Phone

Hello there. I am a relatively new admin for a Zoom phone system with Poly phones.So far, my experience with configuring and administering our phone system can be summarized with this general statement:I find the system has been engineered to meet a lot of varying needs; however the quest of accommodating many needs actually makes things complex when sometimes you want simplicity. Please note, I'm talking generalities here and I'm purposefully not mentioning a specific area or question.  I find a lot of times when I configure something one way I either have to sacrifice something to achieve it, or I create new issues in the process of arriving at a solution for the original problem. That being said, how do I go about either requesting new features so I can make things better for myself and others?

We are a non-profit and a victim service provider. Do we need to create a brand and campaign to use SMS?Thanks!

Hi,Ich habe das Problem, dass ich keine Anrufe auf einer anderen Leitung zur Zentrale holen kann (wenn die andere Leitung nicht besetzt ist). Ich habe keinen Schalter gefunden, der dass bewerkstelligen könnte.  Kann man dass einstellen, und wenn ja wie?

We confirmed that both Safari and Chrome have mic access but there is no sound when she tries to record.  The mic works on all meetings.  What are we missing?

Can someone help me get my W60B setup?

I am having issues finding a report setting that will allow me to see the total SMS being sent each week. I can get the leaderboard, but that does not include all of my users. Has anyone found a useful report that tracks SMS be user or call queue? 

I have the W60b setup with three handsets all using the same number.  I would like to set it up with each handset having their own number (separate lines) so each handset user can make calls. Thanks

Having trouble provisioning JUST SOME Poly VVX 250 phones on 2 sites | Duplicate IPv4 address detected from  MAC: fc:44:82:c*:**:24  ( the asterisks are replacements for anonymity) Its weird - its 2 sites with a very similar mac address that shows as a duplicate I have already run Microsoft Software to look for a ROGUE DHCP server and it only shows one running. I have researched what kind of device starts with MAC: fc:44 - it reveals nothing that give me any clue as to what the device is on my network - only that its intel.  I need help as to how to locate the device that is giving me the duplicate IPv4 error.If someone can tell me what kind of device mac id: FC :44 or FC:44:82 is I would be appreciative Another weird thing is some phones did register. This problem is driving me bonkers. I don't know anything about WireShark but  that comes up as a tool to use in solving similar issues - can someone tell me at a high level how

hi,I must change the default audio prompts when the recording starts or stops on demand (I need to upload new in a different language).Is this possible? I went to the path: Company Info/ Account Settings/ Default Audio Prompt But there is omitted these specific prompts  "This call is being recorded""the recording has stopped" Thank you Alex 

Hello All,I have just signed up to the ZOOM phone system to be run out of Aus.Tried the chat option and caled ZOOM however 90 minutes later I am no closer to choosing a phone number and can not seem to get anywhere with anyone at ZOOM and the website keeps taking me in circles A couple of questions is ZOOM customer service this horrendous all the time?Shall I get out while I can and find a better provider? Is there anyone here who can guide me as to how to set up a phone number. Thank you 

How do I manually active an account that I create (inside zoom portal) with a fake email address so I can assign a number a vm to it. I need a couple of false accounts to assign numbers to for delegation to others. *********** will get a DID and vm, but since no such email or user exists, I can't click on activation email. what's the solution?   

The 6 digit message from Zoom does not come on my email

When I open Zoom the phone icon should be at the top, but it is not there.  How do I get it to show up?

Is it possible to recover a voicemail recording after it has been deleted in Zoom Phone? If so how?

I was wondering if anyone else was having this issue. After I auto provision my T46U, it must reset the user name and password for the web interface.  I am no longer able to log into the phones web interface to setup the multiple line display.   However if I factory reset, I am able to log into the web interface until I auto provision again. I haven't had time to look at the lines of code in the auto provision if anyone has a quick fix, that would help. Thanks

Hi, good morning.We have a problem when verifying the installation of zoom on the mobile phone, as we are in the middle of changing telecommunications company, and we can not receive sms.Is there any alternative method of confirmation, independent of the phone line?

I am having a provisioning failure with our Grandstream 2604p.  Firmware is 1.0.3.57 which show approved by zoom and provided by grandstream.  I have tried the https url as well as the http url in the configuration guide.  My DHCP is et to no and none, I see the phone downloading the file, but ultimately get a failed to download firmware... even though this is a configuration file and not firmware.  I haven't been able to try then Web Interface option as I cannot find the SIP user ID or Authentication ID anywhere in the documents that is readable.   Help

I have orderd license of Zoom Pro， added Audio Conferencing service and enabled toll/toll free for  China, Hong Kong,  But I still can't find dial in number, neither toll nor toll free, when I schedule to attend the meetings. How can I can the call in numbers for China/Hong Kong? Thanks a lot

Hi, i signed up to zoom months ago from Turkey, then i uninstalled the application. Now im in Iran, and want to installa and sign in again, but i should receive a SMS and i cant because turkish simcard doesnt work in iran. Can you help me signing in via email?

Small business that uses text only for two factor authentication for business login accounts.  In other words we receive texts but never send text.  Do we need to do this campaign nonsense?  

Has anyone tried porting an already active zoom phone number that is owned by someone else? This person has agreed to give me the phone number but I don't know what the next steps are.Do we have to call together to zoom?What information will Zoom ask of each? (We don't want to provide confidential information in front of one another)Could the porting be done by the phone number's owner through zoom.com?Thank you

Calls directing to users primary phone number to be forwarded to mobile phone.  I added the mobile phone # to user but can't find a way to forward.

If I am not sending campaign SMS text but just basic text to my users do have to give out their cell numbers are we still required to setup a campaign ?

We recently installed the latest Zoom upgrade concerning Oauth changes into our Salesforce FinanciaL Services Application. Now the Call history is no longer showing in the Phone pad as it used to. The history is being logged in salesforce correctly but when the History buton in the phone pad is pucjhed no history is displayed. Anyone have a solution or path to a solution so the histopry is displayed as it used to.

Is it possible to have your Zoom phone line only ring on your delegates phone/device? My user is a delegate that screens her delegator's line and would like to know if this is possible.