Phone

Hello, I received an email from Zoom speaking about Brand and Campaigns for Canadian SMS.   I have been using Zoom as a secondary business number on my cell phone. I want new customers to be able to text me.  Will I still be able to do this with my business and customers?  Point 3 saying a max of 49 numbers are allowed per campaign is the confusing part to me.  Does that mean I can only text out or have numbers text into my Zoom business number if I have previously added them to a campaign list?  I hope it means, that I add my Zoom Business numbers to the list, so if I had a few business numbers, I could add them all to the list, and then text like normal in and out, to new customers.   Can someone clarify?   

I have been able to successfully register and activate Zoom on the Poly CCX 700, with full functionality.  The issue is, if the phone reboots from power-loss or update, the device will not reload/relog-in the user automatically. I have to "re-pair" the user. Anyone know of a way to "save-state" or user into the loading config? Thanks in Advanced,JW

Hello,When someone registers the UX is poor. It shows what looks like the registration page again with a small "Webinar Registration Approved" at the top in the same place as the previous title, then it shows the whole description again, and then the user has to scroll down to see the time and the webinar URL.Is there any way of changing this so it is much more obvious that registration was successful and the FIRST thing the user sees is the URL and time, and how to add that to their calendar? Even just not showing the description would help, but this page needs to be redesigned. It's UX from the early days of the web

Hello - For some reason many of my regular Zoom phone calls cut out at random times, however, all of my Zoom video calls are perfect.  Some of my Zoom video calls last for several hour and there is never an interruption. Does anyone else ever experience this issue with audio only calls? Thank you

I'm trying to update the message that is provided after selecting an IVR option. I created a new asset and assigned it to the AR associated with the IVR option. When I call the line and navigate to the prompt, it plays the correct asset, but then also plays the original asset that was previously assigned on the second playthrough (or perhaps a continuation of the first playthrough).  The original/previous asset was assigned by a different admin user - is this why I may not see it associated with this AR? Is it a bug that the AR is cycling through multiple assets?

I have several Yealink t33g phones that have the same problem: They're on my network on the right VLAN (get the appropriate IP address and can hit the internet) but are not talking to Zoom to get any information) I already confirmed that the phones are assigned to a user/common area extension but nothing is working. 

When it is outside of business hours, we have Closed Hours Overflow set to forward the calls to an external answering service.  My question is before the calls are routed to the answering service does a greeting play, and where would I configure that greeting?

I am Dell tester, according to the tickets.  there is a notification when we have zoom video call while Soot's camera on, but we cannot see the notification while the native camera is launched at the same, can see the notification if the camera is external came. OS version: 19042.2364, ZOOM version: 5.11.7185. Can you help please solve my question? Thanks a lot.

Hello Zoom, I have been using Zoom as a secondary business number on my cell phone.  I received an email saying that I will have to register a brand, and then campaigns to text with in Ontario/Canada.  See below. Dear Valued Customer-We are reaching out to inform you of upcoming changes to SMS. US and Canada wireless carriers have changed their policies on SMS/MMS messages that originate outside of their mobile networks from SMS/MMS applications like Zoom. Wireless carriers now require Zoom customers to specify how they are using SMS and MMS via campaign registration. Starting February 1st, 2023 all customer phone numbers that are sending SMS and MMS are required to be associated with a “campaign” in a new Campaign Registry database. Wireless carriers may block the delivery of text messages to their mobile number ranges if the sender’s phone number i

Hi all I want to build a report based on the Service Level number in the Zoom Phone Power pack dashboard.Is that value stored anywhere or is only in real-time?

Hello all. We have a Yealink phone that is not storing/showing Call Logs. It is becoming distressful for our administrative assistant who receives the incoming calls that come to the main line. I have no idea as to where to start to figure out 1) how the setting got changed a couple of days ago 2) how to get the call logs to appear once again. Hope that makes sense. Thank you for you assistance with this. 

Anyone else having issues with Device Management this morning? 

Hi folks, I have an analog phone on a VOIP system with another provider and I want to know if and how I can utilise that same device on the Zoom system. The device is a Cisco SPA112. I have checked the documentation for provisioning other devices and the Cisco device does not appear there.Help please?

I'm one of the admins using Phone System Management. I need to assign a phone, already assigned to another user no longer in the company, to a new employee. Do I remove it, and then assign it? Help

Hello,Here is what I try to achieve with zoom phone .I am locate in Portugal and our customers are located in Austria. We do have 2 different entities with different offices so we need 2 lines for inbound / outbound calls. The only person for support need to take calls for the 2 lines in one phone/ cell. Sometimes she works from home. As a plus each line need a IVR for incoming calls only from calls from Switzerland. Is it possible to achieve that with Zoom phone? Thanks in advance. 

I'm based in the DC area and we have recurring Zoom meetings which all provided the same Maryland number:Dial by your location+1 301 715 8592 US (Washington DC) The number when dialed from a Landline doesn't work (Error received: You call cannot be completed as dialed...). We tested from multiple landlines and none worked. Other numbers (like NY 646 prefix) work fine on both.

Can you set voicemail to a default PIN and the user is forced to change that pin after accessing VM.Trying to avoid 200 users having to login to portal to see their PIN number.No tech notes show up when I searched.  

cuento con el  plan básico de zoom  y me debitan de la tarjeta de crédito desde febrero que baje de plan basico gratuito usd. 14.99

Hi there, I recently diverted my mobile phone to my zoom phone number, and for a while it was working fine. But, recently, it is not working at all. When I dial my mobile number, it does nothing - no dial tone, just dead! However, I am receiving my text messages, which tells me my mobile number is working but there seems to be a problem with call diversion. Anyone have any idea/experience with this? Would appreciate your help. Cheers,KayGee

The below has been confirmed with Zoom tech support: Zoom had a hard limit on 3 ad hoc audio con calls. in October of this year 2022, they raised it to 10. However, that 10 number is only for the soft phone or mobile apps. Any physical "phone" from poly, cisco, etc.; are still limited to only 3 ad hoc audio con calls. Zoom is working to get this address in 2023, but there is not a firm timeline as to when it will be addressed. 

Forgive me if I've missed the documentation but are there any QOS diagnostics inside the Zoom Admin Console or in Analytics and Reports for Zoom Phone Power Pack?  Something with Cradle to Grave detail on packet loss or delay?

I am new to Zoom Phone and am trying to set up the Auto Receptionist to allow the user to look up an extension by typing in the first 3 letters of the user's name they are looking for. Is this possible?

with two extensions is it possible to have 1 go directly to VM, no ring.  The other extension would function as normal.   if it requires a callQ or shared line, no problem. Nothing is jumping out at me.    All I can think is to create an Auto Attendant and have this line number be the only number. 

Hi, I am struggling...to say the least. My phone is registered in the zoom account. It shows it is  "offline" - so I am assuming need to provision them. I am running into two issues. 1) phone base is saying IP address is 0.0.0.0. 2) when trying to use the provisioning URL provided from zoom to access the web portal for the phone https://provppobi.zoom.us/api/v2/pbx/provisioning/Polycom/d230/${mac}.xmlI get the following error message on the webpage: 400 Bad RequestNo required SSL certificate was sentI am in a building with other businesses - so I don't have direct access to the building's internet, etc. Not sure what to do. Any guidance would be greatly appreciated. Thanks!   

Since moving to Zoom Phone from another VOIP provider, we're noticing some incoming caller ID names are showing only as the City or Province (Canada) instead of the proper name.  Some callers do show up correctly.  I know with mobile callers this is pretty typical, but what's new here is landline callers not showing up properly. I know the Canadian system works different from US.  But this issue is mostly new with Zoom.  Is there any way to create a "global" contacts list for the company that we can use to override some frequent callers' IDs? Many thanks.