Incoming caller ID hit-and-miss

Forum|Forum|3 years ago
March 30, 2022
2 replies
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Since moving to Zoom Phone from another VOIP provider, we're noticing some incoming caller ID names are showing only as the City or Province (Canada) instead of the proper name. Some callers do show up correctly. I know with mobile callers this is pretty typical, but what's new here is landline callers not showing up properly.

I know the Canadian system works different from US. But this issue is mostly new with Zoom. Is there any way to create a "global" contacts list for the company that we can use to override some frequent callers' IDs?

Many thanks.

Best answer by jefrancisco4

Hi @msncookie ,

See if this would help, you can add users under external contacts. https://support.zoom.us/hc/en-us/articles/360037050092-Creating-a-shared-directory-of-external-contacts

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

J

jefrancisco4Answer

Community Champion | Employee

Hi @msncookie ,

See if this would help, you can add users under external contacts. https://support.zoom.us/hc/en-us/articles/360037050092-Creating-a-shared-directory-of-external-contacts

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

M

msncookieAuthor

Newcomer

I just wanted to mention that custom external contacts, as described in @jefrancisco4 's linked article here, are now showing up in caller-ID properly. I'm not sure if something was "fixed" recently, or if it's a new feature, but to my pleasant surprise, anyone defined as an external contact (with whatever name you've given them) now show up properly in the incoming caller ID on all devices (Zoom apps as well as desk phones).

Thank you Zoom!