sharing options. As soon as I click screen share, it automatically just shares my desktop screen without even giving me any other options. This has been a very very frustrating journey because I can not figure out if this is a zoom related issue of mac. However, since I use zoom even on my windows and never ran into this issue including now, I wonder if it is a mac issue. Regardless, has anyone else ran into screen sharing issues with a mac???