SMS campaign

Forum|Forum|3 years ago
December 21, 2022
2 replies
2 views

We are a non-profit and a victim service provider. Do we need to create a brand and campaign to use SMS?

Thanks!

R

rn-zm

Community Manager

Hey @CelinaA suggest looking into the KBs on Using SMS within the Zoom phone features. Looking into the KBs suggest looking at the prerequisites and ensuring you meet those.

FORE-Craig

Specialist

Hi @CelinaA

The following articles should explain why you will need to create a 10DLC Brand and at least one Campaign if you are based in the USA for compliance purposes:

https://support.zoom.us/hc/en-us/articles/9303687983245-10-Digit-Long-Code-DLC-Best-Practices

https://support.zoom.us/hc/en-us/articles/5016496738445-SMS-MMS-10DLC-Compliance-for-Zoom-Phone-and-Zoom-Contact-Center

I hope that helps!

B

Boru

Newcomer

Sorry, but this really does not help me. I have access to the Zoom phone, but never really use it except as VM for the occasional phone call. I do use Zoom for meetings, but never for any type of messaging or texting or sales campaigns.

I read a few of the articles re SMS/MMS/10DLC and it all seems like some sort of complicated practical joke. I would prefer not to spend several hours trying to figure this all out if I will never use whatever it is.

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