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M
Newcomer
MSheinberg
Newcomer
January 5, 2023
Question

Yealink Phones "No Connection"

  • January 5, 2023
  • 2 replies
  • 3 views

I have several Yealink t33g phones that have the same problem: They're on my network on the right VLAN (get the appropriate IP address and can hit the internet) but are not talking to Zoom to get any information)

 

I already confirmed that the phones are assigned to a user/common area extension but nothing is working. 

    2 replies

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    January 5, 2023

    Hi @MSheinberg 

     

    Were these previously used with another phone system? Did you perform a factory reset on them?

     

     

    E
    Contributor I
    enielsen
    Contributor I
    January 5, 2023
    • if previously used phones, were they factory reset as mentioned above?
    • any chance firewall is blocking some of the provisioning ports?
    • do any of your yealink phones provision and work?
    • did you try the manual provisioning where you input the URL in the phone's web portal?
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