Zoom Phones Caller ID

Forum|Forum|3 years ago
December 22, 2022
3 replies
0 views

Just getting our company up and running with Zoom Phones. My question is about ensuring Caller ID is set up properly. I have a local number assigned to me. When I look in my settings, it says that caller ID is set to my company name, but when I test it, the phone number appears without my company name. What am I missing?

Best answer by FORE-Craig

Hi @mtavani

The Caller ID Name will be the same for everyone in the company, regardless of the Caller ID Number that you select there. Are you in the USA? It does take some time for the names to propagate to the Caller ID Name Databases of the receiving party phone services.

This article should help explain it:

https://support.zoom.us/hc/en-us/articles/360031768431#h_122140f0-5172-495d-b1cc-52ee8caea7fe

I hope this helps!

FORE-Craig

Specialist

Hi @mtavani

The Caller ID Name that appears for all of your numbers is set in the Zoom web portal under Admin > Phone System Management > Company Info.

I hope that helps!

M

mtavaniAuthor

Newcomer

Hi @FORE-Craig ,

Thanks for your reply.

I do have that set, but I believe the problem is that the number I am actually calling out from is the assigned local number, not the main company number. When I look at the settings for me as an individual (Personal>Phone>Settings), Outbound Caller ID says both my company's name and my local phone number, but when I have tested it, I only see the phone number, no name. Any ideas?

FORE-CraigAnswer

Specialist

Hi @mtavani

The Caller ID Name will be the same for everyone in the company, regardless of the Caller ID Number that you select there. Are you in the USA? It does take some time for the names to propagate to the Caller ID Name Databases of the receiving party phone services.

This article should help explain it:

https://support.zoom.us/hc/en-us/articles/360031768431#h_122140f0-5172-495d-b1cc-52ee8caea7fe

I hope this helps!

M

mtavaniAuthor

Newcomer

Thank you!