Solved
Latest Zoom update erased call and SMS history from Zoom phone
Me and a handful of colleagues updated to the latest zoom, Version: 5.14.2 (17213). We go into the phone section on the app and our history for both calling and text is gone.
I just deployed Zoom to a client for the first time today. Everything was fine to start, but then at least one user just reported this same thing. All history gone. At the same time, all users reported that they could not create Voicemail greetings ... getting some error like this:
User: arn:aws:iam::78734594:user/ent_pbx_web_app is not authorized to perform: polly: SynthesizeSpeech with an explicit deny in a service control policy
That issue lasted for about 30 min, but seems to be ok now.