Question
Incoming Caller ID with Call Queue
We answer incoming calls for two separate companies. When calling in, you know how to great the client based on the incoming caller ID (the name of our company pops up along with the client information). We have a call queue group set up for when our receptionist is out to lunch or on vacation. However, our company name doesn't pop up on the phone display when it rings through. The name of the call queue group pops up instead. How do we change it so we know how to greet the incoming caller?