Question about Closed Hours Overflow | Community
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Newcomer
SSander
Newcomer
January 3, 2023
Question

Question about Closed Hours Overflow

  • January 3, 2023
  • 2 replies
  • 3 views

When it is outside of business hours, we have Closed Hours Overflow set to forward the calls to an external answering service.  My question is before the calls are routed to the answering service does a greeting play, and where would I configure that greeting?

    2 replies

    E
    Contributor I
    enielsen
    Contributor I
    January 4, 2023

    This probably depends on the situation - are you talking about an Auto Attendant, user extension, call queue, etc. etc.?

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    January 5, 2023

    Hi @SSander 

     

    You have the option of playing a greeting or disabling it. 

     

    See attached screenshot of our Auto Receptionist Closed Hours setting. This is found in the Zoom web portal at 

    https://zoom.us/pbx/page/telephone/auto-receptionists#/auto-receptionists?page_number=1&page_size=15

     

    There are similar options at the Call Queue and Phone User levels.

     

    I hope that helps!

     

    S
    Newcomer
    SSanderAuthor
    Newcomer
    January 5, 2023

    This is for call queues.  The setting for closed hours greeting prompt is missing.  How do I get it enabled?

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    January 5, 2023

    Hi @SSander 

     

    I just looked... indeed it is not there for Closed Hours on the Call Queue. Apparently it's not something to be enabled. You could submit a Feature Request at https://zoom.us/feed

     

    In the meantime, you may want to transfer the call to an Auto Receptionist that shares the same Business Hours and have the Auto Receptionist play the greeting and transfer to the External Number.

     

    I hope that helps!

     

     

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